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February 2024 by Thomas Mann
My grandson got a new car and they had to do the inspection for the VIN number and everybody was nice there and they thought it was great that he got a new car
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December 2023 by Janet D.
I came in yesterday with my son's car and spoke with Crystal. She was very busy at the moment, but stopped everything and gave me her full attention. She said that she could not get me in for an oil change, and apologized, but said that she would come out right then and check all the fluids in the car to make sure that we were doing OK. She then followed me out and proceeded to look the car over and let me know everything was OK. We have been customers here and will continue to be. Crystal is an excellent employee and an asset to this company. Thank you very much for having such amazing people working here! God bless this business!
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December 2023 by ulises castillo
My car was in perfect condition, I only took it to check the tires, then they told me that the power steering fluid was leaking and suddenly out of nowhere the steering wheel started rattling??
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December 2023 by Lonnie McDonald
Waiting area is commonly clean and the staff is friendly. Tire prices are competitive
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October 2023 by Regina Hunter
Pulled up to have my tires checked & air put in, mechanic was rude & unpleasant
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October 2023 by Sierra Navarro
I don't wanna talk about the DISAPPOINTMENT. That was one of the most stressful days with many tears shed.
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September 2023 by Bashar Alela
Chances are if you go to this location you will leave with a missing catalytic converter in less than 24hrs. The management and staff were totally careless. They are NOT willing to cover any of the loss or partially get involved at all. To help protect themselves, they blamed it on the property owner IHOPU (The International House of Prayer University) which is very unethical and shady to hear that from Firestone. This will be escalated to upper management and IHOP.Besides all that, my steering wheel was off center after they completed a 4-wheel alignment and had me replace a ball joint.
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September 2023 by jill josepher
My check engine light came on today, a Sunday, and I was lucky enough to pull off at the exit with this Firestone! So friendly and helpful. Still something jacked with mycar, but they got me on the road and to a Firestone near my house. Amazing, amazing people. Thanks!
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September 2023 by Alex Smith
Would not recommend! Had an emergancy after getting service at another firestone location was told to call here as it was the closest to me and come in the morning, they never answered the phone after multiple attempts to call and even when calling the following day, failed to answer the phone. When i got to the location they said "oh we didnt get your call." So they refused to help us
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July 2023 by Jacob Beingessner
Love the friendly people working here. Get my tires aired up here all the time!
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July 2023 by Rory Wood
Called 1.5 hours before closing inquiring about having a tire patched ( in a spot where it could be patched) and they said they couldn't do it, and who ever answered the phone was not kind or courteous.
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May 2023 by Jonathon Howard
Excellent technicians, fair prices,quick service. I was a walk-in,and I walked out within a hour. Great place to do business with.
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May 2023 by jonny howard
Excellent technicians, fair prices,quick service. I was a walk-in,and I walked out within a hour. Great place to do business with.
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April 2023 by Monique Rivers
Took my car in and was told I needed to replace my water pump and timing chain. Over 3000 dollars. Supposedly repaired. 12.months later, water pump is bad again. Was told by firestone the parts are under warranty but not labor. Let them fix it again for almost 2000 dollars. Almost a year later car starts overheating, oil light blinking. I take it to the dealer. They say that the parts were installed incorrectly now I have leaking around my water pump and timing chain. Apparently this is 4000 to fix through the dealer which still would have saved me money based on the 5000 or so I paid them to do it incorrectly TWICE. I'm starting to think every business in grandview is trash.
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April 2023 by Tonya Daniels
Beware, This place is a horrible rip off. I was charged almost $1500 for water outtake valve replacement. The work was not done. Took my vehicle to the dealership a week later, where they confirmed. I had the same problem. The mgr at Firestone became combative when I called him out on it, then proceeded to tell me I had a engine problem & needed a new engine.
