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April 2024 by Jacob Miller
Google Business Profile states that they close at 6PM, when we arrived at 5:20 the building was locked up and the sign on the door listed their actual hours of 8-5, further there was a sign on their window saying they'd be back at 3. We went back the next day and the employee blamed us for not somehow knowing their operating hours.
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March 2024 by Jordanne Brown
Had no issues returning my truck, good service.
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October 2023 by Ashley Noland
Easy check in and able to drop off keys after hours. No complaints.
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July 2023 by Jason M.
Do NOT do business with this company. I rented a car from them to take on a camping trip. I returned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.
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July 2023 by Taber S.
I rented a vehicle for a family vacation. when I went to pick up the car, the maintenance light was on and the roters were warped causing the vehicle to shake when I would brake. then when I returned the vehicle, the lady at the counter then proceeded to tell me that she was charging me for pet hair even though there was never any pets in the vehicle. I will not be renting from here ever again. bad expierence.
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June 2023 by Amber Dudley
This was by far the BEST experience I have ever had when it comes to using a rental truck business. I had the pleasure of being helped by Aubree B. She was AMAZING!! Super great customer service and super friendly. 10/10 will rent again.
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April 2023 by Sandi Hunt
I’ve recently rented a truck/van multiple times. Each visit I have received friendly customer service, van/truck as expected - convenient pick up and return. I will continue renting until I don’t need any new furniture.
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March 2023 by Justin dmclasson
Aubree is phenomenal. She is obviously good at her job , is really nice and expects me the same time every month with a smile. My Tesla is always charged and ready to go. She even has learned how to drive it.
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March 2023 by David Vodarick
A few issues with the system not immediately showing my reservation but she did a great job of working through the problem and getting me on my way! The car was clean and in great condition
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February 2023 by Justin D McGlasson
Aubree is phenomenal. She is obviously good at her job , is really nice and expects me the same time every month with a smile. My Tesla is always charged and ready to go. She even has learned how to drive it.
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December 2022 by Lucas A.
CANT DO ONE WAY RENTAL, CANT GO TO CERTAIN STATES LIKE NY. Took an hour at the counter to figure this out on a prepaid reservation. Loyal budget customer for 10 years, worst location I have ever been to. I work for FEMA and am trying to get to Long Island to help winter storm victims - thanks budget independence MO - not.
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December 2022 by Allison S.
The woman working there this morning was an absolute nightmare. She told me because I don't have a paper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys. Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession. It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.
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December 2022 by Jacob B.
They wouldn't rent me a truck after reserving one and having conformation. I showed up and they said they pretty much said sue us... but we gave your truck to amazon. They wanted me to wait up to 2hrs to hear from an inventory manager about going to get one from another location. They never called. I asked for compensation of any sort. I drove an hour to get the truck plus missed out on other truck and had to pay a shipping broker to help pick up my freight. I have tons of details to prove they intentionally mislead me. I plan to pursue legal action hopefully will go class action. DON'T RENT FROM Budget unless you want in on my suit. Hahah
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August 2022 by Sebastian Brown
Quick and easy. They called me ahead of time when the person who had my rental before hadn't returned it yet.
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June 2022 by Tangela Hyatte
Cars are not maintenance equipped and the services is not customer friendly. Don't prepaid you will lose out at your expense
