-
July 2023 by Angie Pike
Horrible customer service. We switched to another State Farm agent,
-
May 2023 by Jason Pike
Been with State Farm for 30 YEARS, ZERO CLAIMS!!!! Filed my first claim over a MONTH AGO due to hail/storm damage to our roof. Have not heard a single word from this office! No emails, no phone calls, nobody has come to our house to personally access the damage (like agents used to in the old days) etc etc. NOBODY from this office has contacted us in any way shape or form. They DO NOT CARE about the customers who contribute towards their paychecks! You should be ashamed of yourselves! You reply to positive comments in your reviews but you don’t reply to the negative ones…….actions speak louder than words!UPDATE: Replying to State Farm’s comment……..I am well aware that State Farm agents DO NOT come out and assess the damage, that’s the adjusters job, but, back in the day, the agent would come to the property and personally discuss damages with their client, you know, back when agents would get personally involved in any and every issue their client may have……but those days are clearly over, sadly! Also, I DID NOT harass or personally attack anyone, I merely spoke the truth, and sometimes, the truth hurts! And you’re telling me that if have any questions that I should give you a call? WOW……shouldn’t YOU or someone from your office called ME over a month ago when I filed my claim?!!!Again, in the old days, when insurance agents personally cared about their clients, they would go above and beyond for them……..you can’t even pickup a phone and make a call. Again, actions speak louder than words! Joe Dark, my agent in St. Joseph for nearly 30yrs, before he passed away, always checked on us periodically throughout the year every year and sometimes even coming by our house, just to say “hey”. That was back when they cared. Again, NOBODY from your office has contacted me since we filed our claim……NOBODY!
-
May 2023 by Sam Begulia
had some maria chick text me disrespectfully after my policy was cancelled. apparently they don't want to treat you as a person if u can't afford them. what a joke
-
April 2023 by Janet Buckman
Don Kersten and his team are the best of the best! We have been with him and his team for as long as I can remember, and I am VERY THANKFUL for all of the quality advice he has given me and my family over the years. Need a good team you can trust? Don Kersten - State Farm Insurance Agent!
-
March 2023 by Cheryl Spencer
Don Kersten has been my agent for over 20 years, long enough that my adult children have also followed suit. I have referred my friends, family and anyone else who needs an agent to him. We have suffered through car accidents and home issues. My experiences with Don have been met with sincere compassion and a swiftness to help resolve the issues. Don has proven to me over and over that he loves his job but more importantly loves people and will do whatever is in his power to help.I highly recommend him!
-
March 2023 by daren whitlock
Very friendly and helpful
-
September 2022 by Marty Morehouse
Good honest fast search
-
June 2022 by Beverly Davis
The lady I talked to was very kind and considerate very helpful took care of my internet so now I have a lower price internet I can deal with you guys forever I love you thank you for your help and I got my Bluetooth hooked up in the car for my safe driving
-
September 2021 by Gary S.
Marissa was extremely knowledgeable and helpful. I went with them on my auto insurance and will likely switch my renters insurance to them. Much more helpful than other insurers.
-
August 2020 by Jaimee Wheat
Great agent.
-
December 2019 by Ellen Bardy
Because I can't give a "0"! They are only out for your money and their bottom line. Use a different agent! Use a different Company! The only person who did a good job there left, so now you are at the mercy of the remaining staff. Messed up my bill 4+ months in a row and took at least $800 extra than what I should have paid. Did I get a refund or a correction check? NO! Did they offer? NO! Horrible experience.
-
December 2019 by Dachi Girl
The lady who always deals with my car info, Marisa Griffin, is always so friendly and so helpful. She's always walks things through for me so I can easily understand. Just really good at customer service amd her job.
-
December 2019 by C B
After being a customer for over 7 years, insuring multiple cars, motorcycles, campers, houses, having them all nicely bundled...all of a sudden, out of nowhere they stopped returning phone calls, stopped acknowledging us, sent my wife and I cancellation letters, over some mis-information they had in their files over a claim. They then proceeded to report that false information to Lexis Nexis, not once, but a second time after I disputed Lexis files. Finally had to get the Dept. of Insurance involved, then corporate managers began calling instantly, suddenly wanting to help me and talk to me....pssssh, not to mention they charged me $1200 year for motorcycle insurance based off the false info, when Progressive offered me the same coverages for $200 yr after the false info was removed from Lexis Nexis/CLUE database. I am shopping quotes now for my home, so I can end all policies with State Farm and put this time-wrenching nightmare behind me.Heads up Don Kersten: Nichole was a great asset. Everyone pales in comparison to her. The day she left is when my problems coalesced.--Corey Blair...loyal customer of 7 years, thrown to the wolves
-
December 2019 by Frank Galvan
Weird hours. Hard to catch in office. Will not be going back again.
-
December 2019 by PATTY GUYLES
Must have hit a button by mistake.State Farm and Don have taken care of us close to 30 years.
