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October 2023 by Brian Stanke
Independence Firestone is great! Blue Springs, not so much. At Blue Springs I specifically asked for passenger side tie rod be replaced. They did drivers side. Then said they'd do correct one for 10% discount. In their computer it even showed "customer states passenger side....."I then took it to Independence location & they squeezed me in on a busy Saturday due to my family vacation the next day. Love that crew.
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August 2023 by Michele BT
This review has NOTHING to do with work on my car**Aug 23 I came in to get an IDOD for my car. The AC wasn’t working and it was 95 degrees inside the waiting area. I was there 10 minutes and sweat was dripping down my face. The poor cashier was trying to stay professional (and did) but you could see the heat was taking it’s toll. I came back with a bag of ice and some hydration water and the temp was still rising. It’s my understanding they were able to close at 4:00. Too little to late the workers were getting sick. It’s a miracle no one passed out.SHAME on Firestones management for not immediately closing down until the AC gets fixed.
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July 2023 by Phil SHIVELY
Too bad there aren’t zero stars. Paid a ton of money to have my brakes done. Only to hear some noises. I crawled under there to see what was happening and they forgot to put the caliper pins back in. Thankfully nothing bad happened. Also had them replace an engine gasket as well and there are several bolts missing from my valve cover as well. Hope they plan on replacing all of that.Services: Brakes
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July 2023 by Michelle B.
No stars I took my car in and was told they could fix the problem and would be sone in o e day. One week later and 3000 they still could not fix everything and told me to take it to Lexus because they don't have the tools. Why did they tell me they could fix it and then expect me to just take it to Lexus. I will never go there again if you have a Lexus take it to the Lexus dealership this places lied to get my money they tell me to take it to Lexus
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July 2023 by Ashley Loftin
Tried to charge me $1200 for a radiator replacement for a "leaking radiator" that you guessed it... Wasn't leaking! Told me I need an oil change when I have 1700 miles to go before I need another one. I mean Firestone has a reputation for being greedy but isn't this a bit excessive?!? Is it possible to leave 0/5 stars???
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July 2023 by Nyla B.
They the worst, They cost to much!! Never coming here again! If you broke something yall need to fit it!
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July 2023 by Sj Winfrey
Woman calls to get a tire repaired or purchase a new one. Typical Man/mechanic - sure but you’re not leaving here without buying four new tires.
Women…Hang up on the muppets.
Happened today.
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July 2023 by Taylor Noe
My family and I were in Missouri on vacation. The morning we were supposed to leave, my husband noticed a nail in his tire. It was a Sunday so most places were closed, and the places that were open had no time for us.When my husband called Firestone, they told us to come in right away and they would take care of us so we could get home. They were extremely nice to us and our 3 kids. We were seen right away and they had our tire patched in under an hour so we could start our drive home. Couldn't have asked for a better experience.
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June 2023 by Logan Glaze
This place is crooked. They try to add on things and charge you extra without approval. We took our car in for some minor fixes and no more than 30 minutes after leaving the shop, the head gasket blew. Tried to claim it wasn't their fault and charge us another $500 to fix it. Got on a call with customer service and corporate and they had to fix it due to it being determined it was 100% their fault. After I had to argue with the rude and worthless store manager of this location "Sarah", for weeks, that we weren't paying any more and tell her extra charges and work were not authorized. Took them forever to get us into a rental car. One week turned to two weeks and two weeks turned to almost two months before we finally got out car back. I would avoid this horrible shop and company at all costs.Update: owner commented to reach out. I have multiple times and no response. It's all for show. They don't care about their customers. Save yourself time and hassle and money and don't waste a second here.
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June 2023 by rene thomas
After getting my car alignment fixed my car car seem to have other issues. Not sure if firestone had anything to do with it but it was for sure not driving the same as when i dropped it off.
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May 2023 by Lindsay Amos
Sarah is Awesome, Very Friendly and very knowledgeable when it comes to car's! Your vehicle is in great hands at this location! They have fast service 2 tires and an oil change took approximately 1 hour for us.
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April 2023 by Jadyn Amato
3/25 Appointment was at 4 , they didn’t take the truck till 5. Got done at 6 when they close. We got into the truck and the wheel alignment was completely jacked, worse than before we even took it in. To go straight the wheel was turned to the right. So we turned around and took it right back and the guy had said the person who does it left for the night and it was less than 5 mins of leaving. We had to bring it back the next morning for them to tell us it’s gonna take a couple of hours, we then left it to have it fixed. Got a call back saying something else was wrong and that the alignment won’t last long before we need another alignment. It’s still not completely fixed and still isn’t straight. 10/10 don’t recommend! UPDATE - TRUCK JUST BROKE DOWNService: Wheel alignment
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April 2023 by Teege D.
On our way from Lincoln, NE to watch a KC game, our minivan developed a terrible vibration. It was a Sunday afternoon and we thought we would never find help. We called Firestone and they fit us in within an hour, even short staffed. They determined it was worn rear tires. We were offered two affordable tires to get us home. Thanks for saving the day. Excellent service!
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March 2023 by Sara Harris
100% DUPED! Took car in to have a diagnostic for some vibration issues when the car was driving over 35 mph and were told it was the tires. We paid top dollar for the tires based on the understanding by both parties this was the truth and source of the problem. When we picked the car up the following day after being told it was fully operational and it had been “driven” to ensure the issue was fixed, we paid an astonishing amount of money and left. Upon leaving and taking a few turns we realized it had in fact NOT been repaired. We returned the vehicle and questioned the front office. At which time were were told the mechanic had left for the day and it would be a few days before it could be readdressed. Monday morning we were told it was not the tires after all but something else entirely. So we were now going to be out an additional $1000 for the true problem. They basically just wanted to sell us tires and now want to charge us for the actual issue. We said we didn’t want the tires, we only bought them because we wanted the problem fixed and we were told by their “experts” that’s what it was. We told Firestone they could have the tires back we just wanted our old ones. They laughed. We were serious. So now we are on the hook for $2000 when it should have cost 1/2 of that. Unbelievable. No apology, no refund, no owning up to their mistakes and false statements. Absolutely disgusted with their greed and dishonesty, and unwillingness to make it right financially. How would they feel if they had to spend an extra $1000 on something that wasn’t even really wrong and then be told too bad so sad? It’s wrong. They did us so wrong. Save your money and find someone who will do the right work for the right price. Firestone is not the place.
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March 2023 by Charlton Latta
Up charge oil without notification a 30year old car manual does not say use synthetic but it's about a $! Bad business practice.Service: Oil change
