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April 2024 by Alex S.
Just trust me. Horrible service all around. People are wearing ski masks in the store. The manager was supposed to give me a call about an issue I had because she was taking forever dealing with someone else. She never called. Will probably go with one of the other department stores or shop online now.
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March 2024 by Pretty Black
I give them a one star because of they shipping you pay all this money for them to use usps so tacky when you spend over a thousand dollars on something it shouldn’t take 2 weeks to come
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February 2024 by Yvette A.
Tracy attended to me at the fragrance section and she was such a delight! had an extensive experience with the frangrance selections!
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February 2024 by jux ebz
Placed in order in store. Paid for expedited shipping. 11 days later I still haven’t received my order and have been getting the run around and no returned called from Anita regarding retrieving my order or a refund! This is insane!
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February 2024 by MJG
Ridiculous the store doesn’t open until noon
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February 2024 by Antoinette Jones
Great selection!
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February 2024 by Nadya UkrUS
whats up with your business hours? January 6, 2024 4.36pm store was closed..Same thing happened couple of weeks ago. At least change your hours online so people know.
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January 2024 by Laura A.
I was just in the St.Louis MO store having to return 3 Mother of the Bride gowns I ordered on-line. The service was outstanding and personable. I was nervous because I had read some not so glowing reviews, but I had the best experience. Makes me want to go back and shop there more. Well done Saks-St. Louis.
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January 2024 by Annie Lehrer
Heaven on earth
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January 2024 by Pamela Jackson
Got myself a nice dress ? for the summer and it looks great on me
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December 2023 by Allan Cantada
Was there last Saturday 12/09. No one was at the men’s department upstairs to help us with sizes, or find merchandise, the sale rack was disorganized and no one was offering any assistance even when my friend and I was clearly shopping around the department for 15-20 mins.It felt like I was at a macys. Looking for merchandise on our own, self service, the dressing rooms were locked and no one was around to ask for assistance,So we were trying on stuff on the sales floor with no privacy.THIS IS SAKS!!! Not the Macy’s Last Act clearance department.My friend and I felt like riff raff here. The staff was also riff raff with no sense of luxury shopping experience. Please have your men’s department employees review your customer service handbook all over again. And after that, have them REVIEW IT - AGAIN!!!Their training must have taken place at ROSS Chippewa Boulevard, and not at Saks 5th Avenue. Yeah, not good.
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December 2023 by Noelle Grace
2 stars because it’s a beautiful store with some nice inventory. And a solid 2 stars for customer service. The employees at register are acceptably courteous. However, there are minimal to no staff on the floor and the fitting room attendant not friendly or helpful. Seems very understaffed and the majority of the minimal staff seem snooty and not customer oriented. They should take some lessons from the incredible and competent staffs at vineyard vines, lululemon and evereve.
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November 2023 by Karen Hall
Saks is main stop at Plaza Frontenac. The specialty shop is a main pillar in the mall. Friendly professional personnel.
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November 2023 by Mark's Journey
Mah. Everything there can be had at a discount store for a fraction of the price. Also the so called art pieces are way overpriced and they are not at all good.
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November 2023 by Chaunte' Smith
Definitely an elevated shopping experience. The jewelry department is amazing with price points for everyone!
