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December 2023 by Monster S.
This place gets progressively worse every day. I don't know why I keep coming here. I quite frankly hate the store and the attitude from the employees. Here and there you meet new employees who are upbeat but that quickly fades as they realize Walmart is a terrible place and between customers acting like jerks and employees not listening. It's honestly just a failure that will eventually be brought to the ground. I reviewed it before but at this very moment. I am adding a new one. While I despise this store, it usually has the best price but even that is becoming false. I can find most toys on Temu if i want to wait an absurd amount of time for it to arrive. I can go to several stores rather than one and save. But in the end, I end up coming to Walmart with the hopes that I don't have to go somewhere else because they are out of stock of certain things. Example, we get Spanish Garden taco sauce. You are lucky if you find it. The seasoning is no longer sold there or they simply have moved it to another area. I am unsure. But after years I simply run in and grab what I need, use self check out because I hate people and if someone tries to stop me at the door. Only show my receipt if I have an item they have a reason to ask to see it for. Walmart is not a 5 star shopping center. It's a -2 star show that exists purely for convenience. Between customers cluttering up the aisles talking to each other, workers pushing carts around and blocking your way or pallets of crap blocking the aisles or items you need as well. It's really not worth the time. And I still am asking myself WHY I shop here still. I don't know anymore. I've given up on trying to understand myself or this store. Anyway, good luck finding what you need because most of it isn't in stock and a lot of things are damaged because the employees throw it. Might also be worth mentioning that I was walking down the blanket aisle and an employee threw a pillow over the top of the shelf's and hit me with it. Also knocking over several things. Instead of checking, he hid around the corner until I left the aisle.
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September 2023 by Samantha S.
Beware! Placed an online order at 10 am for 9 pm pick up. Order not ready and items not available. When you arrive and call the number people barely speak English. What a company from hell. Buy elsewhere.
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September 2023 by Sean P.
I asked him to rotation on my tires I watched from a far they did not rotate my tires. They just put it up on the lift and then put it back down. I also got my oil changed and it was low when I checked it a week later these guys are scam artist don't take your car here.
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February 2023 by Heather H.
It's your average Walmart. Nothing fabulous but nothing horrible. The associates that we spoke to were very kind.
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October 2021 by Lisa M.
Zero stars!! They never answer there phones. I tried all the departments and no one answered. I just called corporate because this is not the first time this has happened. An employee in that store could've answered the phone. I called the liberty walmart and they answered on the first and only call I made to them. Gladstone walmart needs to get there act together.
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May 2021 by Edward W.
the shittiest service i've ever received. i am normally the type to be very patient, and understanding to customer service associates, but these sad examples of customer service deserve this. i was cut off in mid speech by both employees followed with the rudest look and tone from the both of them. all i asked was to do an exchange or refund the item, and they could've simply explained that they closed the system for that. this is the very first negative review i have ever written, and i feel this is well deserved. two overweight old farts that hate their life, and then project it onto another person should not be "customer service associates".
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February 2021 by ZO H.
This is for the auto center. Firstly the women that run the front desk are GREAT (especially Kaela). But I bought four new tires for my conversion van. After they brought the van into the bay it took them an hour to tell me they don't have the equipment to lift my van. For fun I went to another Walmart and they did it with no problem and laughed "they can lift it they just didn't want to. That store is notoriously lazy". Also so many people came in to change their and they would say yea to some people and no to others but the bays were empty and workers just standing around.
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September 2020 by Dennis P.
I looked online to buy a couple of TVs at the Gladstone Walmart. I found what I wanted there and instead of arranging a pickup time I went to the store personally. I didn't see any on the shelf. I asked an employee what I wanted. I was told that I can just get them from the shelf. I informed them that there wasn't any on the shelf and asked them to go in back to get them for me. I was informed that if the product is not on the shelf they more than likely don't have any available. The Internet informed me that they were available at the Gladstone Walmart. I was informed that more than likely they have been stolen from the store an that is why there is none available. I replied that I thought that security checked better what was going out the front door. The response was, "well some one walked out with a 72 inch screen TV the other day." If Walmart cannot control items leaving the store and hire enough security for their inventory they just as well close the store. It's pretty pathetic it's easier to steal a TV at the Gladstone Walmart than it is to purchase one with money! I went over to the Liberty Walmart and got what I wanted. I asked the clerk where I pay at and was informed any register in the store. Gladstone don't let you leave the TV area without paying for them there. C'mon Gladstone Walmart get it together!
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June 2020 by Elizabeth P.
I have just waited more than an hour for a grocery pickup order. I won't be doing this again!
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September 2019 by Jonathan P.
Worst Experience ever. My wife has been sitting at the store waiting for the grocery delivery for an hour and 30 minutes as we speak they keep telling her they are getting her soon and have passed her several times with people that have only been here 5-10 minutes. We have tried calling in the store and keep getting disconnected at one point I was on hold for over 25 minutes and no one answered the phone. We only ordered the grocery pickup because we had a lot of errands to run tonight and she still has places she has to go and she has our 4 month old with her. They continue to walk past us with other people's groceries as I write this review. I cannot go in and complain because I have a broken foot and am stuck in a wheelchair right now so it is too much hassle. They have offered no apology or explanation. I am beyond disappointed and am going to call tomorrow to talk to the store manager.
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April 2019 by Matt N.
This Walmart is wrong than most Walmart. You have employees who treat everyone as a suspected shoplifter because you are buying items they can't afford and while they are busy watching you, shoplifters brazenly walk out knowing employees can't do them nothing. One manager resigned and I don't blame him, now all they have is manager Chris who canceled a veterans order 2 days after it was awaiting pickup claiming a "pricing error". Walmart fixed this by immediately shipping the order for free to the Veteran Charity that Chris stole from. You have a guy with bushy side burns who will watch you check out and act like he's security or something then grab your receipt saying "I need to check that".... then you're asked for the receipt at the door again! This almost lead to Side Burns getting a work related injury due to invading personal space and having people look at me like I was doing something wrong. The bearded guy in electronics steals by letting his friends buy clearance items and telling you they don't have any, even when you are looking at the item behind him while being so overly fake, acting like he's polite. The old lady in automotive with white hair said they don't have tires based on the price, even though quantity showed 8 in store available and the store just done their inventory. I had to drive 45 mins to a good Walmart to buy the tires for the same price, which amazingly they showed 8 and had 8. On a positive note- Mr John the nighttime door greater is about the best Walmart employee ever and should be employee of the year, maybe even CEO of VP OF Customer Relations. Send that guy on a vacation or something because he's the only reason many people choose to shop here at night!
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December 2018 by Ben L.
Do not come to this store at night!!!! Only one register open! The line is 10 people long and not moving!!! No employees here at night!!! I would not recommend this location!!!!
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September 2018 by Madison V.
Called at 520 on my way there from work asking how long of a wait it would be for an crew pit oil change. Guy said get you right in and right out. Wham bam thank you ma'am. PERF. Be there in 5 minutes. Got there, told him car info. Employee said it would be 45-1h, IF. NOT. LESS. Ugh. That's not in and out but whatever, I'll walk the store while I wait. After an hour I went back and car had JUST been pulled into bay. Sat for 10 minutes. I'm sure I looked impatient cause employer asked if I want to know how much longer. YES. PLEASE. THANK YOU. Come back to waiting area and spits out- at least another 25 minutes ma'am. I would of had my husband do it and sipped wine while I enjoyed the view. BUT NOPE. If you need me, I'm STILL at Walmart waiting on a 20 minute oil change.
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September 2018 by Carla S.
Josh was fast and furious at the checkout counter. Fast and accurate in his work, and furiously chomping his gum. I was about to make a snarky remark to him about it, then I realized that Josh had already finished the two massive line-sucking shoppers in front of me, had tallied mine, and was waiting for ME to finish the transaction. If Wal-mart hired more spit-fires like THIS young man, it would have more 5-star ratings. This kid is getting it DONE!
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April 2018 by Thomas M.
Too bad they cannot be rated negatively. On the 7th of April, 2018, while using the self check-out, the employee in that area decided he would watch me ring up 39 items to make sure I was not stealing. It was not like I could not tell what he was going to do as soon as I entered the self check-out area, as I have decades of experience in the resource and asset protecting field. It was insulting and degrading, will be letting my Veteran friends know not to go to that location, there are two others in close proximity for the things that only walmart carries. Talked to the 'store manager' who said she was going to talk to the employee in question but would not give me a call back to let me know anything, lame excuse. Told her to pull the video so she could see what he did.
