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April 2023 by Nicolethemaster 9.
Doug's was so helpful, it seemed any problem we ran into he had a solution for it, and david was so helpful and nice aswell, literally one of the best services Iv ever had at a U-Haul before!!!!! Thank you guys again!
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January 2023 by Don Cage
It was clean and nice helped me move
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December 2021 by juicy red about that real talk in life
Great customer service
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August 2021 by William Brewer
Don't feel like typing all of it
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May 2021 by Coach Rob
No problems...easy check out and check in. Helpfull employees and good customer service
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May 2021 by Darryl Walker
Went to this Uhaul to get a hitch installed. Young man that was doing it broke 2 bolts off, so he couldn't get the hitch on. I'm not paying to get the bolts out. My insurance wont cover it, in sorry for what I'm about to do. It's nothing but business.
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October 2020 by Edward Crumer
It's great with the online booking,they made it stress free and quick trucks ready and you get the key out the lock box and off you go.
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September 2020 by G L.
Do not use U-haul for anything. My recent issue involved U-boxes. I rented 2 U-boxes for a move out of my old place in June 2020. There were a couple of issues then regarding a lock that did not get delivered with the equipment and the placement of the U-boxes but those are minor. I had to call the 800 number to have them delivered to my new address. The first call I was bounced around 4 times. They had issues finding my boxes. They setup a delivery of 2 U-boxes. I find out later they are 2 NEW U-boxes, and not the units with my belongings. I call and get someone who is actually knowledgeable this time. However, I am now told they cannot deliver them for me without buying the move help, I would need to get them myself. But they can let me rent a truck if I need. This was not in the contract details when I signed up! Do yourself a huge favor and never use U-haul!!!
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May 2020 by Kathryn Summers
They were so accommodating I am so grateful and thankful for the time and effort put in by my service guy to put my hitch on my Cadillac I'm so happy he was so wonderful as well just as kind and is considered as could be!
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December 2019 by Google user
I always use Uhaul when renting a truck. They've upgraded over the years and paperless rentals is a plus. You can even view, take photos, and dispute any damage of the truck from your smartphone before leaving the lot. However, they could also check their trucks more often. I rented one that was missing the gas cap. ?
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November 2019 by Willie Wilson
I thank God for U-Hauls that are there when we need them. Again thanks.
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November 2019 by Janet Guthrie
Janet is so great with customers. She always helps me with my storage.
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May 2019 by Flora S.
Had confirmed pick up at 8 am. They didn't have truck! We had to pay for confirmation and reservation of truck. Was told it is first come first serve when we went to pick up at 8 am. They ended up not charging us the extra charge. We checked at 1:30pm and still no truck. Got a call at 2pm asking are we going to pick up the truck!!! We asked is it there and he answered oh sorry it is not there yet. Finally got called at 3:30pm to come pick up the truck! Terrible service!!!! I suggest to pick up the truck a day before you need it. They might have the truck. I had help to move when we had the reservation but now I don't have help! Uhaul is the worst company ever!!! I do not recommend them at all!!
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July 2018 by Kurt R.
This place saved my life! Literally! I had a moving truck pick up at one of the sister stores last Monday. The guy there asked me if I could put air in one of the tires, really!? I decided to give this truck a look over before signing anything. I was driving this truck to North Carolina, I wouldn't of drove this thing from Florissant to hazelwood. Needless to say I politely declined this terrible truck, the guy tried sending me to another sister store at the mills, I didn't think anything exists at the mills anymore. I decided to drive to an ACTUAL U-Haul store, thank god I did. Brittany was the young lady who helped me get into a nice safe truck and even gave me a little discount for my trouble. Brittany was amazing!! She was the only one working at the time and was dealing with the phone ringing off the hook, 3 other customers walking in needing help and trying to find me a safe truck for my 800+ mile move. She was AMAZING! My truck was clean, newer and had very good tires on it. The only thing that would make this place top notch would be to hire another Brittany. If it wasn't for this place I wouldn't have arrived to my new home safely. Thank you Brittany!!
