O'Reilly Auto Parts in Gainesville, Missouri, is located at 60 1st Street. The store carries a wide selection of parts, tools, and accessories. It offers many store services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location also resurfaces brake rotors and drums and builds new hydraulic hoses. Customers can use the free Loaner Tool program with a refundable deposit. Reviews highlight that customer service is a strong point. One customer notes the staff has always provided really decent service, making it their personal choice for automotive needs for a very long time. While service can sometimes feel rushed as stores get busier, the Gainesville location made a powerful positive impression. A customer in distress received exceptional help, including a free loan of a code reader, assistance with hookup and interpretation, and dedicated help finding the correct part. The employee’s willingness to pitch in, excellent use of training, and kind demeanor turned a difficult day around, prompting an extensive, freely given thank you. Another reviewer, a mechanic, states the people there really try and are good people, even if guidance is sometimes needed. While some note prices can be higher than other chains, the people working at this store make it a great option. The overall sentiment is one of appreciation for a helpful team that provides confidence and essential services to the community.
