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November 2023 by Jason S.
I WANT TO START OFF BY SAYING THANK THE LORD I AM STILL ALIVE . the first day i drove off the lot i went 30miles on the highway to a family member's house then 30 miles back to a pet store. i walked into the pet store and come out to a car that will not turn on so im just as confused as can be . i called the location and "craig whitfield " (the sales person at the dealership )came out to help . when he arrived after talking we concluded maybe the battery is dead so we lift the hood to see that the negative connection on the battery is BARELY TOUCHING THE BATTERY. i say that to say this . IF YOU DO CHOOSE TO SHOP HERE PLEASE LOOK UNDER THE HOOD BEFORE YOU LEAVE YOU MAY NOT BE AS LUCKY. so i purchased a *certified 2022 volkswagen passat with 25k miles . The price of the car was 26,125 which "craig whitefish " said was the lowest they will go so he tell me the car has a warranty still with another once that expires. I think great what a deal. so long story short i take the car to a tint shop and they tell me the car windshield is NOT FACTORY, was installed incorrectly and the card had been repainted badly. (photos below) . i called and asked could a car that was not repaired correctly be a certified vehicle and i was told "NO" which means i was sold a car i was told was "certified with a "120 point inspection" but in-fact is not certifiable. so i go online to the bommarito website and see they have a 1500 mile 30day exchange policy. i would also like to mention when i went to my contract which they give you on a FLASH DRIVE NOT IN PAPER i found a warranty in my contract that was for 3000 extra which i DID NOT ASK FOR .i ONLY ASKED DID I HAVE GAP BECAUSE THATS THE ONLY EXTRA THING I NEEDED NOTHING ELES .. the car had 2 warranty i would not have wanted another or wanted to add 3000 to my finance charge so the finance guy probably adds it and if you dont catch it he just makes a little extra for the dealership. i was in a rush which im sure he counts on to pull his plan off . . also some how you have to get reapproved for another car with a car already on your credit within 30days to take advantage of that 1500 mile 30 day exchange deal) so i ask if i cant get re approved can you AT LEAST FIX THE WINDSHIELD THAT IS INSTALLED INCORRECTLY, check underneath the badly painted panel for more damage and give me a check for 3-4000 because they sold this vehicle as if it has never been in a accident and the value would have been completely different had the car had a accident on the record. (THIS IS BOMMARITO THEY SELL 100 cars a month at least and you cant make a few repairs and spare 3500? goodness how greedy do you need to be . )The car also use to be a rental so i think someone rented the car got in a accident and fixed it a little then took it back . because if you get in a accident in a rental car it will be a insurance claim and it will pop up on a carfax unless you fraudulently fix it yourself and take it back . what hurts the most is " CRAIG whitfiled" CAMe out saying"yea i know how they do us (black peoples) ima take care of you make sure you get a good deal" THEn HAD THE NERVE TO SAY "from a legal standpoint we did nothing wrong" . YEA CRAIG IS JUST A HOUSE MIGGER AND ONLY CARES ABOUT MAKING MASTER HAPPY . Please go to another volkswagen do not go here they are EVIL .
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November 2023 by Alysha Rhodes
I had a great experience that I did not expect to have. Kumar was extremely helpful. He listened to what I wanted and what I wanted to spend. Les was great as well with helping me set up all necessities for the vehicle. Highly recommend this dealership!
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October 2023 by Michele W.
Jeff was great to work with on our Passat repairs. Kept us updated throughout the process. We purchased from Suntrup & will NEVER deal with them again. We'll go to Bommarito in Hazelwood!
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October 2023 by Erin Shields
We had a great experience out of what would otherwise be a stressful situation. Jason L was attentive but didn’t hover while we searched. He listened to what I wanted and didn’t try to give me something I didn’t want. He was patient and knowledgeable.
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October 2023 by Simone Worsley
Craig is awesome! He helped us get into a great car for us and was very upfront about everything. Financing went quickly and I appreciated hearing about all of the options. We definitely recommend this dealership. They made the experience as painless as possible!
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October 2023 by Kristin Holmquist
I worked with Chris via email prior to coming into the dealership. He was always very quick to respond and answered my questions and concerns. In the test drive, he was incredibly knowledgeable and made sure I understood how to use the vehicle’s features. When it came to financing, I knew I wanted a promotional 2.9% APR offer. The man I worked with initially tried to say I would receive 4.9% and the best he could do was 3.9% but that would remove a discount. After saying I didn’t want the car at that offer, they bought down the rate to get me to 2.9%. Definitely recommend this dealership. Just stand your ground - like any dealership.
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October 2023 by Talia M.
The service is great when you're buying , poor service when you need it and you're not buying a vehicle. They practically demand you leave 5 star reviews consistently or else, and you are forced into it I dont mind doing that until when you call your sales guy, email, leave voicemails etc to the finance department about your warranty and they refuse to talk to you.Ive tried for 4 weeks now to get ahold of someone and no one responds, i tried reaching out on fb posts they posted and they deleted my comments.
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September 2023 by Ellen Havey
Our salesperson was helpful after we finally had the ability to communicate our frustrations with a few issues regarding the condition and purchase of our pre-owned vehicle. All of the requests we had were taken care of to our satisfaction. My only thought is that it would have been helpful if things were taken care of in a more timely manner.
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September 2023 by Megan
Hands down one of the best dealerships to work with! Make sure to see Craig or Chris for any future sales purchase! They were easy to work with and got a fair price for our trade! Craig listened to the wants and needs of our family and knew exactly which vehicles would suit us best! With their great certified pre-owned selection, we had a hard time narrowing down on “the one”! Chris is extremely knowledgeable on all the tech and ins and outs for our vehicle—both we so personable and nice! Overall, our experience was great and will be back for any future purchase!
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September 2023 by Jasmyne Love
Chris was absolutely amazing! He got the job done with little to no effort from me, which is what I like! I had no intentions of trading in my vehicle, so it had to make since and he knew that and made the entire transaction make since! I left off of the lot with a 2023 SUV with 41 miles!!!! Even after getting my new car, I left some valuable things in my car and he went above and beyond and secured my valuables as well! Chris will definitely be my go to guy at Bommarito always!
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September 2023 by Abena Bradley-Madkins
Jason L. was wonderful. He was real chill & relaxed. He made car buying experience easy & smooth. No pressure sales. Also the quality & reliable Jetta pretty much sold itself. THANK YOU SO MUCH!!!
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September 2023 by Palash Waghmare
Les Johnson helped me with my purchase of a 2022 Jetta SE. The car was in top condition and the whole process went smoothly. It was pretty late in the day but Les made sure to stay with me as I figured out my insurance and APR. Highly recommend for VW cars.
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September 2023 by Sherry Teeple
We had a wonderful experience buying our VW at Bommarito. I’m a long time VW owner and a huge fan. We’d never been to this location before but Les Johnson was very knowledgeable, patient, and helpful. We found the perfect vehicle and the price was great! Will definitely be back in the future!
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September 2023 by Darcy Nayler
I am changing my star rating because my sales person Les was standing over me and insisted on me leaving a 5 star review. Les was very opinionated about his beliefs including COVID, that it was man made and his views were very much anti woman. Kevin my finance guy was great. I love my car and if I did not need one that day I would of walked away from Les.
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August 2023 by Nichole K.
CRAIG was so nice from the get go! I walked into the dealership with specific requirements and a price range I wanted to stay in. Craig did not try to sell me anything extra. He was very patient with my husband and I. He is personable and accommodating. He even came in on his day off so I could see the car for a second time. They gave me a decent trade in value as well. I went with the Taos and LOVE IT! I was also in a time crunch because of work and he got me out of there with in two hours.
