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December 2023 by jason rifenburg
Fantastic start to finish. Highly recommended guys.
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November 2023 by Bobby Jackman
Repairs done right and fast. They even cleaned my car!!!!
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November 2023 by J B (Just Jay)
Overpriced, otherwise I could tell how good/bad their work is. I can say their estimates are so crazy, you don’t make it to them doing any work for ya…
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November 2023 by Lambeth Zachary
Read the reviews and they seemed great. Didn't have any issues until I picked my Dodge Journey. I asked what the balance was and the office personnel said 500 for the deductible.They repaired/ replaced the roof but the sunroof didn't work. Came back in a couple of hours. Then the taillight they replaced the light bulb was burned out. Waited for them to replace it. Then I got a call from the personnel asking where their check was ( with an attitude) What check I said, so the insurance company issued a check for additional repairs. I explained we hadn't received a check. The check was issued on October 4th. They called on the 9th which was a Monday. I didn't receive the check till the following Thursday after 5:00pm. Called them the following day and told them I would bring it over as soon as I could. Went over and was then told I owed another 1000+ dollars. I said that I didn't know and wanted to call my insurance company. Then all of the sudden the manager charges out of the his office and says that they will take me to small claims court. I explained I just wanted to call and talk to my insurance company. This guy is a bully. Their customer service sucks. I am a 5 foot, 70 year old lady. This made me so mad. I tried to complain to someone at the company and they never returned my call. I would not recommend them to anyone. I would not walk across the street to piss on them if they were on fire.Services: Painting
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November 2023 by John Cardarella (Pandaradox)
Very much glad that my insurance redirected me to this place for repairs. They were courteous and efficient. I received daily updates and they finished earlier than planned. I received the car back cleaner than I dropped it off. Thank you!
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November 2023 by Paul Datschefski
Referred by my insurance company, process was overall ok, fast turnaround. My only complaint was one of the back-up sensors was misfiring when they released vehicle to me. They fixed it no problem or cost to me, but finding and fixing the issue before I got the car back would have been the 5th star. Seems like that would have been part of the checklist at the end since we are replacing panels with sensors in them.
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August 2023 by Steven Bailey
Excellent service was fast and friendly. Kept me informed I would definitely recommend.
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August 2023 by Lindsey Manus
MY CAR IS NO LONGER DRIVABLE!!!! If I could give zero Stars I definitely would I brought my car in to get worked on the front lady name Jessie is rude as all get out. I was notified my car was ready so when I arrived a check engine light on for coolant overheating engine that was not on there when I dropped the vehicle off I asked Jesse about this she told me to take it to Ford to get a scan done because their scanners do not work and now they won't fix the problem they won't even cover the scan from Ford I spoke with the general manager Harry Lughman and he is very rude he talks to women like they're uneducated and he already had his mind made up on the whole situation before I could even speak about the situation there's overspray all over my windows I would never take my car or anybody else's car to them even if it was the last place on the planet. I am very upset with how this company handles business because in all reality they had my vehicle from July 3rd to July 18th and on the 10th when they started tearing things apart is when my coolant overheating sensor faulted out and apparently their scanners are not good enough to delete the code so with that being said if they could they would delete codes so customers cannot see any problems that they may have triggered. Then they get out of it by saying well it wasn't caused by the accident well no it wasn't caused by the accident it's caused by your technicians taking things apart the unproper way.Services: Painting
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August 2023 by Brian Hedges
Got my truck in fast and done in a timely matter. Was updated throughout the process continuously. Office staff was very nice. Will recommend!!Services: Painting
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July 2023 by Howard Poyner
They told me every step of the way to fix me car. I understand some of the parts are Obsolete.For that year car. And it is hard to find parts for.I'm sure they're doing the best they can.
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July 2023 by Don Young
Delay in getting estimate from when left in shop. Poor communication indicated vehicle would be ready on Friday received text on Thursday indicated update following Tuesday which lead me to believe it wouldn't be ready on Friday. Received text less than an hour before shop closed on Friday that car was ready, based on communication Thursday wasnt close enough to pick up in time. Caused me extra 3 days car rental based on communication. Prior to bringing it in I had new brakes installed. Brought in car due to pothole damage to fender and wheel. Brakes were very week upon pick up. They threw old parts into my trunk along with my donut on top. There was no need to have the donut removed to fix it. Now the cover that covers the donut is smashed. Won't use them again.Services: Tires
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June 2023 by Mark Bowen
Excellent work! Got my vehicle back as good as new early, and it looks great. The office staff are all top notch, very friendly and helpful. I highly recommend.Service: Body & Trim
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May 2023 by Erik Lalande
My insurance referred me to this business after getting side swiped and needing two new doors and some body work. Initially my experience was positive, they were quick to get me in and communicated well throughout the repair process, but my car ended up being returned to me with multiple issues that were not present after my accident.I ended up bringing my car back into the shop to let them attempt to fix the issues, but they were not able to, and wanted me to pay for an out of pocket diagnostic from a Honda dealership. My insurance was not able to assist either, as the issues were not present until Crash Champions touched the car. One of the issues was obviously related to the new door that Crash Champions installed (the door cannot be unlocked from the outside sporadically), and the other issue was due to Crash Champions removing the front bumper and putting it back on again after the insurance would not cover a new bumper (a very loud noise from the bumper when I drive on the highway). Both are very obviously due to the work that Crash Champions was doing on the car. I ended up having to bring my car into another shop and paying for it completely out of pocket.I would highly suggest anyone that is considering bringing their car here or being referred here by their insurance, to consider somewhere else. The convenience of letting the insurance handle the repairs is not worth the nightmare of dealing with a bunch of issues.Service: Body & Trim
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May 2023 by Sexystar
I understand that I have issues with my car before they did the body repairs and suspension issues but now I have lights on that weren’t there before plus my steering wheel is not straight. Didn’t even ask me to come back so they can look at my concerns. That was the least they could have doneService: Body & Trim
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April 2023 by CeeCee Ljohn
This place is “The Best Shop In Independence Mo. my truck was jacked up! My truck look Brand Stinking New! The did an exceptionally great job on my truck. I am so so happy!Services: Auto windshield repair
