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“thank you to the two ladies who helped me put my bank info into my app so i could transfer my money i had from stocks within the company i work for the other day! my money transfer was approved so it did turn out to be the account name that was the issue! thank you both!”
“Everyone from Central Bank is Top Notch. Friendly, Helpful, and Responsive. Been involved w/quite a bit of Fraud and Mishandling of my PII. Central Bank gets it with Face to Face banking or Online. Breath of Fresh Air!Very Happy thus far!!”
“It's always a pleasure doing business at century. Pam, the lady in Financing. She was a great-great help to me. Very pleasant to talk to listen to and work with awesome lady.”
“The assistant who helped me was very kind and made the process of unfreezing my card. I appreciated his patience and carefulness because I’d never visited the bank on my own before; quick, easy fix, and very polite! I believe his name was Joshua, so props to him! ?”
“I HAD RATED AS A 1 STAR ⭐️?... NOW 5 STARS... thanks Shane for the quick response. ⭐️⭐️⭐️⭐️⭐️ I had an issue which you can see below.After this poor review i was contacted by a representative Shane. He asked about my issue and about the unfortunate issue I encountered with my poor customer service during my initial phone conversation. He said he would look into this issue but please allow time for him to research. I was so appreciative of his service and level of concern. That IS customer service. He called me back less than 24 hours later. Shane found that i had indeed paid off my loan and somewhere it had just stopped being processed. Shane said he moved it through the system quickly. My county clerk should have received notification today and they are also mailing me a copy of the paid off loan. Not everything always works smoothly but customer service should always be first and foremost. Thank you Shane and Arsenal Credit Union for using this as an example for training. I look forward to receiving my updated documents next week.Had a home equity loan. Paid it off 2 months ago. Still have not processed it to clear it. I called and all I got was that she will send an email to remind them. What kind of service is that?”
“I had some issues with my new card being mailed so I decided to go in and everyone was so kind I was immediately greeted and asked if I would like a water. If you see Lisa Creed there she’s amazing and will be able to help you out!”
“We have been with VCU for a long time, actually we joined when it was it was Educatonal Employees Credit Union. Always a pleasant experience, great and helpful employees. My only criticism is they need to offer higher rates on CD options!”
“Had an issue that needed quick resolution and Alma had my back 100%. Fantastic experience from the time I walked into the door from the time I left. Thanks so much for the help!”
“Members 1st credit Union is a great place to bank. The staff is extremely knowledgeable and friendly. Nancy Buehler is the back bone of the credit Union and is great. I have been a member for many years and they have always been there to work with me. Highly recommend reaching out to see what they can do to help you!”
9AM - 12PM
827 Arnold Commons Dr, Arnold
Banks
“Excellent customer service. Finding how to get into the bank parking lot caused some difficulty. They were very busy at the time I arrived (I didn't have an appointment or time slot for my arrival). The office was short personnel which caused a 15-20 minute wait to complete opening my new account. But again, excellent customer service and I accomplished my goal.”
“Cassie the branch manager is fantastic to work with! She helped me with endless numbers of requests for my business! Very prompt in responses, helpful and always pleasant to work with. The staff is very friendly, and bank has professional atmosphere.”
“I have banked with Montgomery Bank for over 3 years now. While I have always gotten great customer service, the South County Location has exceeded my expectations! Ever since the new branch manager, Katherine Stegman, the branch has been nothing but pleasurable. If a banker or teller cannot assist you, Katherine can answer any of your financial questions. I highly recommend banking with Montgomery Bank, and especially banking with Katherine.”
“Suzanne (sp?) provided excellent customer service via phone. Had several questions and she went above and beyond. Thank you Suzanne! Also love Midwest BankCentre.”
9AM - 12:30PM
1722 Missouri State Rd, Arnold
Banks
“I receive excellent service from this branch. Thank you for all you do. But calling the customer service line is horrific. I've been the 58th call in line with an estimated wait of one hour. Asking for callback, we'll they never call back. Guess it's my fault because literally every time I call whatever time of the day it is, I'm calling during heave call volume time lol”
“We moved to St Louis from another state and needed to establish checking and savings accounts with a local bank. US Bank was referred to us by several people. We are so happy with Shannon Messmer at the Tesson Ferry facility. She is very professional and asked a lot of questions in order determine which accounts would be in our best interests. We are thrilled with the services provided by Shannon and US Bank.”
“Always a courteous and kind interactions with the staff, from getting a debit card replaced, applying for a car loan and getting any answers to questions I might have. Thank you.”
“Let me just say Alecia and Regina, from the Arnold location, go above and beyond each time I need their help. They assisted me with setting up my account and made it extremely easy. I can always call on them for assistance. They are the most pleasant, professional, and courteous people with which I have ever worked. Thank you, Alecia, and Regina for everything; I appreciated it very much. SD”
9AM - 12PM
956 Jeffco Blvd, Arnold
Banks
“Not enough good things can be said about Amanda. She made my loan process extremely easy and was excited to answer all of my questions. She went above and beyond helping me get my online banking up and running. She even inquired about my credit card points and helped me with that for a cherry on top! 10/10 would recommend Amanda!”
“We were there from out of town to make a purchase that required a cashier's check. The transaction was made so easy by the teller that helped us. We appreciated the help we received and how efficient they were at this branch. 5-star service!”
8:30AM - 12:30PM
4527 Telegraph Rd, St. Louis
Banks
“I have been banking with FCCU for 10+ years. I have never had a bad experience with FCCU as a whole and this branch is especially good. The employees are always friendly and provide solutions in a timely manner.”
9AM - 12:30PM
4566 Lemay Ferry Rd, St. Louis
Banks
“Love this location!!!I have always enjoyed a positive and pleasant experience going into this branch!The assistant branch manager; Brittany is an incredible asset to the organization. The customer service I receive from every employee I work with always exceeds my expectations.Thank you for all that you do!”
“I always get great service at any location, but I come to this location on a regular basis. I appreciate the employee named Bill for his kind demeanor, he puts off good a good vibe.”
9AM - 12PM
304 Summit Rd, Fenton
Banks
“I've never had a bad experience with TCU . I moved to Pennsylvania and they helped me change everything over on the app . As far as address. I'll never change credit union these people are amazing and always super friendly”
“I don't really understand why there are such bad reviews with this branch. I refinanced two loans with them and it was a fast and easy process. Sounds like customer service is an issue with this branch, but I have been dealing with Melissa and she's great! I encourage everyone to speak with Melissa for their needs. She is a rockstar and I will recommend everyone to her!”
9AM - 12PM
3944 Vogel Rd, Arnold
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“We started banking at the Oakville branch in 1994, it was a trailer on telegraph, as they were building the bank. We have business accounts and personal. We dealt with the Richardson and telegraph locations for many loans, including home loans and commercial property loans. We use both locations for 1 for business and 1 for personal accounts. When you stay with a bank for over 30 years there’s a reason. Highly recommend for business and personal needs. Good job Midwest bank and congratulations for being recognized in your awards.”