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December 2023 by Sebastian G.
great service, the salesman was very helpful and went out of his way to send me a watch that I was waiting for. Excellent transaction...
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September 2023 by videsh deshmukh
Very professional and knowledgeable sales associates. It is always a great experience.
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December 2022 by watcheswithmukherjee
I am writing this review after waiting 2 years for an Omega Snoopy Speedmaster 50th anniversary edition and giving up hope.Been on the list for the longest time and finally gave up today after I got a call from the boutique manager who said the wait might be another 5 years or 7 years.In the watch world, that's a polite way to take a hike.It's funny as people who have purchase histories somehow seems to get the watch much faster and sometimes get more than one even though it's super limited.Unfortunately those not willing to play the watch game of buying something else to truly get the watch they need has no chance of getting the snoopy Speedy and it's sad that the Rolex playbook has also caught up with Omega.I am not writing this to spite the salespeople at the boutique but to let any prospective buyers know what they are in for if they want the snoopy without a purchase history.
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December 2022 by Nathan Leventhal
Me and my Fiancé stopped in today to take a look at a few watches. Ended up not looking at anything.. Multiple sales people and staff had numerous oppertunites to at the very least, welcome me into the store. Nothing. Questions? Nothing. Zero. As a retail business owner in the area, this is absolutly unacceptable! Will never return and will take my business elsewhere.
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October 2022 by M F (Cato)
Had a pin break off my wristband on my old speedmaster. From out of town and had the dealer repair the watch. They repaired and tuned the watch. Received the watch 8 weeks later and was completely satisfied with the work and service. The store manager and service was excellent. Highly recommend and again totally satisfied customer.
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October 2022 by SB SB
Always a nice experience at this boutique. Thanks to the staff and management. Picked up a wonderful timepiece and they also supplied some wonderful literature.
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October 2022 by MaryLouise P
My parents made an appointment online for 11 AM today, June 25, 2022. They arrived to the store only to find it closed. They received no message about their appointment being cancelled, much less an apology. I expected better customer service from a luxury brand honestly.
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October 2021 by Jim Hankinson
I bought an amazing watch at the Omega store. Donna was very helpful and answered all of my questions. Great customer service to go along with a great watch. Thank You.
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October 2021 by Bryan Baker
Outstanding service and exceptional products. The staff knows there product. If you want exceptional excellence then this Omega Boutiques is for you.
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October 2021 by N.P.
Never do business with them. Go to an omega dealer. If you purchase a present and a person does not like it there are no returns or if you exchange for something of lesser value you eat the difference. Do not do business with this store.
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October 2021 by Robert Wadley
great service. got the new 007 on a NATO strap. Couldn't recommend more.
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October 2021 by Robert Notgrass
I was very interested in purchasing a watch from them and indicated to the sales lady that I was ready to buy. But, when I talked to her about the price and some financing options, she became very unhelpful. She quickly became defensive and rude and i felt that I was treated poorly. The lady I was working with got all flustered and frustrated with me and I ended up leaving the store disgusted and very disappointed. It's a shame she let a sale slip right through her fingers. I would not recommend this store to others after my experience.
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October 2021 by Paul Campana
12/17/2020 I just picked up my Omega Solid Gold Constellation after having it serviced and I was extremely happy with the quality of service and treatment that I received from the Manager of the store - Donna. Donna addressed all of my issues and concerns when I brought the watch in and then had the watch serviced and now its as good as new !! It's crystal clear to me that Donna and Omega are very proud their brand which has proven 2nd to None.3 Years AgoSuperior customer service! I have visited and purchased merchandise at the Omega Boutique at Plaza Frontenac numerous times as I am a big Omega Watch Enthusiast. Hercules is very knowledgeable about his products and always super friendly. He also keeps me up to date on the latest promotions and invites me to special events at the Omega Store via email. Every time I stop by, I see a new style of an Omega watch that I consider purchasing.
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October 2021 by Scott Rysdon
As the other reviewers have said I do not recommend the Omega Boutique... at all. No returns policy on high value luxury goods, I guess Omega believes they don’t have to. Only problem for watch enthusiasts is you can’t find the selection at a dealer so you can try a very high priced watch on... IF you go... don’t buy anything! UPDATE: Although I still love the brand I was on the website just yesterday and found out you can return items there, curious I know.
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October 2020 by Perry Stubbs
The service in this Omega botique is second to none. Arielle assisted me and I recommend anyone looking for any product Omega produces to work with her. I went in to buy a measly $160 band for my watch and was treated as if I were buying a $10,000 piece. I will certainly be returning for all of my Omega needs in the future. While the store is exceptionally high end, there is a welcoming aspect that I have not always experienced in high end retail shops before. There was none of the arrogrnace that is prevalent in some of Omega's competitors' shops. Keep up the great work! You've earned a new customer.
