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March 2024 by Rin Williams
staff has an attitude problem
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January 2024 by Asia H.
My husband and I had a really great experience here. It was very easy and convenient to make an appointment for us both online. The staff that we worked with were very friendly.Denise checked us in for our appointment and performed the preliminary steps to prepare us for seeing the doctor. She was very professional and personable. We shared great conversation and laughs and she really helped set the tone for a great appointment.Dr. Lookhart was equally engaging and very professional as well. He has a wonderful sense of humor and we too shared a lot of laughs. He was very patient and answered all of my questions and concerns. I felt the exam he provided was efficient and thorough. I've never had so much fun having my pupils dilated. ? ? ?Last but not least, Cassie assisted us in looking at eyewear options. She assisted me in locating a pair I'd purchased awhile ago and discussed options on how I might obtain them again. She was very upfront with us about our vision insurance benefits and didn't play any "insurance games" with us which I really appreciate.I'd highly recommend this business. It's clean, modern, offers a great eyewear inventory and most of the staff is truly AMAZING!!!Update 12/31/23: We went in to pay the store a visit because we'd forgotten the item numbers for the frames we looked at. Denise, Dr. Lockhart and Cassie were all there and it was great to see them again. Lori assisted us this time around and it was a stark contrast from the assistance we received at our initial appointment. She seemed bothered by us being there and reluctant to assist. She was curt, unprofessional and really borderline rude. I wasn't impressed by her personality or the service, or lack there of, she offered. It wasn't enough to not make me want to return as a patient but I'd avoid working with her again at all cost.
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December 2023 by Allen Coombs
I went to another Eye Glass Co. and asked about my Medicare benefits. They said I would have to pay for the glasses myself AND THEN file with Medicare and get $200. Lens Crafter Filed direct with MC and deducted my benefit which was more than $200.Then I paid only the balance. Thanks
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October 2023 by Doug Thompson
Excellent LensCrafters store in Lee’s Summit, MO! I love all the knowledgeable associates, the charming Dr. Lookhart and the professional Doctor’s staff.Highly recommend. ⭐️⭐️⭐️⭐️⭐️
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October 2023 by Heidi Hood
Got my daughter fitted for her first pair of glasses, Teresa did an amazing job! Highly recommend.
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August 2023 by Leah Burkhead
I recently visited LensCrafters Lee’s Summit location, to have my glasses adjusted, and Lori, the store manager, went above and beyond to ensure that I had a fantastic experience.From the moment I walked into the store, Lori greeted me with a warm and friendly smile. Her professionalism and knowledge were evident as she carefully assessed the fit of my glasses. Lori's expertise in adjusting glasses was truly remarkable. She skillfully made the necessary adjustments, ensuring that my glasses fit perfectly and provided optimal comfort.I cannot express enough how grateful I am for Lori's exceptional service. Her professionalism, expertise, and friendly demeanor made my visit to LensCrafters a memorable one. I highly recommend Lori and LensCrafters to anyone in need of optical services.Thank you, Lori, for your exceptional service and for going above and beyond to ensure my satisfaction. You are a true asset to LensCrafters!
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July 2023 by Andrea Miller
Mike at Lens Crafters in Lee's Summit was amazing to me! He helped get new frames but his care and consideration was unmatched!!! I really appreciate his kindness!!! Team Mike!!! ?
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June 2023 by David Hardy
I will be going there today for the first time. If it is like my other experiences with this company then I’m sure I will be pleased
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May 2023 by Jessica Mijangos
Very please with my experience! Picked out some frames and after having them a couple weeks I changed my mind. Went back in and they exchanged my frames no problem and I’m in love with the second pair I picked. Was happy with their patience and understanding why I wanted them exchanged. Frames came super quick both times, definitely be back again.
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May 2023 by Joselyn Newton
Fantastic services quick to assist and find resolution for experience I was having with my glasses replaced them at no cost to me
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April 2023 by Gaynell Lewis-Coleman
The service that I received from Cassie and Michael is a 5+. I was greeted with a smile, and very... professional service. I will return to your Lee's Summit, Kansas store for future prescriptions.Gaynell Lewis-Coleman
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March 2023 by Darrel Cunningham
Friendly, through, personable with a great sense of humor.Great selection, speedy Service And I will be there again next year
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March 2023 by Janet W
The exam was great. The ladies up front who are SUPPOSED to help you pick out frames had no interest in helping, they didn't get up from their chairs, talking and laughing with each other. There were no other customers in the store so they definitely weren't helping other people. I have been to several other Lenscrafters and they were wonderful, these ladies were just lazy. It turns out one of them is a GM, no wonder this store has such low ratings.
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March 2023 by Marie Hunte
The receptionist was ignorant and unprofessional, she lied and said I needed to bring in an RX after I advised her I had been to different locations and my Rx is on file then she decided to ask for my information to look up my account.
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December 2022 by Aleah Rogers
I got my eye exam somewhere else and came here to buy glasses. I found a pair that I loved and after I picked them up and tried to wear them for a few hours I just couldn’t see right. Couldn’t see far away and things were distorted. I went to get my prescription rechecked by someone else thinking that was the problem but it wasn’t, it was clearly how the lenses were made in their lab that was the problem. When I took them back to have them look at them again they refused to remake them and said “everything was made according to the prescription” so sadly I had to return them. I bought a separate pair of glasses at a different store using the same prescription and what do you know, I can see out of them perfectly. Someone at this store clearly doesn’t know what they are doing.
