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May 2023 by Dayani M.
Honest, professional. I have experienced that they really do listen and work to match solutions and tax goals to the customer.
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May 2023 by Janet Sheets
If I could I would have given them a big fat 0. My son had his identity stolen last year because of their lack of ability to secure their system. Last year it 6 months to get his taxes. And when he finally got them they had the nerve to charge him for the tax preparation. And now he is waiting for them this year a now has been 4 months and don't have them. And now won't answer his email or calls. Do not GO!
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March 2023 by Joel Marchesi
I have been going to Mike Martin to have my taxes done since 2005 maybe longer and it's has always been a good experience, everyone in the office are very friendly.When I lost my wife to brain cancer 2007 Mike Martin and the ladies at the front desk were very comforting, I feel like in a way they are family. I highly recommend Mike Martin and associates for all your financial needs.
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February 2023 by Scott H.
We went to Martin Tax & Financial Services to get our taxes done. Ashley Guillen was our tax preparer. She did a phenomenal job, really explained the entire process to us, and helped us with a W-2 issue we had. I would highly recommend Ashley to anyone looking for a tax preparer.
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June 2022 by Curt Reese
They are always thorough and quick. We have been with Mike Martin for so many years and have always been pleased.
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April 2022 by Myra Kerr
Nice office, reasonable priced.
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April 2022 by AMG Broadcasting
Good experience, advise and service.
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September 2021 by Melissa T.
I have been coming to Martin Tax for many years to have my taxes done. All the preparers are knowledgeable and give you tips on how to plan for your taxes. Most of the preparers have been doing taxes for many years and do studying throughout the year to make sure they are current and up to date with any new tax laws. Their prices are much cheaper than your big chain tax companies. I will be coming back to get my taxes done here for many years to come!!
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July 2021 by Anthony R.
Hi! Just thought you should be aware of this establishment. I had a bad experience with them and my tax preparer. I filed my taxes in feb of this year and waited for my preparer to discuss with me my return. She left me a voicemail telling me that my refund was a mere fraction of any previous returns I had gotten. I was out of town for the week and so when I got back I called her to find out if I could change my filing status. She informed me that it had already been filed that way and that I had to wait until the end of the season. I was upset so I didn't pay or sign for them bc I had hoped to file an addendum in May. So the office contacted me and said it's the last day you have to sign and pay for them. I explained to that person the situation and how frustrated I was with my CPA. She told me to hold on a moment and then my CPA answered the phone. I was put on the spot immediately and I hung up. She called me right back and so I spoke to her hesitantly. I explained her again what I was looking into and she was very short with me. She obviously knew I complained about her bc of her tone and tenor. She asked me a few questions in a short manner and told me that it would take one week to prepare. I said ok. I waited two more months and contacted them again. I once again spoke to someone about the situation and explained what had happened. The person I was speaking to was the same receptionist that put me on the phone with my preparer. She apologized to me and I accepted it. She said there wasn't anyone else to talk to since I had asked for a manger. I explained that next time give the customer a heads up that they are about to put on the phone with the person they complained about. She apologized again. I told her bc of my experience I would not be back. She said that she would have my CPA call me. So my preparer finally called me back. She asked me the same questions over again in a condescending manner as if we had not talked about it. Then proceeded to tell me that she could not fulfill my request bc of my situation. It was based on something she could have looked up 6 months previously. So she pushed me off for months to be told in a patronizing way that I didn't qualify. That's when I told her about herself. She claims she wasn't being rude but based on her actions alone she showed me that she didn't care about me as a client. She made me feel like I was the one being ridiculous. I explained all of this and she gave me a half assed apology. I told her that I would not be back based on their customer service and communication. It has nothing to do with the amount of my return. I could have saved myself 6 months of frustration if she had taken 5 min to look up the information. This business doesn't seem to care about its clients.
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June 2021 by Corey Jennings
I chose this tax preparation location, because they have an EA, certified through the IRS. We paid a lot for his services, but all my returns were processed incorrectly, and when I contacted him, he asked for more money and wouldn't help correct the problem. I've had find work-arounds to get my refunds. I'm upset at how unprofessional they are there.
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April 2021 by Kathy Laws
I have had my taxes done by Mike and his associates for over 30 years.They are always knowledgeable and professional.
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June 2020 by Latrice Gray
So Very Unprofessional and Racist! They dont want to give Blacks Equal service and Respect, as they do there other clients!
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June 2020 by Julie S.
This is a great company and the owner did not post anything racial at all, unlike what the below review states! People are targeting the wrong business. Heidi Martin- Parrish is in no way connected to Martin Tax & Financial Services. People need to do some research before they wrongly start blasting a company!
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June 2020 by Jasmin H.
The owner of this page has made several racist comments on her personal Facebook page, so many in fact that she removed her business profile from Facebook. Do not use this company if you believe in equality. Do better Kansas City.
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March 2019 by Mr. K
No problems here.
