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December 2022 by riggsparty5
I was told false information when switching over my account to a different type of account. This action led to multiple overdraft fees. When I went in to talk to the banker about it, she was extremely rude and very dismissive. It’s obvious that banks make a lot of money charging these overpriced fees to people who are working paycheck to paycheck to make ends meet and it’s such a scam and a rip off. It’s even worse when these people are rude to your face without any empathy or customer service skills at all.I’m going in the morning when they open to close out my account.
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September 2022 by R W
The manager at the Independence location is very rude. I will be switching banks asap.
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February 2022 by Mike Coppoc
At this point, it is silly to close your business because of covid, however I found that although they don't want customers coming to the branch there is an online scheduler. Of course somehow every appointment for the next four weeks is booked? How does that even make sense? I need three accounts for my business. I need branches in Missouri, New Mexico, and Nevada. Bank of the West has them where I need them, but if they never want to see customers... not sure how the expect us to open accounts.
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February 2022 by Rachel Westbrooks
The manager at the Independence location is very rude. I will be switching banks asap.
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January 2021 by Junk Mafia
Bank of the west is my go to bank for my personal and business dealings I am very impressed with their customer service and how they treat you.
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November 2019 by Carl gillespie
Fast complicated transaction.
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June 2018 by Kebe Renee
Your branch on Noland is unbelievably slow.
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January 2018 by Lindsey Griffith
The staff is really friendly and really knowledgable. They also aren't pushy like other banks. They never try to sell me anything they don't think would benefit me in addition to being able to help me with any of my financial concerns.
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January 2018 by Galen Pyle
Excellent Customer service, a real joy.
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May 2017 by Grouchy Calico
So far, so good. I opened a simple checking account and the lady took her time, explained things thoroughly, and was helpful and friendly.
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January 2012 by A Google User
Super friendly and helpful. :)