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December 2023 by Stephen
They were super nice they got me in and out it took at least 25 minutes thank you Firestone and they also replaced a tire that was bald that I got from a tire store on highway 40 Firestone is awesome…
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December 2023 by Kim Sexton
Jerod, Jason, Mike, Trystan et al installed 4 Alenza Ultras; cleaned fancy Tahoe wheels; and treated me and all other customers like family. All displayed management skills. Firestone execs better rush to this place and conduct promotion interviews before other needy auto-service-gurus do! Good help is hard to find. These guys are excellent!
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November 2023 by Jamie Blair
Can set appointment online and it's honored the next day. Mechanics are knowledgeable and don't mind breaking down the issue and possible solutions
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October 2023 by Karmin Olson
Firestone was great! I was in and out in minutes (even though they were very busy), and the staff was efficient and friendly.
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August 2023 by Davey Peachey
First, the positive about my experience. The service was fast and friendly. The shop was clean and organized.Now, the negative. They are short staffed and closed two hours earlier than the hours found on Google Maps. I showed up to find a sign on their door stating their new hours. I posted an edit request on Google Maps. I ended up returning home and scheduling an appointment online. Inflation is everywhere, and tire prices are no exception. Their prices have gone up quite a bit since my last visit.
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July 2023 by Caleb Bryant
I had stopped in on a road-trip, after having my tires redone at a chain store and driving 1,000 miles. I stopped because something felt wrong. Michael and his team quite literally saved our lives, because if we would have driven any further the wheel would’ve came off due to the bad work at the chain store. They got me in and out in 3 hours, and made sure that my whole car was safe to drive home. I 100% recommend this Firestone, as their team is shows compassion like no other chain store I have ever seen.Service: Tires
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July 2023 by Paula Phillips
Staff is very nice and they always get my oil changed in a timely manner. I also love the face that I can make my appointment online.
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July 2023 by Kas Wall
I get great customer service every time I come to this location I live 20 min away and it's one like 5 min away from my house but I drive here for the great customer service
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June 2023 by Wildcat 6319
Stopped in because my brake warning came on. They weren’t able to get me in, but Kirstie went above and beyond…called around to other stores to find one the could take us. That is customer service! Manhattan, KS store could take lessons from this place.
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May 2023 by Jean Schmitt
Excellent service and friendly, helpful employees. I had an appointment for a Missouri state inspection which aren't popular with mechanics because they don't make any money on them. The shop was exceptionally busy that day with cars double parked waiting for service, but I was welcomed and serviced just like I was spending a lot more money.
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April 2023 by Mario Bonilla (MaBonhn)
Great service ? ? ? ?!!! You can drop your car ? and they will call you once it's done ✔️
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February 2023 by Brandy Spearman
I woke up to a flat tire but had to go see my husband in the hospital due to an emergency. I told the manager of my urgency an he was so kind and empathetic to me. They pulled my car right in, fixed my tire and had me in and out in 20 min or less! That is what I call great service all around. I cannot thank them enough. I'll definitely go back for all my tire repairs moving forward.Service: Tires
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January 2023 by Victor Villarreal Jr
Jerod Michael and Jason helped me even with my frustration with all that was going on. They were calm and treated me with respect. My vehicle is running well and I appreciate the open communication.
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January 2023 by Virginia Hendrickson
My visit went very smoothly. I had an appointment, so they got my car in quickly and finished their work effiently.
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December 2022 by Amanda Ellen
Would NEVER go to Firestone, especially as a woman, ever again. They talk down to you and treat you like you are the most idiotic person they have ever met. The gender biased is the first thing to greet you when you walk in the door. If you ask questions they scoff and "mansplain" things to you despite having already done personal research. The outright disrespect is astonishing and to be honest I do not trust the work done given how I was treated and talked too. I fully believe they take advantage of women because they expect us to be clueless.
