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March 2024 by Mr. Railroad
Great staff always helpful
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February 2024 by Strange Madness
If I didn't have to leave even so much as one star I wouldn't. But it seems it's required for me to leave this review. My friend and I went to check out a splitting axe I found online today. There were 2 of the specific one that I was trying to find on the shelf. As I was looking at them they were both damaged and when I asked the salesman if that was normal his reply was "no sorry I can't even sell this to you they have to be taken off the shelf." Which is where it all began. So as my friend and I started to continue to look around the store this salesman decided he needed to follow us in every direction and ask if we needed help every which way we turned. Now I was only slightly annoyed at this up until we decided we were finished at this store and the salesman decided to follow us out of the store and proceed to act as if it weren't very evident that he was out there trying to find which car we went to and what our plate # was. So not only did my friend and I feel complelty and 100% profiled to the fullest but I also felt it as a bit of harassment because neither my friend nor myself had taken anything from this establishment nor did we have any intentions to. I found it EXTREMELY RUDE AND DISRESPECTFUL! ill never suggest this store to anyone and as far as I'm concerned this won't be the last time anyone hears of this experience.
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February 2024 by Mike Dykstra
Great store, helpful employees and a large selection of inventory available without having to have everything shipped.
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January 2024 by Thomas Selter
Easy to find what you need, staff is easy to find and helpful
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January 2024 by Lloyd Woodward
Easy peasy
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January 2024 by thomas adams
Great service very please fast shipping thanks
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December 2023 by Mark T Dec
Knowledgeable and good people.
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December 2023 by Jody Hale
Staff polite, efficient, order completed in a timely manner.
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December 2023 by Ms Shana
I just left this store looking for a pack of nails, you know the kind you use with a hammer and the guy told me they didn't carry nails. How can a hardware store, that sells hammers not sell nails???? I don't get it. And I'm almost for certain I've gotten nails here before. Guess I'm on an infamous hunt for some nails. Westlake hardware here I come uggghhuu
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December 2023 by Akesha Samadhi
Very well run store with an incredible selection of quality merchandise. Friendly helpful service at all times, this is where professionals shop with confidence.
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December 2023 by Raul Gallegos
Very helpful friendly and fantastic service
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November 2023 by Lee Campbell
Nice clean store with friendly and helpful employees. The store doesn't always have much on hand stock so I often times order and have it shipped to the store.
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November 2023 by A M
I called Ken at Northern Tool this morning after we received a dolly from their Amazon store missing a wheel, he asked us to bring it in and they replaced it quickly, easily, and without hesitation the same day. We’re so thankful for the friendly and fast customer service!
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October 2023 by Shirley Smith
Yesterday I visited my local Northern Tool in Independence Mo. I was looking to purchase a piece of equipment which was on sale. I felt I had done my homework and was ready to buy. However when I asked if it was in stock and if I could get help loading it into my pick up, the manager immediately had an attitude and demanded to know what I intended to use it for. “Well, it’s a wood chipper,” I said, “I was hoping to chip some wood.”“What kind of wood?”“Suddenly I felt intimidated as if I needed to justify myself wanting to purchase his product.“Maple,” I replied, “Do you not want to sell it to me?”“Well, I just don’t want you bring it back. You should buy another brand! Besides, the only one I have is buried in the back room and I’m not going to dig it out!” With that he stormed off. I waited about seven minutes and he did not return. So I left.I’d have to say, I’ve gotten better customer service at Harbor Freight.Perhaps this gentleman was having a bad day, but he certainly took it out on me. I give them zero stars.Still looking for a wood chipper.
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October 2023 by Kevin S.
I have bought several power tools over the years from these people but that action came to an untimely end. I bought a stihl BG 86 and after getting it home, it would hardly idle or run. I returned it to the store and requested that they adjust the carburetor so it would run correctly. The service tech said he would for an additional $60. After purchasing the blower I thought service might come with it. No, it doesn't. Being an A & P mechanic, I simply bought my own adjustment tool and did it myself. Northern Tools - Kiss my Ass.
