-
February 2024 by Selah Snowden
Huge shout out to Ifoema and her awesome customer service, I really appreciate her going above and beyond to get my medication filled.
-
January 2024 by Matt
Never has my medicine in stock and currently been waiting an hour just to get my medicine and week later. Horrible experience
-
January 2024 by Jasmine Washington
Never open when they should be
-
January 2024 by Samantha Poynter-Blundell
My first time using this CVS and I was very pleased with how they treated me. I'm happy this is my new CVS. Thank you ladies in the pharmacy!
-
January 2024 by Clara
This place doesn’t respect their own posted hours. They decided to close at 8 instead of 9 even tho there were still workers there. Wouldn’t let me in for one thing I cannot believe their inconsideration to their customers, many of whom are sick and rely on CVS for meds.
-
January 2024 by R H
CVS is well lit and the associates will help you find what you're looking for. I always have a wonderful time shopping at CVS.
-
December 2023 by Isabelle Nash
The worst Pharmacy. I thought I’d give them another try after the last time I tried to pick up my prescription here. The last time i had a horrible experience. This time was no different.It is 6 hours after my prescription was sent by my doctor and they still have not filled it. I called and asked about it and the lady told me in 30 minutes it would be ready. So I went to pick it up after waiting 30 minutes. The girl at the desk said “No, It will be 30 more minutes.” I seriously just want my medicine before they close tonight…Never again CVS.
-
November 2023 by Lonnie McDonald
CVS is facility is very dirty. The pharmacy is constantly under staffed causing stress and occasional negative experiences. When I left the line to the pharmacy pick up inside had 8 people. Today’s interaction was very pleasant even though my wait was 11 minutes to reach the counter.
-
November 2023 by Jeremy Sterling
pharmacy won't fill your prescription if they randomly just decide it's too expensive for you. no communication, no warning. they just wont fill it.
-
November 2023 by jeff marks
Scheduled a vaccine appointment 2 weeks in advance. When I arrived they told me they couldn't give it to me and told me to go somewhere else.
-
October 2023 by Jose Saravia
Never have the medicine on time. Have to wait one hour. And then they said they didn’t have it
-
September 2023 by Mclovin Love
Blood smeared on prescription box, no drive through, understaffed, no auto refills, long wait times
-
September 2023 by Jojo Layla
Sitting here at pharmacy and these girls are amazing the girl up front sweet too!They really working they a off in that pharmacy tho ♥️♥️
-
July 2023 by Shannon White
I have been a customer of the CVS Pharmacy in Grandview, MO for over 30 years. I have always experienced great customer service... until this morning 7/25/2023 at around 9:00am. I went in for a passport photo. 2 employees were at the register. I was greeted. The employee who greeted me said she could help me with the photo, but then went to answer the phone. I spoke with the other employee who said that she was not scheduled to start work until 12:00pm. The employee on the phone was laughing which indicated to me that she might be on a personal call. I asked the other employee standing there if there was a Manager who could help as now there were 2 customers waiting in line. She said that the employee on the phone was the Manager (Leslie).We waited. Leslie continued to laugh & chat.The other employee (Jessica) apologized for our wait and walked away. Finally, Leslie gets off the phone and I stated how rude I thought it was for her to keep customers waiting while she chatted on the phone. She said she was talking with her Store Manager & that she gives the same quality of customer service to everyone. I would like to believe that if the store manager knew there were customers waiting that she would have asked Leslie to help customers first. I purchased the photo but left feeling very frustrated.I ended up going back to the store and returning the photo as I did not want to spend my money in a place where I received such treatment. There were still no apologizes from Leslie. She expressed her frustrations over being short staffed and having "alot going on". She said that I could just sign and go for the return, promptly signing my name for me instead to expedite my departure. Wow.I went to Walgreens instead and got excellent customer service. It really does matter. Do better CVS.
-
July 2023 by Andrew Hood
The last two days I have tried to pick up my prescriptions with no luck. Both days I spent more than 45 mins waiting in line but can't wait longer so I left.A bright spot is the African American gentleman that works in pharmacy. I ALWAYS see him working the drive through and the in store line. Yesterday the pharmacist was on the phone the whole time, didn't even look up and the other worker was on phone the whole time. The day before the pharmacist same story, the other employee was just standing at the drop off area and never looked or helped the in store... Give that gentleman a raise! He is the only one working.
