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September 2024 by Samuel Bang
Takes a reservation with no cars on the lot. Calls 20 minutes before the reservation to tell us there’s no car for my parents who travelled 2 hours in. Not even a “sorry” for the inconvenience. If you’re working a job that requires customer service the least you can do is say sorry when you can’t do the job promised.
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September 2024 by Valla High
They don't have minivans and they will wait to call you about that till the day u leave for your trip. I would recommend going elsewhere.
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August 2024 by Kathy Litke
Every time I call they hang up on me
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August 2024 by Chadwick Baker
I received the BEST customer service from Lexi, the manager at the Gladstone location. She went above and beyond to ensure I left satisfied with a nice, clean ride! We need more Lexi's in this world!?
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August 2024 by Dé Soares
I rented a car through the app and received a confirmation number. When I arrived at the Hertz, they said there was no car available for me, I received a call confirming my details 1 hour before I paid for an Uber to get there
, and they simply told me they had no cars available! Worst store ever! I rented from Enterprise on the same day.
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June 2024 by Michael Reuter
I reserved a car at this location in January 2024 but received a call less than two hours before I was supposed to pick it up that none were available. They said since I prepaid I would need to contact whoever I paid to get my money back. The thing is I made the reservation through Hertz. I had to find a 1-800 number to call and take extra time explaining what happened to get a refund, and I didn’t have a car to drive. Not sure how they are still in business.
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May 2024 by Eric Javorsky
Rude employee. Unwilling to help or assist with my issues. Refused to even leave the office to speak with me. My company will not be using this location anymore.
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March 2024 by Robby Heins
Mediocre service, and forced to wait lengthy times. Also received mail stating I still had the car despite returning the rental on time.
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March 2024 by shaik sohail
Upon receiving the car from Hertz Gladstone, I experienced a tire issue. When I reached out to Hertz about the problem, they directed me to contact roadside assistance. Later, when my tire completely deflated and I notified them, they informed me that I would bear the cost. I wouldn't recommend this location to anyone; moreover, the lady on the call exhibited rudeness and consistently ended the conversation whenever the matter was discussed.
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February 2024 by pius jrn
I’m begging you to not go to this place. Listen to the reviews. I set an appointment, got there and they said they had no reservation, and no midsized sedan. They required I pay extra for rubbish SUV’s they had. No apologies, nothing. Horrible customer service. So I switched me reservation and walked right next door to Enterprise and got a sweet Dodge Charger for the with no hassle, same price.
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February 2024 by Melissa Good
The customer service that I received from this location was top notch Kenny King was very helpful in a distressing time of need. He answered all my questions, put me on a call when something becomes available because I was in a serious bind and in need of car. He did his best to make the already stressful situation easier and stress free. I recommend seeing him if you need a rental in the future.
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January 2024 by Mohannad Abuomar
Terrible service. I rented a car and told them I will be late for an hour or two, the manager told me you have only 10 minutes to pick it up or lose it. I went immediately and picked it up. After 3 days of traveling, I had flat tires and found the other tires had 2/10 so they recommended all tires needed to be replaced and felt unsafe to drive it. The bling spot and brake lights were not working. It needed a service too. Please don’t go to that location. Very unsafe car. Of course I had to pay for the tires.
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December 2023 by David Roberts
Taisha was awesome. Kenny works hard for you.
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December 2023 by Anjelica A
I almost completely avoided this location because of the reviews. I reserved a car using the TMobile Tuesday app because of the discounts. I 100% expected them to not have the car I reserved when I got there. Instead, I got a way better rental than I anticipated and it was super simple. I have had experiences in the past in which I reserved a car and they didn't have it when I got there, but not this time. This was a great experience and I'd reserve from this location again.
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December 2023 by Jasmyn Wells
Don’t come here! Horrible place, not very nice people and really rude. They pocketed my money and said they didn’t have a car for me when I prepaid for it online.
