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February 2025 by Courtney Ortbals
Wonderful, extremely kind, and helpful employees
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February 2025 by Marissa Scott
Let’s talk about a joke. They illegally cleaned out my car, who knows what they stole, they were not even suppose to touch my car until the 14th but took my car to an auction in the 11th. Mind you I paid for my car so now I get to go through the bag the put my stuff in and find out what they stole. Oh and if you are gonna want someone to do a half ass job HIRE them! They didn’t even completely clean it out. So who knows what is missing. Even the auction company hates working with them and said they do illegal stuff!
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January 2025 by Jairo Muraya
They are thieves who tow your car and steal the money that is inside.
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December 2024 by Kellie Garrett
Been calling for 2 days and although the the supposed to be open until 3 nobody picks up and the voicemail says after hours. My car is with them along with my personal items inside thank god they can't get into my car because I hear they steal and thankfully my lawyer says any item missing is money I no longer owe . So that's fine too
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December 2024 by Shannon
Wish I could give them zero stars.. They tried to charge me $25 one day to get my property. Needed the key to get it out. The next day they told me they already cleared it out and need an ID to retrieve it, but know it was inside the car.. called the police on it after they cussed me and my husband out begging them to just let me get the cards out.. Everyday I called they changed the policy. Basically stole my car and are scammers. It’s a shame they are able to stay in business.
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December 2024 by Shalia Heywood
I would give them o stars if it was an option. They were very rude and inconsiderate. Way to make a bad situation worse. Worst customer service ever!!! Would not recommend to anyone!
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October 2024 by DeceivedPants28
Horrible service. I understand it's not the most friendly business but they made it difficult to set up an appointment, were not AT ALL friendly, and when we finally were able to get our things out of the car there were multiple items missing including cash. Preying on people who are already in a bad situation is horrible. How do you sleep
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October 2024 by Whitnee Bush
Car was repo cause Westlake didn't want to wait until I got paid. Took truck Wednesday night paid Thursday morning went to get truck back on Thursday when I got truck back my Michael Kors wallet was gone. $400, bank card, ID, SS Cards mines and my kids. The chick act like she don't know what I was talking about. They cleaned out the middle console gave me my paperwork that was in there but didn't see my wallet. Good thing I cancelled my bank card because later that day the fraud department called and said somebody was trying to use that card at a gas station in Grandview. My truck went from in front of my house to that company so where did my wallet go and my cash
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September 2024 by Jesse Purtle
Very unprofessional, does not answer the phone, was 30 minutes late to the appointment to pick up my vehicle. Charged me $200 my vehicle was there less than 24 hours. It hurts my opinion of my financial institution that they do business with such a company.
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September 2024 by Dallas Benjamin
Update your address so people don’t waste time driving to your old location and let people know you only take cash when they schedule appointments
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July 2024 by Teri Campbell
These people were AWESOME. They seem to understand the hardships that people encounter. They're just trying to do their job.
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July 2024 by Anthony Chavez
Absolutely garbage. Never ever use them for anything.
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June 2024 by Michael Nielson
I understand that no one wants to deal with these situations. But I have never had a worse customer service than them. They hung up mid question and it's not like I was heated, I wasn't cussing, just asking questions.
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March 2024 by Jamie Barker
This company whose websites states they are “professionals” repossessed our car on 2/6/24 First of all I’m not sure why the tow truck driver found it necessary to drag the vehicle so hard it left tire marks all down our driveway given the key was in the ignition. Then after being directed to them by the company who contracted them the lady who answered the phone decided to give me the run around claiming the car wasn’t there. After confirming it was my husband went to retrieve our personal items from the vehicle. He inadvertently left one of my business debit cards that was under the drivers seat wedged between it and the console. A week later while the car was still in their possession someone took it upon themselves to riffle through the car and after finding my debit card decided to take it on joy ride throughout the night until they exhausted all the funds on it. I would hardly call this acting in a professional manner and suggest maybe training your staff that stealing someone debit card and posing as that person to use the card is in fact against the law.
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March 2024 by Hason Cornley
Extremely hard to find even with A GPS...
And the receptionist behind the glass is a 400 pound rudd Hog... !!!!
