-
August 2024 by Missy McGaw
Drop off was super convenient and fast. My Advisor was friendly and helpful. Checkout was quick and easy. Very good experience!
-
August 2024 by Ernesto Negron
If i could give them 10 stars I would. I was treated at Gladstone Dodge Chrysler Jeep Ram like I owned the place. From the convenient vehicle drop off to checkout, clear communication, honest prices, transparent, and constant updates on the status of my vehicle. My other car is a Mercedes and I have never received this level of attention, courtesy, and excellent customer service! Johnny Kauer, my service advisor, was fantastic!
I highly recommend this place!
-
August 2024 by Favian Castillo
Awesome service
-
August 2024 by Brandon Siegfried
Usually, this is always a 5 star service. However, both of my front tires are reading low immediately after driving away from the dealership. I mean, makes no sense.
-
August 2024 by Mediocre Modeler
They are always happy to see me and my car is always out front ready to be picked up.
-
August 2024 by Dax Allio
Super friendly staff! Sales person was amazing and made everything super smooth
-
August 2024 by Brian Randall
Called in a Saturday and talked to a TC and went to look at a C7 Corvette and when we got there he was helping another customer so turned us over to Elijah and it wasn't exactly what we were looking for but GREAT EXPERIENCE.
Both exceptional guys and great assets to you dealership.
Appreciate being able to not be pressured and being able to make a decision we are satisfied with.
Will look them up in the future.
-
August 2024 by Deena Richardson
If I could use negative stars I would. I’ve been a longtime customer of the dealership service department, but my most recent visit will be my last visit.
I own the 2023 Jeep Grand Cherokee L (fully loaded) and have experienced an issue with the rattling from the front passenger door speaker. This is the 19-speaker McIntosh MX950 system. They kept my car overnight advised they were able to recreate the issue. I was informed, via the tech’s notes, the issue is from having the level of volume too high and the base is making plastics vibrate. Because there is no issue with the speaker there is nothing that can be done to resolve the issue.
The volume level is the furthest from the truth and I’m not able to speak with the tech to discuss how he arrived at this final assessment. I’m also trying to gain clarity on why the Tech took my car on an 18- mile “test drive”. I took a picture of my mileage at the time of drop off. When asked why the mileage in was the same as the mileage out on the paperwork even though 18 miles were put on my vehicle, I was told “this is how we are told to do it”. They ultimately gave me a revised invoice with the corrected mileage but no one could answer why so many miles were added. None of this flies with me, so I’m done with this business!
-
August 2024 by Jessica Howery
Came to get a new car since mine was not working well. My salesman was Samy Cosio. Was very professional and gave me a great deal!
-
August 2024 by Daniel Bahati
I loved the way I was welcomed and my service was done on time
-
August 2024 by Margaret Kobet
Joe was Professional and kept me informed during repairs. Went out of his way to see to my comfort
-
August 2024 by LaVerne Sanders
Great experience. Work was completed as requested.
-
August 2024 by Kathy DeFraties
I am impressed I. How nice the people are however they have had my Jeep Gladiator for 2.5 month. It was taken to them on June 14, 2024 and they still have it. It has been a cluster since it was towed there. I am hoping after calling to over all manager that I will have it back this week. I will not hold my breath because the outcome probably would be bad for me if I did. This has by far been the worse experience with them. I bought it in January and it has been in the shop 4 times and this last time has been in for almost 3 months with me still making all my car payments. So angry. Contemplating contacting an attorney.
-
August 2024 by James Campbell Jr
FAST FRIENDLY SERVICE
-
August 2024 by Brian Leslie
Vehicle was returned when they said it would.
