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May 2024 by Dee Dee
Storage broken into in April and trashed. Had to make a police report and give them a list of things missing while trying to figure out what’s gone. Which is hard to do while highly upset and frustrated. Then insurance requiring you list everything with cost and dates of purchase like you can remember everything you put in boxes and totes a year ago. Go back a few days later around the afternoon to take more pictures and the security gate isn’t working. Had to notify Red Dot and was told it was already reported earlier that morning as not working. This is probably my last year renting here. By the way It’s 68.00 a month to rent the small storage unit at this location.
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May 2024 by Gustavo Farias
Gate says it's open from 6 am to 10 pm every time I come at 630 am or after 6 pm the gates deny access I've had this problem for the week I have had this storage unit and now customer support says i cant get a refund because they had a 5 day grace period but I've called with this issue 3 times already and nothing has gotten fixed and the keep saying it will get expedited never will I refer this place to anyone worst experience I've had now I have to pay for a unit that wont get used and scheduled a move out to not continue ever using this place... absolutely the worst property
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April 2024 by Inesha Williams
Customer service was excellent. I didn’t know exactly what size I needed but after explaining Representative helped me based on my needs decide what size unit I need. She also explained everything so there wasn’t any confusion, highly recommend.
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March 2024 by Cindy Wade
The storage unit is adequate. what is exceptional is the customer service and the rates. On my recent phone conversation with Shantel, she was amazing, very friendly and extremely helpful!
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October 2023 by Linda Tate
A lot of the times the gate code wouldn’t work so you had to call their number to get another code. Units were always getting broke into. When it was time for us to get our stuff out of the unit we couldn’t get the lock off because they had put one of their locks on after some units had been broke into. I scheduled a day for a manager to meet me at the unit to remove the lock and he didn’t show up. When I called red dot to see if he was coming they told me no I would have to reschedule. I would not recommend this storage place.
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October 2023 by Tramar Yancey
Just helped a friend get some items from their storage unit!
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August 2023 by Michael B
Over the past months, I’ve been subjected to a string of emails in the ongoing saga of someone who rented a storage unit and then failed to pay as agreed.At first, I thought the emails might be either spam or a genuine mistake. But they are addressed to a person who lists an apartment number on an undeveloped parcel of land and who apparently has an email address consisting of the full name of someone who isn’t them and who shares neither their first nor last name. Whose ever they are, they’re not me. And I’ve written corporate asking to have this remedied to no avail.If they’re all just spam, well played whomever is doing it. Full points for effort. The continuing saga of the rent being due might have been entertaining if I ever got over the frustration of the endless, unwanted emails.In the end, I’ve never personally had any business with this company but been subjected to a string of emails that are increasingly threatening from it. And while that minor inconvenience might not itself justify a one-star review, the strong possibility that someone else might really need these emails and not be getting them makes me concerned for people whose property is actually stored here. Luckily for me, mine isn’t, hasn’t been, and never will be.
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August 2023 by Kyle D
This place is horrible. I had a unit there for over a year and it was broken in to once. Had a truck there as well for a few months and every weekend i showed up to check on it it had been broken in to, literally every time i checked on it. They are very rude people too to top it off. The way they word they're emails when you fall a few weeks behind on payments is very disrespectful and extremely unprofessional. After how many times my possessions were violated and stolen you couldn't pay me to store my valuables here again. Good riddance.
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July 2023 by Keith LaCroix
The people I dealt with initially after purchase and then after with questions and some help were absolutely great. Very professional, knowledgeable and helpful at all times. Thank you all for a great experience.
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July 2023 by Tamika Blackmon
So far it’s great ??
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June 2023 by Coy Bennett
Clean, secluded, decent security, closes earlier than some other facilities tho.
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June 2023 by Alicia Vice
Here's my FEEDBACK.....I CAN'T GET INTO MY STORAGE UNIT
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March 2023 by Michael Edmondson
Renting was a pain. I drove down to the location thinking I could see what was available, you cannot. And while the sign on the "office" says open, there is no one there. Even the door in front of the self-server kiosk was locked. So I sat in my car in the parking lot and rented on my phone. Also a pain. I finally got through it and was assigned a unit with an access code. The access code did not work. The keypad is ancient and has ZERO feedback (beeps, clicks, anything), so all you know is - the gate is not opening. And, as I mentioned, there was no one there to help in any way. So I used the chat app on line. After another 15m of re-entering my info, and waiting, someone did help. They had to give me a temporary access code. She mentioned it can take 24 hours for the codes to activate.*If* you are going to be a zero touch company, you *have* to have good tech. Table stakes.
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March 2023 by Shawmayne Middleton
If I could give 0 stars I would. Made a reservation for a unit. Also paid for the unit. Went to the storage location, and the code box wasn’t working, nobody was there to at least help with any technical issues. I called customer support and asked for a refund. How is anyone suppose to get to their items on their unit if the code box doesn’t even work and it’s the only entrance. Save your money and DO NOT GET A STORAGE UNIT EITH TED DOT IN GRANDVIEW, MO
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January 2023 by April Forys-Studna
I haven't really had interaction with them yet
