-
March 2024 by Shawn-Anthony Meyer
Angie Whitford provided exceptional service and is highly valued. We engaged Angie when our financial records were not the best organized but she came in and got both our business and personal taxes in order. We strongly recommend her services.
-
March 2024 by KDUB_91 (KDUB_91)
Word of warning to those using Martin to file 2023 returns.They sent a letter basically stating that due to rising costs, they are adjusting their pricing. According to the letter, the adjustment would be approximately 20% for returns, with some additional fees added for different in person reviews.I thought no big deal, inflation is affecting everyone, so I dropped off my W2. When my return was complete, they charged me 50% more than last year for a single federal and state return.No issues with the the staff, they're really nice, but if you're considering Martin this year, especially if your a returning customer, ask up front about their tax prep fees.
-
February 2023 by Scott H.
We went to Martin Tax & Financial Services to get our taxes done. Ashley Guillen was our tax preparer. She did a phenomenal job, really explained the entire process to us, and helped us with a W-2 issue we had. I would highly recommend Ashley to anyone looking for a tax preparer.
-
February 2023 by Caitlin Bush
Ashley at Martin Tax is the best! Quick turnaround time and was able to answer all of my questions and thoroughly explain the answers, so I could understand. I appreciate her patience and timeliness so much! Such a huge weight lifted off my shoulders :)
-
February 2023 by Brianna Bradley
Kristen went above and beyond with my taxes! She was thorough and took the time so I received the tax credits I needed! She’s very polite and clearly knows what she’s doing. I loved working with her and look forward to working with her again next year, she made it a breeze!
-
February 2023 by Elliott Martin
Ashley took amazing care of us. We won't be using anyone else ever again. Highly recommend Ahsley at Martin Tax and Financial services for anything you need. She can and will get it done for you. Thank you, Ashely, for all that you have done for me and my family.
-
February 2023 by Destyne Darnell
Went and saw Ashley because H&R block messed up everything and she got us in and out and fixed absolutely everything for a good price! Absolutely recommend
-
April 2022 by Bette Ballinger
They take good care of me! Charlene is always very helpful. I'd recommend to anyone.
-
September 2021 by Melissa T.
I have been coming to Martin Tax for many years to have my taxes done. All the preparers are knowledgeable and give you tips on how to plan for your taxes. Most of the preparers have been doing taxes for many years and do studying throughout the year to make sure they are current and up to date with any new tax laws. Their prices are much cheaper than your big chain tax companies. I will be coming back to get my taxes done here for many years to come!!
-
July 2021 by Anthony R.
Hi! Just thought you should be aware of this establishment. I had a bad experience with them and my tax preparer. I filed my taxes in feb of this year and waited for my preparer to discuss with me my return. She left me a voicemail telling me that my refund was a mere fraction of any previous returns I had gotten. I was out of town for the week and so when I got back I called her to find out if I could change my filing status. She informed me that it had already been filed that way and that I had to wait until the end of the season. I was upset so I didn't pay or sign for them bc I had hoped to file an addendum in May. So the office contacted me and said it's the last day you have to sign and pay for them. I explained to that person the situation and how frustrated I was with my CPA. She told me to hold on a moment and then my CPA answered the phone. I was put on the spot immediately and I hung up. She called me right back and so I spoke to her hesitantly. I explained her again what I was looking into and she was very short with me. She obviously knew I complained about her bc of her tone and tenor. She asked me a few questions in a short manner and told me that it would take one week to prepare. I said ok. I waited two more months and contacted them again. I once again spoke to someone about the situation and explained what had happened. The person I was speaking to was the same receptionist that put me on the phone with my preparer. She apologized to me and I accepted it. She said there wasn't anyone else to talk to since I had asked for a manger. I explained that next time give the customer a heads up that they are about to put on the phone with the person they complained about. She apologized again. I told her bc of my experience I would not be back. She said that she would have my CPA call me. So my preparer finally called me back. She asked me the same questions over again in a condescending manner as if we had not talked about it. Then proceeded to tell me that she could not fulfill my request bc of my situation. It was based on something she could have looked up 6 months previously. So she pushed me off for months to be told in a patronizing way that I didn't qualify. That's when I told her about herself. She claims she wasn't being rude but based on her actions alone she showed me that she didn't care about me as a client. She made me feel like I was the one being ridiculous. I explained all of this and she gave me a half assed apology. I told her that I would not be back based on their customer service and communication. It has nothing to do with the amount of my return. I could have saved myself 6 months of frustration if she had taken 5 min to look up the information. This business doesn't seem to care about its clients.
-
May 2021 by Spence Stover
I have my taxes prepared and investments managed by Martin Tax & Financial Services. They are consummate professionals who provide expert advice and top-quality service.
-
June 2020 by Alan DeFever
Excellent service, highly professional, I would recommend to anyone!
