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December 2023 by Meghan Phillips
Came in to cash a check, and was refused despite having proof of a name change and IDs in both names. I left the bank refrustrated, but was able to cash the check on the app from my car. Silly.
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December 2023 by Christopher Hunt
Went to cash a check today. Ive cashed DOZENS of checks while not being a member. Today they charged me 3 dollars and said they have always charged 3 dollars which isn't true in my case.
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December 2023 by Andres Salgado
Great costumer service, very clean bank well kept. I personally like this Bank a lot.
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October 2023 by Nickalus C.
While the loan officers at the 291Independence branch have always been helpful, their decision to go to automated drive through is horrible. The machines are always down in some fashion and if you decide to go to the counter inside, the line is always long due to be under staffed. The Managers of this branch should be fired.
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September 2023 by Sylver Wolfy
THIS IS THE 4TH TIMEI have come to deposit cash and the ATM is not accepting deposits. Are you serious? Have someone service the machine more often at least. Effing annoying as hell
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September 2023 by Neysa Henry
Always happy with this branch. Very helpful and polite. Caila is amazing and was so helpful in my loan application! Great staff CACU! Thanks for all you guys do!
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May 2023 by gabrielle buffington
Their lobby closes at 5pm not 6pm like google say’s
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May 2023 by George Warren
Cost of everything goes up and this bank thinks It's a good idea to only stock ATM and drive through with small bills. You should be able to go the bank and get a hundred dollar bill. Do better.
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March 2023 by Ken B
Excellent staff. Always friendly and efficient. Been banking there since they opened. Hope to never change. Unfortunately no drive thru window. Either a sign of the time regarding staff or a money saving issue.
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February 2023 by Carol Beem
The new ATM ARE A BIG!!! STEP BACKWARDS. You may loose customers because of them. I know you did it to save money but you may loose in the end!!!!!! You need at least one teller window at each location.
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January 2023 by R C
I've never set foot in a more misleading, and untrustworthy Bank that has equally terrible customer service than Community America. Better read the fine print for all their shady Fee's beforehand! If you want a deposit box you have to undergo a credit check which is Ludacris! Lastly, good luck getting in contact with a real person!!!
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December 2022 by Austin Robinson
Have been banking here for about 10 years now and they are always so helpful. Tim B at the 291 hwy independence branch helped me with my auto loan and was quick getting it done and keeping me in the loop throughout the process. Can’t say enough good things about CACU!
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December 2022 by R R
I've never set foot in a more misleading, and untrustworthy Bank that has equally terrible customer service than Community America. Better read the fine print for all their shady Fee's beforehand! If you want a deposit box you have to undergo a credit check which is Ludacris! Lastly, good luck getting in contact with a real person!!!
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November 2022 by Sarah Leslie
Worst bank experience I've had yet. Nothing but problems. Constantly having to go through extra hoops to access my money. -80/10 would not recommend. And good luck speaking to anyone on the phone, if you do they will have an attitude from the beginning and speak down to you like a child.
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November 2022 by Jesse Baker
Came to open a Chiefs checking account. Met a brilliant young man named Weston who helped set it all up. Very efficient process. Thank you for the help
