This O'Reilly Auto Parts store in Independence, Missouri is consistently described as a go-to location with extremely friendly, helpful, and knowledgeable staff. Customers highlight the personable and respectful counter professionals who are very informative and never make them feel talked down to or taken advantage of. The store is noted for having almost everything needed for vehicle repairs or being able to get parts fast. Many reviews emphasize the staff's exceptional willingness to help beyond standard service. This includes allowing customers to make repairs in the parking lot, offering the use of tools to fix issues, and proactively handling returns with exemplary service—even retrieving receipts and installing items in the parking lot. The store itself is maintained as nice and clean. With good prices, reliable parts, and the convenience of online ordering for pickup, this location is highly recommended by long-time customers. The practical help and knowledgeable service contribute to keeping vehicles on the road, fostering strong customer loyalty and making it a trusted neighborhood auto parts store.
The guys that work at 55 and Pevely exit, evening shift are awesome! Very helpfull and knowledgeable about cars and parts! Thank You
January 2025
This is not my normal location. I did receive decent customer service. Then again, I called ahead to make sure they had in stock the items I needed. It's always a better experience knowing exactly what you want when dealing with the guys in green.
May 2024
Helped with what I required . Why I keep going to this location on 23rd in independence.
