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December 2023 by Ibrahim Sharif
Told we were sketchy because we had to get a new card since I lost mine moving forgot wallet theb got lied to and told they was closing st 3:30
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November 2023 by T
I reserved a trailer there and thanks to my GPS I didn't arrive until a minute before close. The lady working opened back up and took care of me staying 15 min after close. The trailer was in good shape also. Great customer service! Thank you!
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September 2023 by Paloma Silva
Had a reservation for a truck, checked in early per text message sent at 8:30 AM the day before. Got there today to pick up and was told I was contacted about my pick up location being changed when I was not. Instead they ‘attempted’ to call me but the line was busy but the phone number provided was a mobile number; they don’t go busy. Then apparently they texted me the change, at the same time I got the confirmation text. The person checking me in then sent me a text with the change and it went through immediately.
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September 2023 by Eric Bartlett
Should have read reviews before renting here. Gave me a truck with defective AC (when it was extremely hot), windshield wipers that needed replaced and the power outlet didn’t work to keep phones charged. Owner never reached out to offer anything to make up for it. Very disappointed in this experience at this location.
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September 2023 by ANTIDOTE Bando
Good service, great location maintenance. Quality guaranteed
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July 2023 by Kirstyn Haase
Uhaul is awful! I had an issue with my reservation that was their fault because they added two when it was only supposed to be one truck. So they say they fixed it, then I go to check and they cancelled both. Call back and they have the regional manager call back and his response “You have no reservation, so I don’t know what you want me to do about it.” Thanks Uhaul.Also I should mention, I ended up going to the Uhaul place in Liberty to figure it out. Come to find out I actually had 3 reservations because they kept adding reservations. So not only was he rude but also lied about me having a reservation. Never using this place again.
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May 2023 by George Gates
Have rented here before and was very happy. Always dealt with the lady. Tried to reserve a truck today and the snotty kid behind the counter was like well I can get it for you on the day before you need it or the day after but not the day of because it is already reserved. Did not offer that he only had 2 trucks to rent. I had to get that out of him at the end of the conversation. Told him that he was missing out on some revenue but it did not matter to him. Did not offer an alternative to what I requested. Did not apologize for not being able to rent to me. I went to Liberty. Even though I live in Gladstone and always try to support local business, they have soured me and I will think twice about renting here again.
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February 2023 by Yvonne Nuffer
Not much you can do when some other renter is late returning their vehicle and you are sitting g on your hands when you need to be moving. But the management wasn’t exactly understanding or eager to help out either. Ultimately they did the right thing and threw us a bone that didn’t cost them anything, but it was way more stressful and aggravating for both them and us than It needed to be. Props to the young guys working the desk. They had zero control over what was going on, but conducted themselves well.
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February 2023 by Amanda Hutchinson
Gave me a truck thatd been breaking down frequently, I thought for sure they were going to pin extra charges for something related to that like the last time i moved but they didnt. All went well.
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January 2023 by Austin Kaminky
I got overcharged for my truck and trailer and they added on a charge for furniture pads when I never requested or received any pads. The young guy did not seem to know what he was doing and clearly just charged me whatever he wanted. I waited a week just to make sure everything cleared my bank. I spent almost 2 hours on the phone with customer service to get my refunds. If you have to rent from this location, do not leave without reviewing the most updated bill.
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September 2022 by C HAGER
Was told that a 3/4 ton Dodge Durango wasn't heavy enough when it's a 6400 lb rating could not tow a car trailer when they said that several times before and let us do it anyway when we explained it to them how heavy the Durango was no go this time was treated rudely
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September 2022 by Charmaine O'Kennedy
Quick & easy truck and dolly hire online.Kept us updated from booking until fetching the vehicle.Very friendly and efficient assistance at U-haul outlet!
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July 2022 by Philip Sortland
A great family run U-Haul franchise. Everyone there is friendly and helpful! We were late with our return by an hour and they waved our extra day fees even though we were ok with paying it. Please support this franchise as finding owners with integrity is hard!
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June 2022 by Taylor Cain
The lady in the office was helpful. There were some delays but she communicated those. Moving is taxing. There are always hiccups. This location made that a little less stressful. Uhaul overall could have directed me to a location where I could pick up a truck and trailer. That didn’t happen but it wasn’t this locations fault. She deserves to manage a staff of her own. I think this location would see better ratings and business. She went above and beyond. She was friendly. I hate that I didn’t catch her name to include that here. I made it to AR with all our stuff as I’m moving my family to a better job.
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May 2022 by Erich Henson
After self checking in, the attendant made me re-hitch the trailer and bring it around back. Then she refused to sign off on my return document.
