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November 2023 by Alicia Hessenflow
The staff has been great working with me on my issues that I have been going through & making sure that I try to stay on track without getting any other kind of loans. Specially want to say thank you Jennifer - loan officer & Lisa - President of the Credit Union
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December 2022 by tim040460
An excellent financial institution. I've been very satisfied with their products. Amazing customer service!
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August 2022 by Jeri Roberts
I am reading some of the bad reviews and I've never had a poor Experience. I've worked with Jennifer, the loan officer, for MULTIPLE loans the entire time I've banked here, and she's always called me back and been very quick with the process. If someone doesn't answer the phone, I've always received a call back. I've been banking here for 12 years and have never had an issue. I love this small credit union and the customer service
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August 2022 by shawnell moye
I have been with this bank for 8 years this is an awesome bank its a small bank and sometimes get very busy and may not answer the phone but when I leave a message they always call me right back I know how to manage my account and pay my bills on time so I don't have any problems with fees and sometimes when I mess up the fees that they charge are manageable they will work with you when other banks want even give you a chance if you don't have perfect credit. When I started my credit was fair now I have excellent credit I will always be a loyal customer thanks!
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August 2022 by Mackenize Harris
I’ve banked at City Credit for 13 years! I was 15 years old when I opened my account. They give you top-notch service. If there was ever an issue they took care of it right away. I’ve had an auto loan through them also. They made the whole process from beginning and end smooth. I highly recommend them to everybody I know!
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July 2022 by Ipeni Tuiono
I feel so great to come back to my favorite city credit union bank. I feel good because I help move from the square to 291 we're at now.Yes absolutely heartfelt to see the moraculus gorgeous smile of nateley and all.Thank you for making me feel at home again.. yes I am looking forward for more phenomenal service with the lovely professional people.Thank you from the bottom of my heart ❣️God bless ?❤️
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July 2022 by Delores Wieners
I have always had a good experience when dealing with the City Credit Union, and they have always taken care of my needs
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June 2022 by Jeri Behler
I am reading some of the bad reviews and I've never had a poor Experience. I've worked with Jennifer, the loan officer, for MULTIPLE loans the entire time I've banked here, and she's always called me back and been very quick with the process. If someone doesn't answer the phone, I've always received a call back. I've been banking here for 12 years and have never had an issue. I love this small credit union and the customer service
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June 2022 by Hannah Willis
I wish I could leave less than one star. Whatever you do, do not bank with the Independence location! It has been nothing but a headache since I opened the account.
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May 2022 by Hannah W.
Absolutely the worst! Look anywhere else for a bank/credit union. They have absolutely no training in customer service. They are unable to help with any issues that arise or effectively answer questions. If you do have an account, watch it closely. I personally experience and read other reviews that charges and fees will be made to your account and they will not help you in having your funds refunded for fraudulent charges.
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February 2022 by Mary Ross
I just went to deposit money for my car loan I have through them. Deposited it and they didn’t ask if I needed anything else just really fast said thank you, sent my receipt and I tried to call in and no answer! The ladies at the drive through are rude!! Never had this problem before. I was trying to call and send the empty container back so I could get my account number written down.. and they would just sent the container back and not ask if I needed anything. And then when I pushed the call button 3 times (no answer the first 2 times) they finally said “do you have a question” !!! Like excuse me no customer service of “hi how may I help you”! Someone needs to re train these young rude ladies about customer service asap!
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October 2021 by Penny Winny
This credit union is small so you would think that a loan officer would make time and return a phone call. The loan officer Jennifer does not return calls. I have called once a week for the past 3 weeks and left a message every time because no matter what time of day it is she is always in a meeting and never once has she returned a phone call. In my opinion she doesn’t want to work. They need to hire more loan officers.
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September 2021 by Michele BT
I’ve been a member of this credit union since 1987. Over the years the staff has become like family. I knew them all and they knew me. Recently, the credit union has had a lot of staff changes. There have been a few growing pains, but the service is still top notch. I lost my debit card a couple of weeks ago. Within an hour I had an alert on my phone from the Union and my account was temporarily frozen. The thief was able to get gas and lunch but was not able to get a television from Walmart or Target or any of the other stuff they attempted to buy.Thanks to All of the Credit Union staff both old and new?
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October 2020 by Colt Keeran
I really wish I could give them zero stars. This bank charges me $22 every time my check from work gets deposited. I get charged $104 a month just to basically bank here!!! That’s $1248 a year in fees just to have checks deposited!! NEVER bank here.
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February 2020 by Natalie Foley
Great experience! People are helpful and friendly! Only concern is when I picked up my check for my new car, no one checked my ID. Other than that I’ve been a happy customer for 3 1/2 years!
