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November 2023 by Mike Kanaan
I judge an RV dealer by the quality of their service department and Big Adventure does not disappoint! There are many horror stories about other RV dealers service department not putting the customer first (to say it nicely) but Big Adventure goes out of their way to make you a happy customer. Not only is the service department super but the sales team will do everything in their power to get you in a camper that is right for you with no pressure. Don't believe me, give them a try and see for yourself. We are on our 8th camper and 3rd one from Big Adventure and they have been the best in every area for us!
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September 2023 by Becky Crowe
We purchased our Alpine from Big Adventure a little over a year ago. The service has been incredible. We can’t say enough good things about this place. The sale was smooth and easy. Doug did the walk through with us and took his time and explained and demonstrated everything on our rig. Chris has gone above and beyond to service it through out this past year.
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July 2023 by Matt Griswold
Our AC went out during a camping trip last weekend and we took it in to Big Adventure RV! Chris Moss was awesome and went above and beyond in several ways for us. He is friendly and knowledgeable and super efficient! We were in and out in an hour with a new AC installed. He also verified it was blowing cold before just sending us on our way. Customer service is not dead... It is surely alive at Big Adventure RV! I'll be back every single time I need anything.
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July 2023 by Agnes Countryman
Matt and the guys were amazing. We traded in our old camper which was a Wildwood x-lite I believe & we love that camper slept great pulled great everything, kitchen was amazing however because of a growing family we went with something bigger & got put in a premier. Can't wait for our first camping trip with this they really was great and knowledgeable. We will always recommend them.
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October 2022 by Art. S. Escalante
Just purchased a 2022 Hide Out. We enjoyed the experience and everyone was very helpful. Matt, our salesman was awesome. No hardsale, but was there to answer our questions. Thank you Chris and Doug for getting everything ready to roll and answering the rest of our questions. Special thanks to Doug for getting the ball and receiver to Work.
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August 2022 by Larry Taylor
just purchased a 2022 Hideout, Matt and Chris were very helpful and friendly people. great experience with this dealership.
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November 2021 by Art Escalante
Just purchased a 2022 Hide Out. We enjoyed the experience and everyone was very helpful. Matt, our salesman was awesome. No hardsale, but was there to answer our questions. Thank you Chris and Doug for getting everything ready to roll and answering the rest of our questions. Special thanks to Doug for getting the ball and receiver to Work.
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June 2021 by Quincy Banuet
Good honest people, quick and easy business, great deals, no hidden fees.
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May 2021 by Almeda Bradshaw
We started shopping online for a mobile suite fifth wheel the first of the year. With plans to travel to Kansas and Missouri in January, we looked in those areas and found the model we wanted at Big Adventure RV in Heritage, MO.We live in Montana and doing business over the phone, we relied on the salesman, in this case the owner, to tell us about the RV and why it was priced lower than the going retail price point. He told us a charming story about his grandparents owning it and using it for a few trips to Florida and there was some water stain on the carpet from when grandma put the slides out partway to get something and left them partly open and it rained, so some water leaked in because the slides weren't fully out and sealed. Just cosmetic and cleaning it should do the trick. We bought his story.After we were already in MO, the dealer called and told us they had found a crack in the skylight and a few inches of soft area in the roof around it, but assured us they sealed the crack and there was no evidence of leaking on the inside. If we decided not to take the trailer, he would understand. We were disappointed, but decided to still look at it and seeing no damage in the shower area, we felt assured it was minor. Our bad for not taking more time to thoroughly inspect this RV.Any decent RV dealership inspects a unit before selling it. Jason, the owner of Big Adventure RV, had to have known and clearly glossed over it's major water damage, rot and mildew issues. They managed to air it out well enough that I didn't notice the odor while inside. My husband said something, but it wasn't really bad and we chalked it up to the unit being closed up and unused for a while.When I looked into the rear storage compartment, I saw wood chips and splinters and thought they had probably stored firewood in it. Stupid me.Well, we bought it. Once home, we pulled the couch out to clean the carpet and we soon realized the extent of the damage. And after being closed up again for a few months, the mildew odor was terrible.The "wood storage" was dry rot from the flooring above and the wood wall around the storage compartment door. On both sides, the walls holding the storage compartment doors were rotted out. This was clearly not a simple little one-time water leak. This unit had been used and abused. I could go on about it in more detail, but I don't want to waste any more of my time like Jason at Big Aventure RV wasted ours and our money.The "grandparent" story was a good one and he certainly deserves the hoodwink award of the year. We won the s***** award.
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May 2021 by Donnie Neal
I really thought a small town would help people out a little more. But it seems to me they are like the big city rv dealers do not care and basically we do not need the money or business. It really is a shame. What issues is there to talk about when a dealer says don't stop here iso they could just take a quick look at it that says it all
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April 2021 by Donna Correale
we just purchased our keystone avalanche from them and everything from sales to final walk through was a excellent experience and awesome customer service! Huge shout out to Matt and Douglas!
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March 2021 by Tiffany Goins
Doug was very nice and so knowledgeable during our walk through. It was a pleasure meeting him. He took his time to go over everything with us and even gave us some pointers as newer camper owners. I would definitely give him 5 stars. Our whole process was wonderful. Excellent customer service from start to finish!
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February 2021 by Andrea Toomay
Excellent customer service. Professional and friendly. Always helpful and courteous. Justin and Chris are great!
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February 2021 by Jason Sjorlund
We travel from KS to do business with Big Adventure! We have been very pleased with their help in purchasing 2 RVs.
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October 2020 by Matt Forrest
Best customer service around, chris is the man
