“The customer service and relationship with the team here is amazing. I brought my family here from out of town and they have never experienced this great of service from a running store before. I would recommend Big River to ANY and ALL looking for a pair of shoes!”
“The shop owner was direct and told me what he could do to fix the shoe. His pricing was fair and reasonable. I was happy with the results. When I need a shoe fixed in the future I will 100% come back.”
“I walked in at least 3 other shoe stores before Tradehome Shoes, but none of them came close to the experience I had here. I didn’t get his name, but the employee working today 5/1/24 was SO helpful. He was the first one to be helpful to me all day. I generally knew what I was looking for (a running shoe), but he helped me narrow it down, explaining which styles in which brands would suit my needs. He was overall knowledgeable and very friendly. He even let me know another store in the mall that would also have what I was looking for if I wasn’t finding it with him.10/10 recommend and would return.”
“Great selection of composite toe safety boots. Easy to find work boots that fit with the amount they have in stock. Also interestingly they have a great selection of motorcycling gear including boots, riding glasses and leather onsite too.”
“I bought 2 pairs of upscale tennis shoes with tags online. When I arrived, I was allowed to try thrn on before leaving and was offered a refund if they did not.
I didn't have time to browse but they had quite a collection!!”
“I went to this location and got the pleasure of interacting with Shae (sorry if misspelled). She was kind, courteous, efficient, and knowledgeable. It was very clear to me that customer service is her forte and that she really prides herself on creating a positive experience for her customers. This felt like a true customer experience rather than just merely a transaction.”
9:00 AM - 7:30 PM
1099 Milwaukee St, St. Louis“I recently had to contact MBT USA with regard to a pair of MBT shoes I previously purchased. MBT USA customer service (Sheri) not only listened to my concerns, but was proactive to resolve my issue. I was totally impressed by MBT customer service and I'm loving my new MBT shoes, which is a vast improvement from my previous MBT shoes. It's nice to see a company that backs up their product with stellar customer service. I'm now a fan of MBT!!”
10AM - 9PM
160 Gravois Bluffs Cir Dr B, Fenton“I was in Fenton Sketchers store in Gravois Bluffs when a storm blew through while I was checking out. The wind was shaking the glass windows. The young manager that was working remained calm but guided me and another customer to the back of the store away from the windows as a safety precaution. Both Austin and Aster, who had given me excellent customer service, were great.When the storm was over, the sun came out and everybody was safe!”
“The young curly hair blonde I think her name was Jordan was so nice, helpful, and so sweet. She knew exactly what I was looking for, when I walked in she was there asking me what I came in for and made shopping so much fun. Y’all should really hire more young ladies like her.”
10AM - 8PM
80 W County Center, Des Peres“Service is always great! I especially like to work with Cathy K. She is honest, interested in what I want. I appreciate that she suggests accessories. I am a 65 year old woman that works in a professional environment. I can always find stylish clothing that is suitable for the work place and still I can find fun things for the weekend. I love to shop their sales!!”
“Pleasant experience! I loved getting tailored like a Barbie doll in the cute little platform in the dressing room, and the seamstress was very kind, as well as the young ladies working there who complimented me and helped me. Most other dept store girls are gossipy and mean, but not these girls! The cashier was also very nice and pleasant. Thank you all for being so cool! I always love coming here because of that and the quality dresses. Only problem is that almost everything fits like a dream and I only have so much cash! Ha ha ha.”
“Brady, was awesome. I have never been helped like that in a shoe store. Me and my fiancé went in there for some nicer shoes and he started helping right away. we both got 2 pairs of shoes and he did not seem frustrated or impatient one bit. he was very helpful when we had questions about the shoes, he had conversations with us and was very patient. we loved having him to help us and will be asking for him from now on when we go!”
“Great staff there. Jordan, Curt, and Liddy (hope I spelled y'alls names right) were very knowledgeable, helped me get shoes for the whole family, and saved me a ton of money at the same time. They were fun to shop with. Thanks y'all!”
10AM - 9PM
14121 Manchester Rd, Manchester“Surprisingly awesome, the woman working the cash register was so helpful, professional, and pleasant. Her name is Rosalyn, and I can't wait to go back again. My shopping experience was 5 stars.”
“I was needing to replace a pair of work shoes and decided to go to Famous Footwear. The associates were friendly and was able to find a few pairs of shoes for work.”
“Great customer service. The staff was very friendly. I had a return that went smooth Jada assisted me with no issues at all. I will admit I thought I would have an issue because the item was purchased online during the mall closure. I bought another pair of shoes I had to return to kids footlocker purchased on the same Day. I returned to Kids footlocker in July, kids footlocker gave me all push back and didn’t want to give me my money back due to the time frame of the return. Thanks Champs and Jada for making my visit today seamless. I will most definitely return to this location for that alone.”
“LOVE this place! I always feel perfectly put together when wearing MOD! Plus they came in so clutch on my way to a wedding - in & out in 5 minutes and looked amazing :)”
“I like to buy from Aldo it's my favorite shop the thing I love the most is the customer service especially Kayla she does her job properly and puts at ease the people who come to visit the shop so pleasant so open it's because of her that I come back every time thank you for hiring people as professional as Kayla thank you Aldo”
“Went back to school shopping, and we had the pleasure of having Krystal wait on us . She was very friendly , and she was also very knowledgeable of the shoes and what would work best for us .She is truly a asset to your company. 5⭐️⭐️⭐️⭐️⭐️?”
“I originally called the DSW location in Brentwood, Mo. I spoke with a young lady to ask her if DSW priced matched to the Steve madden website along with others. The young lady immediately stated “Um no we only price match to DSW” I said okay and hung up. I then contacted your DSW location in Manchester, Mo and spoke with a women by the name of Emina. Her greeting me was amazing which the last phone call I did not have the same. I asked Emina the same question and she informed me that DSW COULD price match with Steve Maddens website along with others. I voiced my phone call from the last phone call experience with her sister location and she apologized. She even went as far as to check if her store along with the original store I called had the specific shoe I was looking for in stock. Not only did both locations have the shoe in stock Emina called the Brentwood location and spoke with the supervisor about the situation and also had the supervisor put the shoe on hold for me. I was not expecting this but the fact that she did go above and beyond for me shows gratitude and care for her customers. I’ve shopped with DSW and because of Emina I will continue to patronize this establishment!”
“Was shopping for a casual wedding outfit. Stylist Nikki picked out the best pantsuit that looked amazing! I got so many compliments on my outfit! Was affordable too.”
“I have spent years trying to find a comfortable shoe/insole, etc and even had a podiatrist make custom insoles. They hurt my feet- even when I was in bed my feet ached. He kept putting me in bigger shoes so the insole wouldn't bend. Eventually i felt I was wearing clown shoes. I then tried many different brands of shoe and insoles. I could barely walk when I went into your store. Ray Easterling at the Des Pere Mo store put me in shoes that nurtured my foot, comfortable, supportive and a size I wasn't swimming in. I went back because I felt they were wearing out and he fit me again. I then went hiking on a 3 mile "moderate" trail with a few 10% +grades and lots of roots and rocks. My footing was stable and I never had to stop to get off my feet. With shoes before fleet feet I would have been in pain trying to finish the trail. In short, I feel I can walk again and the shoes fit!”