-
July 2023 by Joyce B.
Had my Buick enclave in to check for time chain Was told that was good but all my gaskets oil pan , transmission, head gaskets and all needed to be replaced Oh and needed front brake pads at $500 Took it to Culver's Express because I had a coupon for brake work and he said my brake pads front and back were good Cable Dahmer wanted @11,000 to replace all gaskets I'll just let it drip a little oil and keep driving my 2011 Buick enclave Not going to Cable anymore
-
April 2023 by John C.
Stay Away! Called to buy a car on a Monday. I got their call center. I was told a salesman would call me shortly. I did not receive a call until the next day. When I finally talked to someone I gave them all the information they asked specifically about my trade. We are now going on day 3 and they still don't have a trade value for my car. Unbelievable! I haven't heard a word from them!
-
July 2022 by Mandy L.
First and last time customer. I am a very patient person that has worked in customer service myself and I always give the business the benefit of the doubt but I was highly disappointed with their service. I was originally quoted at $1600 then it went up to $1800 once they started working on it. Right before they gave it back to me they said "well we just noticed these wires are melted so we can't promise that the part we just replaced will stay working for very long so we suggest you spend $600 to replace these wires." I took my chances because i didn't have $2400 to spend when I was quoted at $1600. When I got my vehicle back not only did they not even fix my AC but in fact I had an additional problem with it now too. I remained patient and called to see what could be done since I just spent a bunch of money and immediately had problems. They told me that the part they replaced was under warranty but that it would cost me almost $200 in labor to replace it and that they still recommended that I also spend $600 to replace the wires and in fact they also now notice that my thermostat needs replaced too and that's going to be even more. At this point my original quote of $1600 has doubled to $3200 in total to get this original problem fixed. Neither Nick or his boss Dale had any kind of help or customer skills to offer....purely trained to swindle. I just ate the money I spent on the first visit and demanded my car back without them touching it anymore. I could have made my AC work less on my own without having had spent all that money. Of all of my Yelp reviews I am positive that this is my first negative one and I hope it to be the last. Guaranteed to not be a repeat visitor to this place and would not recommend to anyone. Makes me want to have nothing to do with any Cable Dahmer stores or even the venue.
-
January 2022 by Carol D.
I'll preface this by saying I am not a Cable Dahmer customer, though I could have been had their customer service been halfway friendly. My mother's Buick has a recall on it, so she called the closest Buick dealer to get it scheduled. The receptionist was completely unhelpful and didn't have a clue about who to have my mom talk with. Not friendly. We are going to Robert Brogden from now on.
-
March 2021 by Matthew W.
This review is to let everyone know about the amazing service I received from the rep Jeff Babbitt, I believe his name is. I had an issue with my car and had been going through some pretty frustrating circumstances. I had just made my appointment that day of and was able to be seen at 11:30am as requested. He was very friendly and polite and really took the time to listen to me. He ran a diagnostic as my car was shaking and had a whole bunch of error messages up. Turns out, that since I was driving on a really muddy and rocky road, it just threw me out of alignment and got the undercarriage dirty. What I THOUGHT would be thousands was just a little under $300 for the diagnostic AND the alignment. This in addition to the fact that my vehicle is almost brand new! A Buick Encore GX 2020 with less than 2500 miles. He called to update me on the status so I was always informed and I was able to get it by the next day. I highly recommend this place and ESPECIALLY Jeff B. I didn't go to my regular dealer due to their awful service. I am so glad and relieved to see I made the right choice. Thanks!
-
December 2020 by Len R.
I bought a new 2021 GMC Acadia Denali from Kansas City location in October 2020. I was very pleased with the process and got a great price. My salesperson, Drake Glenn, was knowledgeable and very efficient in getting me the deal I wanted.
-
August 2020 by Lesa P.
I had taken my GMC Terrain to have it detailed at Cable Dahmer GMC on Noland Road. The detailing department did a fantastic job. I had another vehicle done last year at another company but the results can not compare to Cable Dahmer's detailing shop. I will continue to take all my vehicles to Cable Dahmer. Thanks for a job well done. Lesa P.
-
August 2020 by Jamica C.
My elderly mother took her car into Cable Dahmer on Thursday and paid $125 to have her car diagnosed for a check engine light. She was given a receipt, no diagnosis information and was told the issue was an oil pressure control valve. When she called back to ask for the part number, she was told that they weren't allowed to give her that information. After I googled the name of the part I found it cost less than $150 to replace the part including labor. She was quoted $315. Shame on you Cable Dahmer. I see from the post 3 days ago you pick and choose you give part numbers to.
-
February 2020 by David J.
They are the reason people hate used car dealers. We were flat out lied to by their used car manager and swindled out of a lot of money. I will be filing a complaint with the Better Business Bureau. Sleazy and despicable are the best descriptive, avoid this place...run away as far and fast as you can.
-
February 2020 by Chad D.
Buyer beware! Scammed for $13,000!!! This dealership will scam you on your trade. Was completely taken advantage of because of an accident and the need to trade in my vehicle. They told me that they would not be able to sell it on their lot and that the vehicle would have to go out to the wholesale market because of the level of damage on the trade-in. In reality they sold it for near retail value and pocketed over $13,000. This money was taken from me with no remorse from this ruthless and dishonest dealer. RUN!
-
June 2019 by Denise S.
I took my car to Cable Dahmer when we hit a deer as we had purchased our car from them 2016 Buick Encore. The repairs were to have taken roughly two weeks. Continual delays due to wrong parts being ordered which delayed the completion time of my vehicle. My husband physically went out there three times to check on repairs and each time my car windows were open in the dusty body shop. Unsure why as there was nothing with my door or windows front end damage and right from fender damage he asked why windows were open guy mumbled something no reason really given. Which means my car got filled with shop dust for who knows how long. Not once did they call to advise our car would not be ready on expected day we had to contact them. When I was finally told almost a month later I could pick my car up the air conditioning was not working. Was told "oh we did not test drive it" again having to leave my car for another day. Asked if suspension was looked at and any alignment issues was advised no but as of today my steering wheel is sitting to the left which means there is some type of alignment issue that was not addressed. For almost $10,000 worth of repairs I expect it to be perfect. Not to mention my auto insurance had to pay for extra rental car days due to wrong parts being ordered more than once. I will not take my car back nor purchase a car from them again. Going to take it to another servicer and if it is out of alignment which I believe it is Cable Dahmer will get billed for that. Sad as our buying experience was great but the collision repair service was not and again for $10,000 it should have been perfect.
-
January 2019 by Karen N.
I am so sorry that I bought a car from here. They ran my credit 9 times, stated the would bring a temp tag to our house, which never happened, and then stated they would come and pick up the dealer plates. I just received a phone call from the sales person stating if they didn't get the tag back, they would be filling a police report that it was stolen. We were told at least 3 times, they would swing by the house with the temp tag, since another sales person lives blocks away from me. They padded the price with a SWAT alarm system and nitro in the tires. Never again will a buy a car from Cable Dahmer. If I could give a negative rating, I would.
-
May 2018 by Robin D.
Bait and Switch! Have several cars advertised online at a discount, however, they don't actually have these cars in stock.
-
November 2017 by Cindy T.
Key would not come out of the ignition. they spend 2 days of tracing wires back to something. not until day 2 when they couldn't fine any thing did they put it on the diagnostic machine. Why was that not the 1st thing they did every other time I bring in a car that is the 1st thing they do. Any way it was a blown fuse which the diagnostic machine would of told them that. They changed the fuse and the key came right out. They charged me $389.83 for a fuse and all the work they shouldn't of done if they would of just put it on the diagnostic machine. So no I'm not happy with them.
-
September 2017 by Joy B.
The service department are scammers! Took my vehicle in because my gas cap light came on then went off, then my engine light came on. They told me that they ran a smoke test and it was a leak in my gas cap and filler neck. They told me 256 dollars. 3 weeks later the same issue occurred. The guy at the counter name Jaren Friend told me that he would not charge me for a diagnostic. they following day I finally get a call and they tell me that they ran another smoke test and now it is my canister purge valve and they want 301.00 dollars. I then told them not to do the work and that I will be going around to get quotes because something wasn't sitting right with me. After I told them not to do the work. then Jaren tells me that I owe $111.00 dollars for the diagnostic. I then remained him that "you said that you would not charge me for the diag. He then says "I said only if it was the same issue." I was pissed. I then found my receipt from the last work I had down with the last job and realized they charged me $256.00 for a 30 dollar gas cap. I also saw on the receipt that no smoke test was done and that they noted that all they did was replace the gas cap and scrape off rust from my filler neck (which I checked and the rust was not scraped off, I'm pretty sure the cap was not replaced either) I then called my boyfriend and told him everything, he then told me that he would call them. Upon him talking to them for less than 3 minutes, they agreed to refund me for the recent diag. This is complete unacceptable, sexist, and I feel a true crime against vulnerable women. Too many time do these dealerships take advantage of women. I will be failing a complaint and I will tell everyone I know about it as well and contacting my attorney!
