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February 2024 by Eduardo Acosta
Do not take your dog at this location.The staff were so unprofessional and rude with non existing customer service.The grooming department were the most rudest staff out of the whole store, even after waiting for my dog for 5 hours they did not cut my dog’s hair properly and left her with patches! after speaking with the stylist she had informed me that she won’t be able to do anything about it and won’t accept her back due to having other grooming schedules that she has to catch up with.
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February 2024 by Greg Smith
So I walked into the Petco grooming area where I spoke with one of the groomers who I had dealt with in the past. Talking about having a bad day! When I asked her about grooming my German Shepherd she flew off the handle and after refusing to assist me told another employee “I haven’t had lunch today!”. Then she ran out of the room. I spoke with the manager about the grooming ladies attitude and the manager said people complained all the time about her. The manager then said this was her last day at the store, primarily because “of employees like her”, referring to the grooming lady. Anyway, I used to go into the Petco location nearly every week but I won’t be going back again. Hope that lady has a better day tomorrow.
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February 2024 by Leroy S.
I have been going to Petco grooming for years and last time I took my dog somewhere else cause I couldn't get an appt and the other place did a great job. I tried to make a appt ths time and a lady name Kathy called me bck and left a message , she referred to my dog as a female when talking about my dog which hasn't been there in a long time and he is a male toy poodle name Shado, she tried to say he was 13 and was matted really bad the last time he was there which is incorrect and she tried to say he had trouble standing which is also incorrect cause I have Never had any complaints Never on my dog and she tried to say in the notes he nipped someone which is also incorrect cuz he has never had any complaints on that when I would go pick him up the always had great thing s to say about my dog, so she wouldn't let me make a appt cuz she was making false accusations on my dog! I don't know whether they put another dogs info under my dogs profile and records or what but ths lady that called me bck was making false accussatuons on my dog that hasn't been there in a long time! Obviously the records she was reading off of are wrong cause my dog is only 10 Not 13 and he is a male not a female and he's never matted cause I take great care of all my animals and he's never nipped no one there and I've Never had No complaints on him ! He's always had a great paper that they give me and he's the groomer that he use to use there has always loved my Shado! So I don't know who ths Kathy lady up there in grooming is but she is turning customers away and lying! Iam so very upset over my conversation with her and the way she talk to me as well. She obviousLu is talking about another dog or she is added false accusations to my previous paperwork cause she's irritated I called several times and left messages to try to make a appt and she must be fairly new . I use to love Petco but after ths I will never recommend using Petco Groomimg Never again! Thanks , Joey Silkwood. I would love to be able to add the voicemail she left me on here it would really surprise ya how she talked .
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January 2024 by Kimberly Smith
Great ? ?
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January 2024 by Dominic Marriott
Took my two dogs to get the mini make rover plus. The groomers, Jennifer and Kathleen, decided to hold my two dogs hostage because we didn’t go pay immediately. The two groomers held my little chihuahua in front of my wife while he was trying to get free from her, they also tied my big dog to the wall and wouldn’t let him into the room with my wife while I was at the register paying. We have never experienced this nor been told we couldn’t get our dogs back. We always get them groomed and take them to get a toy. The manager, Tiffany, then tried to argue and tell me I was overreacting because I wanted my dogs back. My wife and I have shopped with this store many times and this will be the last time. This is the worst act of customer service I have ever experienced and corporate will be receiving call.
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January 2024 by Deedra Dunfield
Staff was very friendly and helpful!
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January 2024 by Jeffrey Spotwood
I have a dog but I find their prices relatively competitive and some of the heart of the fine items if you need them they can order them for you
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January 2024 by S Evans
I came in to return an item I purchased. It was very easy and although I couldn't get the money back because it was over 30 days, I was able to get a store credit which works just as well. The store clerk was friendly and helpful.
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January 2024 by Steffen King
Had what we needed and quickly taken care of.
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January 2024 by Lady Tee Lady Tee
The dog trainer is excellent! She works extremely hard in the store and is very patient. However, each week we go for training she is stuck working at the cash register and we have to wait for her to clean the training area. This is extremely unprofessional, unacceptable and inconsiderate of the customers time.
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January 2024 by Cheryl Wagner
Has alot of supplies.
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January 2024 by Kathy Mix
store is a little better, but still a mess
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December 2023 by Eric Gardenhire
They came off as very lazy and unintersed when it came to assiting me in adopting a cat. The two ladies didn't even try to provide good customer service, and they knew next to nothing about the cats that were up for adoption. I didn't adopt the cat btw I just went to another location instead.Disgrace to the PetCo brand.
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December 2023 by Derek H
We had an incident with our aquarium recently and lost a few fish. Went today to get answers to our problem and their fish expert, Sky, was super helpful and seemed to know her stuff. Hopefully we can fix our problem now and save our one fish we have left.
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December 2023 by Miguel Salinas
Very nice vetco vets, took my 2 cats in and even though they were loud and scared the vets calmed them down for their shots. Store clean, staff friendly.
