-
February 2024 by tara kruse
I'm in here all the time and the staff is amazing!!!
-
January 2024 by AdoredandChosen
Discriminatory.
-
January 2024 by Shelley Just Me
I LOVE THIS PLACE!! BUT I ABSOLUTELY ASSAULT MY NOSE EVERY TIME I SHOP HERE! I can't get enough of the smells, they are mostly all so good. It's just a matter of individual tastes.Now that they no longer take my Victoria's Secret and Pink Card I don't know what I'm going to do. I tried to get a card just through them but as of yet it's only showing, online anyway that they only offer Gift Cards.Well that's going to save me several hundred dollars or more each year. ??They are located on the main level inside the Independence Center. Straight across from the Main Entrance. There is Plenty of Free Parking. There is Plenty of Handicap Parking. Also since it's on the main level it has a Handicap Entrance.
-
January 2024 by Ciara Bush
Love their sprays!!
-
December 2023 by Callie Bennett
Even though they were super busy they all were so nice. Well put together organized. So many good winter scents too I would consider going here next time you're in independence
-
October 2023 by Pruedynce Marshall
I loved working at the place because I love BBW but the people were really toxic. I only worked there for about seven months. I only worked there a few times on the weekend. This one manager practically expected me to know everything and when I made a mistake she would blow up and say you should already know this. I was like girl first of all I have only been working here a couple times a week. She was never like this with other people who would need help often besides me. Most of the managers were toxic and acted like it was an inconvenience when I asked for help. The store manager was really nice and always told them to be patient with me but most of them never listened. That's honestly there problem!!
-
October 2023 by Francie Graham
I placed an online order with bath and body works at independence center half the items could be shipped half could be picked up in store. I go to pick up my order Saturday and they are shut down with just a temporary sign there. I go back the next day the same thing. I sent an email asking if the store was open on Monday with no response back. I call them the next Saturday to see if I could pick my order up and if they were open. They tell me my order was cancelled and there was nothing they could do about it even though I was charged for this. They have horrible customer service and the manager was rude and disrespectful saying there is nothing they can do about letting the order stay more then five days even though it was due to them closing on a day they should not of been closed. I will drive farther away and spend my money at a different bath and body work location
-
September 2023 by Rachel
Even with independence center being a bit dead right now, this B&BW is always busy and thriving. The employees are friendly and helpful without being too pushy and there are always some great deals! The store is also super clean, organized, and the displays are so pretty. I always leave here happy!
-
July 2023 by Hatty Monroe
I know employees are told to approach customers, but this went too far. I said “we are just looking” 4 times to two different employees. I walked away from them because I genuinely just wanted to look by myself and test things out. It got to a point where these employees were hovering over me, trying to sell me products. I left because I was so uncomfortable not being left alone. This is to the corporate office that hounds the employees to approach every customer, majority of people do not want that.
-
May 2023 by Les Bro
They have a great selection of Mother's Day gifts. This store is always well organized and clean.The employees are helpful and friendly.The parking lot and mall are areas to be attentive. However, there are some great stores in the mall.
-
May 2023 by Larissa Mitchell
Came here to look for a cologne for my hubby's birthday. I couldn't find the scent I was looking for so I asked an employee and she seemed to get mad at me and started complaining about her dating life and saying I was wasting my time looking for a gift for a "no good man who will just look at other women and leave you laying in the dirt" Definitely an odd experience but the rest of my visit was good
-
April 2023 by Lois Tate
I can't go in here without spending a good amount of money. And please stop asking me if I need help with finding anything. After the 5th time asking me. It's a little intrusive
-
March 2023 by Melody Myers
The company has discontinued my favorite hand cream, Vanilla Butter Cream. The company has changed the formula for Warm Vanilla Sugar Body Spray and Lotion. Now I can not wear it anymore it because They use coconut oils. I am allergic to it. Coconut oil is in their products.
-
March 2023 by Megan Duncan
Buy 3 get 1 free on anything in the store and aroma therapy products are 50% off!
-
February 2023 by Ashley Fonte
Lucas was an absolutely incredible delight!!! ❤️❤️❤️ He is so extremely good at what he does and is incredibly passionate about all things fragrance. He made excellent recommendations and I’m super happy with my purchase!
