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June 2023 by John B.
It just blows my mind how people in customer service positions can be so unprofessional and blatantly rude. Stacy was absolutely horrible during my interaction. Closing my account, thanks!
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June 2022 by Leo Pacino
Very friendly and helpful staff!
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September 2021 by Tate Buffington
WORST MORTGAGE LENDER EVER. Veterans run for the hills.I have unfortunately been a NASB customer on a VA Loan for over 3 years. They have continuously caused problems and refuse to own up to their own mistakes. They constantly raised my escrow amount each year beyond the cost of property tax and insurance is. Each year I have had to show them proof that they are charging me too much.Most recently, they paid the wrong insurance policy! They paid the insurance policy for a property they do not have the loan on. That property is through another lender. This caused my monthly mortgage payment to increase ~400$. They asked that I "pay the increased price" until they could figure the issue out. It took 3 months.I just refinanced through another lender. Save yourself the headache and go elsewhere from the start.
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July 2021 by Joseph Esry
NASB mortgage is great the branches not so much. For example, sign says they opened 40 minutes ago and now after going to their website I discover I'll be sitting here twenty minutes.
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February 2020 by Jules Whitman
Do NOT bank here!!!! They steal money from deceased account holders. They refuse to give you information about your own accounts to protect their illegal practices. I can’t say enough negative things about this bank. They are absolutely terrible.
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January 2020 by Chase Converse
Originally went with this business for my home loan, after just a month they sold my mortgage to Caliner Home Loans. I was not told of this at all. Emailed my loan agent told me what was going on and who to pay. I went to pay but now my payment was late and I had to pay a fee. This is a bad business plan. 1 star.
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December 2019 by Ashley Guentert
Let's just say I'll be switching banks asap after today.
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November 2019 by Stanley Hood
Great bank. Been banking here since I moved to Grandview in the 1980's.
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October 2019 by Allen Brooks
Excellent!
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October 2019 by Sallie Mathis
Excellent bank; Excellent service, great customer service. I helped a Bank of America customer switch to NASB because she was stressed at how she was being treated. She was amazed at the NASB experience compared to what she had been experiencing. I told her it would be great, and that has been confirmed consistently for the now 4 years that she has been a NASB customer. I have been a customer much longer, and I would not consider dropping NASB. I had one experience where the drive through was slow. It was a new employee learning her job. Spoke to a bank employee about it, and the situation was immediately resolved. Never since have I experienced that problem. I highly recommend NASB. They also have special programs to help local communities.
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August 2019 by RochelleChick Caldwell
Best bank ever
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June 2019 by John N.
I've banked with NASB for many years. While they're still a small bank, they have all the technology the big boys offer -- but they do it with a personal touch and a smile. They always have great rates on CDs and savings products -- watch for their specials. There's always a friendly greeting when I come in the door. I used them to do my mortgage a few years back and it was smooth and painless. Highly recommended!
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February 2019 by Latanya Leavy
Great customer service@
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September 2018 by Matthew Barton
Never a problem
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July 2018 by Larissa Barnett
Horrible customer service I have been banking here for years they are extremely rude ,the tellers half the time do not know what they are doing the staff has horrible attitudes and gives off the impression as a customer you are inturupting there day.On multiple occasions have gone in there they take forever to get anything done and they still don't do what you need done correctly.They have taken money from accounts and deposited into others so you have to watch your accounts like a hawk .i have deposited money and they will put it in wrong accounts .when you go in you will see multiple people standing around and only one person helping .I DO NOT RECOMMEND THIS BANK TO ANYONE!!!!!!!!!THEY COULD CARELESS ABOUT THEIR LONG TERM CUSTOMERS THIS IS EXACTLY WHY PEOPLE ARE GOING ELSEWHERE!!!!!!!!
