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November 2023 by Gayle J.
Too bad I can't give negative stars. I go here in emergencies however I needed tires and an oil change so decided to give them another chance. Certainly continue to disappoint. Tire price not bad and I expected to need an alignment so no surprises there, however not balanced correctly so had to make a trip back - old tires still performed better than my supposedly newly balanced and aligned ones. Now I have an oil leak - 24 hours after an oil change. Returned to have it checked out and was told it was because my car was old??? I have had it since it was new, NEVER leaked anything until I had oil changed in 2014 ish (thanks Dobbs), got it fixed elsewhere - filter was cross threaded. No problems and dozens of oil changes later no leaks until.... and now it is because my car is old? Got it fixed again at another competitor - no leaks any more. When will I ever learn.Customer service people obviously LOVE their jobs (sarcasm alert)
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August 2023 by Marvin K.
Took my truck to the high ridge store for emissions inspection my appointment was for 10:00 did not get to it until 10:30 half and hour later was told it failed. Said it needed more data to pass which ment more drive time .I asked how much told don"t know try 100 miles to start with then bring it back for reinspection . If it fails again then will have to look into something else which tells me they had no clue what was wrong with it. Never again will I go to Dobbs again ! That will be 24 Dollars for nothing.
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March 2023 by Deborah M.
They got me in on a Saturday and we're honest, helpful, and a good value! I thought it was going to be a costly repair, but it was something pretty simple! I'm very thankful!
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November 2021 by Sherri Talbott
The staff were very friendly and helpful and my inspection was promptly done.
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September 2021 by Mackenzie Leigh
Very nice people that work there. Will definitely go back.
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September 2021 by Timothy Burch
Great service and value for quality brand tires. Car is driving like new!
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August 2021 by Diana V.
I made an appointment to get 4 tires put on , I dropped my car off at 7am . Was told it would be ready in a couple hours . I told them I had to have it to go to work. Came back at 9:30 it was up on the racks and they had not even started on it. It still had my old tires on it . I told them I need my car NOW! And a couple minutes later I looked in there and all of my tires where being taken off. I went crazy . The store manager doesn't know what he's doing he was very rude which made the situation even worse. They said it would be ready in a couple of minutes. One hour later they called me and said it was ready . When I walked up to the car I noticed one of my Mercedes center rings was broke off. When I got in to start it my dash lit up and every tire pressure was different 35, 45 , 50 and 53 . Of course they claimed they didn't break my center ring . I took my car to a different Dobbs and they told me my tires were not balanced either! Unbelievable!! I will never be back to this store!
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January 2020 by Adriana M.
I have been to this location several times and couldn't be happier with my service. The technicians are professional, polite, and have consistently had my vehicle ready in a timely manner. My questions are always answered thoroughly any time I have them, too. I live downtown and go out of my way to visit this location due to the outstanding service I receive. Thanks guys!
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October 2019 by Karen B.
Beware! Sold me old tires as new. I bought a new set of expensive tires. I could not register them online for the warranty for some reason so I called Michelin to find out why. Turns out the tires were 4 years old and should not have been sold and should have been pulled from inventory. This started a whole process on making a warranty claim with Michelin. Made an appt. with Dobbs to get them replaced with newer tires they said were in stock. Sat there nearly 2 hours only to be told they were discontinued and they'd have to order comparable replacement tires.. So I had to make yet another appt. If you get tires here ~ check the date of manufacture! This place will waste your time and make no apologies for their mistakes.
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May 2019 by Kathy D.
DO NOT DO BUSINESS WITH THIS COMPANY!! I went to have a Safety and Emissions inspection. They failed my car because they said I needed tires. Gave me several quotes. I left and told them I was going somewhere else for my tires. The person helping me told me they would beat or match any deal (they wanted me to buy tires). I left and went to another independently owned shop and their tire prices were much better. They wanted to know what Dobbs quoted me. I showed him the quote sheet and he wanted to know what kind of car I drove since Dobbs quoted high performance tires for my 2008 Ford Focus. Long story short, the 2nd place I went passed my car for safety inspection and said I am good through the summer, but should think about tires before winter. Dobbs likes to take advantage of people (women who they think don't know any better). Again, do not do business with them. They are just looking for a sale.
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December 2018 by Vince B.
We took our business vehicle there for brakes a few days ago. They told me that the brake fluid was "burnt" and needed to be replaced. I grew up with the mechanic father and I've been a store manager for a major auto parts store. Burnt brake fluid is so incredibly rare this is nothing but another example of them trying to con people out of money they don't need to spend. They already have a horrible reputation for that.
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September 2018 by Mike C.
New battery in less than an hour as promised. Back to work right on time. Thank you High Ridge!
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September 2018 by Rick K.
Horrible went in for an oil change on one of our vehicles . They did not refill the oil !!! Claimed it was s bad deal on the filter literally drove it a few hundred feet no oil trail or leak under truck after it sat after an hour of being done before it was picked up . Luckily went right back before the engine locked up . No apologies ... do not go there they are not reputable.
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May 2018 by Jon ..
Just a wonderful place to visit...great prices..HONEST people that dont try to upsell wont you dont need... Store Manager Steve is great...go to Dobbs first and save the trouble of dealing with the others...i have been everywhere and Dobbs has been the best on price and honesty. Jon D.
