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December 2023 by Ryan J.
The brushes that are supposed to swing around to the rear of your vehicle, do not work properly. They never even touch the right rear of your car. They clean the left rear just fine. Would not recommend the 39th street location in Independence at all.
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December 2023 by Jamie Ryan
The GM is always on top of things. Always working right alongside the car wash attendants They bring my mats to my car when they’ve finished washing them. I am always greeted professionally and considerately. The whole crew is always eager to help and everything is always up and running, there are clean towels, and there are full glass cleaner spray bottles Overall, it’s a great car wash location.
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November 2023 by Nathan Sherer
I really liked the VIP wash. The car looked amazing afterward and it stayed that way for a while.
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November 2023 by David DeNoyer, RN
This is the best car wash!! Hands down! My car is always clean, they always pretreat the entire thing and they even will clean your floor mats. Lots of extras and I love being a member
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October 2023 by Richard Adams
Always a good experience. Price is okay but feel you should get tire shine on more than the VIP.
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October 2023 by upptowne
Great wash every time. I like their friendly staff.
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October 2023 by Kerry Whitehurse
I will never use this car wash again. The claims department did not admit any wrong doing and I do not agree with them. I hope others won't have the same experience with them as I did. Good luck !!
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October 2023 by Tracy W
Not sure kind of magic bug potion you all have, but no other automatic or manual car wash has ever gotten it all on the first go. My first time here today and I'll definitely be coming back! The team member that greeted me was genuinely nice and helpful! After he gave me my receipt, I saw him on the other side helping his teammate spray my car down. Never seen this type of service at the others!Services: Auto detailing
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October 2023 by D D
I would like to shed light on today's experience, this was my first time at this establishment and my first time at a Club Car Wash. Long story short, I was greeted by Mr. Impatient (Charles), I asked a couple of questions about the car wash menu and I was rudely interrupted by Charles; stating "You can't see the menu?" I was shocked that he would say something so rude. I handed him my card and I stated I would like the $12 VIP wash and asked him if my (cream-colored) car (that’s very hard to keep clean even after a car wash) doesn't get fully clean, what does that process look like? He started aggressively talking with his hands and stated “It’s just a car wash, it's either you want it or not.” I stated to him, “I’m using my hard-earned money; WHAT ARE YOU TALKING ABOUT?” He handed my card back and I went through the car wash because the car wash was already purchased. After, I spoke with the team lead, Nick. He was very nice which is why I give this experience 2 stars versus 1 star. Nick’s personality was very apologetic and I would personally give him 5 stars. He did state this situation was over his head and that he would call his manager. Time went by, and the General manager relayed a message, “If there’s any complaints call our corporate office.” THAT IS NOT A GREAT MANAGERIAL OR CUSTOMER SERVICE PRACTICE, ESPECIALLY FOR A NEW CUSTOMER… WILL NOT GO BACK!Services: Auto detailing
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October 2023 by Steve Phillipich
Clean and efficient. Nice vacuum area.Only reason for 4 stars is they do not have detailing products like some other car washes I've been to. Maybe 1 day.
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October 2023 by Joseph Sousa 4
Excellent! They provide micro fiber towels and window cleaner at no additional charge and one to wipe your interior while going through the wash. I have a monthly membership now. Also helps a certain someone who plays for a certain football team, has invested in this company.
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September 2023 by Esther Silva
Best Car wash I’ve ever been too ! Staff is always soooo helpful and nice with smiles and great attitudes and very time I’m here !Services: Auto detailing
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August 2023 by B Q
so it was great until i lost my job! they advertise you can cancel at anytime. i did this in may. there website is so primitive to cancel i should be able to go in start and stop. u basically cancel on feedback form so u dont see ur communication and the representative says she cant see where i said in note box i have 2 cars cancel both. you literally are supposed to fill out a feedback form twice. so she should be able to see that i haven’t used the service in fact the 1 time i did after may i paid for it on top of them unknowingly charging my account $40. i asked to b credit back i been off work for 2 months so thats $80 for service i never used because i assumed a person looked at online cancellations feedback form and cancelled both accounts. she just said sorry i cant. terrible customer sevice policy its as if she saying im lying! i will never use there service again. fix ur website i should be able to log in with my email address and start and stop my service update my payment etc on my own. u could of just used my cell not my email what as the purpose of me providing an email address if no real account to log into uttermost garbage! and since ur website is wak the feed back website fill in should include if u have more than one account
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August 2023 by KISHA W
The two stars are for pricing and location…However I was a fan of this car wash until my new Cadillac was scratched…I filed a claim and waited almost 4 weeks prior to hearing from someone that my claim was denied…They insisted that their equipment was not able to make such a scratch but could not provide me videos nor pics of what my vehicle looked like prior to entering the bay and exiting…Weird, they have cameras from every angle entering and exiting but unable to provide pics? Also attached to their denial email was some random video of a vehicle going through the bay but never a video of my vehicle…Please be mindful of where you take your vehicle for a wash…You will be stuck with a bill great than $20 in repairs
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August 2023 by Lorna Dewberry
My car was damaged here 2013 BMW. literally snatched off the track. Was told my car was over 7 years old and they are not responsible. Use at your own risk. This business needs to be reported. Why would you allow me to file a claim if it’s a 7 year policy. They just made this upService: Auto detailing
