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February 2024 by C Wiiin
Dropped my taxes off nearly a week ago. I was supposed to receive a call from Marisol within two days. I never received that call. I was also told that my documents would be scanned to the H&R app, and that I can check the status of my refund and chat with my tax advisor. Nothing is showing in the app that I filed! I tried calling twice. No one answered, so I was forwarded to an automated system. Guess I’ll have to inquire in person!
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April 2023 by Chris Crofford
Absolutely terrible customer service skills right from the start. Very rude lady at the front desk
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February 2023 by Jeremy Hill
I've been using H&R Block for many many years and have not had any issues, they make it very quick and easy. Everyone in this office are very professional and courteous. I highly recommend using this business for your tax filing.
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August 2022 by Nicolas “Rooster” Johns
Great people
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August 2022 by Stephanie Peterson
Easy friendly and quick
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August 2022 by Chelsie Nalls
Very helpful n very clear
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May 2022 by Denell Teal
People at my H&R Block are wonderful. I can drop off my taxes or have one of my daughters do it and then they are done and some wonderful person calls and says they are ready so it's just sign papers, put in envelop and mail.
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May 2022 by Daniel Green
I worked with Charlene at H&R Block in Independence and she was very kind, courteous, helpful, kudos to H&R Block for having great human beings on staff, I really do appreciate the assistance.
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April 2022 by Kendra Talimatasi
This was our first time visiting H&R Block. We had a wonderful experience! Leah was extremely helpful, and answered all our questions and went above and beyond.
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March 2022 by Brenda Ralston
The H&R Block associates have always been very nice and helpful. When I leave, I feel good because I am comfortable that they figured my taxes correctly and they are there to answer any questions or concerns I have.
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March 2022 by Brittni V
They had to cancel our first appointment due to our tax pro leaving early. Our second appointment we get there and they said our tax pro doesn’t have an ID number that the IRS will allow for her to complete filing our taxes. She would be able to get our taxes started but they wouldn’t be able to be completed the same day, and they didn’t know when our taxes would be able to be completed or if we would have to go back in order to get them complete once she has her ID number. They had someone else that might be able to help but it wasn’t guaranteed help. No courtesy call was made to us to inform us of this issue. Nothing but issues with this location. Wasted our time.
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March 2022 by Nicole Harper
Extremely poor service no communication o. The part of H&R block employee at this location. Two appointments that were made by them they neglected to message or call informing me that there employee wasn't able to attend the appointment they had set up. They tried to inform me that they didn't have a working number for me yet had sent appointment notifications to the number they claimed don't work. They claimed to not have paperwork I had provided on two different occasions claiming they never received it and only after telling them I had done so twice both times they made copies after a week of trying to get them to do their job did they finally recheck my file to observe they did in fact have the paperwork they claimed to not have. They delayed my tax preparation and filing by two weeks offered no remorse. As well as refused to honor a verbal agreement as well as an actual advertised coupon and deal agreeing to provide at least $25 dollars off there services charging a fee not earned
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March 2022 by Carly Parks
Charlene Beecher was wonderful and we will be coming back next year to work with her.
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March 2022 by Yazdan Riazi
Awful customer service, we had an appointment at 12 and we waited for an hour they didn’t care. And they said she is behind!! they could call us and postpone the appointment instead of making us wait
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March 2022 by Lacy Turner
Always done right and if there is a mistake they fix it!
