Saks Fifth Avenue is a high-end store located in an upscale mall, offering luxury shopping experiences. The staff is consistently professional, courteous, and attentive, making customers feel valued. Employees like JoAnn at the cosmetic and fragrance counters provide friendly, down-to-earth service without pressure, creating a welcoming atmosphere. Michael, a sales associate, is praised for his intelligence, patience, and excellent customer service, encouraging repeat visits. Lori demonstrated exceptional problem-solving skills by efficiently handling an online jacket return, ensuring a low discount was maintained and providing her contact information for further assistance. In the parfum department, Marry exemplifies great customer service through her helpfulness and friendliness. Overall, Saks Fifth Avenue provides a memorable shopping experience characterized by knowledgeable staff and outstanding customer care.
