Pottery Barn offers a positive shopping experience both in-store and online. Customers appreciate the friendly, helpful, and knowledgeable staff who take the time to assist with selecting furniture, fabrics, and accessories. Associates are patient, answer questions thoroughly, and even help with cancellations and care instructions, making the process smooth and enjoyable. Many shoppers regularly visit the store and find it easy to shop in person or pick up online orders. The store features a wide selection of quality items such as bedding, stemware, and table linens, which are considered worth their higher price point due to their quality. Customers often recommend Pottery Barn for redoing bedrooms and for entertaining needs. While some humorously note the higher prices, they acknowledge the value and sales opportunities. Overall, the store is praised for excellent service, with staff being friendly, professional, and attentive, creating a satisfying shopping environment.
Great experience both in store and over the phone. The associates were patient and helpful in helping me purchase a sofa. They even assisted me with cancelling my first order after realizing the sofa I'd ordered was the wrong size, and dedicated time to making sure I found the one I wanted.
August 2025
I love the couch we bought here. The staff was so kind and helpful with the whole process.
March 2025
What an awesome experience. Julie took a great deal of time helping us pick colors and fabrics. She answered all of our questions and treated us well. She even took the time to thoroughly explain how to care for everything and how to handle any return if something didn't work.
