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January 2024 by milkftr2121
The driver is lazy & puts in blocked driveway because they refuse to get out of their truck. Another example is that I have a large mail box & they forced a box in there to the point that they cut their hand. There was blood on the box. I thought I was going to break the post I had to pull & tug so hard to get it out. Laziest worker possible!!!!!!
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December 2023 by Jill Reel
We live outside of Holden, but we have a Holden address and are served by the Holden post office. We ordered some items from Amazon as Christmas presents. For some reason our order was split up, and USPS delivered one package, and Amazon the other on the same day. My husband looked at our Amazon account because we knew that both packages were supposed to be delivered on Saturday. The one that was delivered by USPS said that it had been delivered to a "parcel locker". We had absolutely no clue where that could possibly be in Holden, but we decided to check our mailbox first. Nope, not there. So I called Amazon to get the address of this "parcel locker". The address they gave me was my own home address. The nice lady at Amazon was appalled that USPS had lied to her about where it had been delivered. She was willing to either refund or resend my package since they had absolutely no idea where it was. I told her let's wait, since it was USPS that delivered. I would send my husband to USPS on Monday to see if it was there, and if they didn't have it, then I would call back on Monday.Well, yesterday afternoon my husband took our trash out, since our trash service comes really early on Monday mornings. Fortunately he took the trash out, and fortunately it was still light out when he took it out. Because when he opened our trash can to put our bag of trash in it, lo and behold, what did he find but our Amazon package that USPS had delivered. If he hadn't found our package yesterday afternoon when he took out the trash, it would have been thrown away this morning with nobody the wiser when our trash was collected. Apparently our Holden mail carrier thinks that a trash can sitting next to a mailbox is a "parcel locker."We received our package delivered by Amazon with no issues whatsoever. He ALWAYS drives up our driveway to deliver our packages.UPDATE: I spoke with a very nice lady at the Holden Post office this morning shortly after they opened. She let me know that they have customers who do leave Rubbermaid containers out for packages in case of inclement weather, or for driveways that they don't go down due to potholes. I told her that we don't have a "package locker" next to our mailbox, that it is a gravel drive, we do not have potholes, and that he would need to drive up our driveway to deliver packages. She said that she would speak to our carrier and let him know.
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December 2023 by m. k.
They have repeatedly delivered mail addressed to houses not even on the same road as me. That would also imply that others are receiving my mail. Not good!
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October 2023 by qwaz888
Worst post office I've experienced since our full time girl Ashley left. Now it's trash. Packages never on time, they'll leave them on top of our mailbox in the rain to avoid putting them in out package box. Hours are horrible. Not much good you can say here.
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July 2022 by Murray Zufelt
Mail delivery to our home equals more stars.
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February 2022 by Deborah Zufelt
Being punished for neighborhood crime. Making W. 5th street customers move mail boxes to street. Ours is on the street already but they are making us move it to rental property across the street. Picking on senior citizens and Veterans !
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February 2022 by Brandy Coyne
I have asked serval times for my packages to be put at my door and it never happens. I have a special needs 2 year old and a lot of times I get his medication by mail and unable to get down to my mail box. I also am disabled and some days are good and most days are extremely hard for me. I miss our old mail carrier, if he seen me outside he would bring me my mail. I have lived here since 2005. Please understand when I ask for my package to brought to my front door, it’s a pretty important package.
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December 2021 by Hayden Cloud
For the past few months, all mail and packages smell like an ashtray. I recently had some books delivered for the holidays and now I'm trying to replace them due to how bad they smell. Having your packages ruined due to currier hygiene is something no one should have to deal with.
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October 2021 by Melissa Seiz
Terrible customer service. We were expecting a package and didn’t receive it but tracking said it was at the post office. My husband went up there and the female employee refused to look for it so we said ok we will wait until tomorrow. The next day it did not come and we called and the female employee I spoke to was extremely rude and unhelpful two days in a row. They said the package was delivered when my husband was standing in the driveway and watched the mailman put the mail in the box and it was not there. She then told us there was nothing she could do about it. This package contained my husband’s eyeglasses he needs for work.
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June 2021 by Eve Delaney
My feelings are mixed. Since living in the area from 2003 the postal service here has always been excellent. The carrier and other staff were always friendly and helpful. But lately thngs seem to have gone south. I know it's been a hard couple of years and we're all stressed. But I'm 71 years old and my deliveries that come in boxes small enough to fit the box have been shoved into and wedged so tightly in the mail box I have a lot of trouble dislodging them.I don't understand why this has to happen. In fact, it may account for the reason our mailbox and post has been leaning backwards and we've had to fix it a couple of times. This is cruel behavior especially to senior citizens.
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March 2021 by ian riese
Staff was very friendly and helpful. The lady that helped me had a very positive attitude and answered all of my questions. No complaints here
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August 2020 by Asz Barcelon
Very sweet workers, small room. Friendly environment
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April 2020 by Chelsea Ricketts
The customer service I received was appalling. Very rude and dismissive, to the simple service that I needed. Also tried to upsell me on things I did not need. If you need to ship anything, highly recommend going to Walker's.
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December 2019 by Debbie Buckley
It's quick and easy. No long lines, for the most part.
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December 2019 by Joel Swihart
The staff at the holden post office are rude and incompetent and the customer service is horrible!!
