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July 2024 by Cole Haider
YOUNG DRIVERS! We are in our early 20’s and have trusted in taking our business here for 4 years.
A few months ago, my wife’s truck needed an inspection in order to get her tags renewed, so I brought it here for an inspection. The verdict: a ball joint needed replacement in order to pass. We hadn’t gotten around to fixing it until now, but before we did, we had it inspected once more. By now, a serious truth was uncovered as the verdict this time was entirely different. There was no mention of a ball joint going bad but instead a minor brake fluid leak, which I can confirm is true. However, the inspector brought something else up that prevented us from passing—a missing catalytic converter. A few years ago, these cats were stolen off of my wife’s truck, so we purchased straight pipes to replace them. The truck has passed multiple inspections here since then. These facts lead me to believe The Tire Crew pulls problems out of thin air in order to create business for the shop by taking advantage of young people’s ignorance. I am a meek, humble, gentleman who will always give people the benefit of the doubt. However, when I uncovered this truth today, I realized I would no longer be supporting this business until there was a change.
Over the years spent doing business here, my wife & I had multiple encounters where we felt like we’d been approached in such a condescending way. I read these great reviews about how the owner, Don, has the utmost respect for God & veterans, but I also see the way his shop is ran. This certainly does not include respect for all of their valued customers. The ones of whom they can prey upon their ignorance will receive a most sinister treatment.
In addition, I called ahead to make sure the shop was available to perform the inspection. They were ready for me, so I left my home to drive up there, having been assured that my trip would be worthwhile. After entering the office, I was told the inspector would be back after his lunch break. Shouldn’t I have been told this information at the moment I called to ask? The words I was given were along the lines of “yes, come on in.” Because of this negligence, I was required to wait almost a full hour longer than the office had led me to believe. At this point, I felt entirely disrespected, but especially after pulling into the bay where the inspection didn’t truly begin until after I had to sit there, patiently waiting for 15 minutes. The inspector finally started, but during the procedure, he cursed my wife’s truck by stating his hatred for Ford, a brand so-loved by the masses, including my sweet wife who I had in mind. My feelings aren’t hurt, but with all of these offenses in mind, this shop has lost my respect & potential future business dealings.
After pulling out of the bay, I immediately scheduled an appointment for the following hour at a different auto shop. The booking was speedy, the office was so polite & mutually respectful, and they got me in & out within 15 minutes of walking in (& I showed up early). Not to mention… I PASSED this exam with flying colors! So, I hope this review helps other young folks out there determine who to do business with when it comes auto repairs/vehicle maintenance & avoid falling into any traps. It helps to have an awareness of when you feel like you may be getting taken advantage of so something can be done about it.
To the Tire Crew, “For you will be treated as you treat others. The standard you use in judging is the standard by which you will be judged.” When I saw the man sitting in a chair with a concerned look on his face, he appeared to be deciding if & how he might be able to get away with taking advantage of me, which he started by testing my patience as he sat on the phone, looking busier in his current affairs while in my line of sight, maybe to see if I’d drive away. These are the thoughts you have allowed your valued customer to feel. Please learn to put the guest first & c
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July 2024 by Awbree Brees
Literally those can’t be real mechanics? Went yesterday $80 for throttle body sensor, said it was fixed . Got home went to leave it broke down. Took back the next day, they said for sure the transmission 4,500 for a new one . Husband got it home watched some you tube . Before would barley move , now runs perfect. What a bunch of morons. I mean who actually diagnosis that bad. Must of got there mechanics lisence, from a Cracker Jack box
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July 2024 by Mandelle Murdock
Came for propane refill, spoke with the gentleman while he filled up my tank. He ended up paying for my propane! Amazing customer service! Great atmosphere too! Again thank you for paying for my propane ❤️
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May 2024 by Anthony Jones
The owner is awesome
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May 2024 by Christopher Eades
Don is one of the most honest mechanics you'll ever find. Several more excellent mechanics including his son. I've purchased tires, he's done my brakes, he's replaced the whole rear end differential, axles, wheels, everything all in one unit, made it good as new. I will never go anywhere else.
Also, a good Christian man and runs his business that way too.
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April 2024 by Dave Wolf
Great service...Great owner
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March 2024 by Richard Husman
Great people working . Never a bad experience. Good prices. Not like Walmart. Real people talk to you
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March 2024 by Hippieman4200 (The Watcher)
Took my vehicle here 3 different times and all 3 times they screwed up on it. I would not recommend this place unless you are desperate. 1st time I had a hole in my break line that needed replaced due to how bad it was. I was told it was ready in a few minutes. I showed up to see them adding the break fluid to my car just to watch it spill out in front of me on the floor.
2nd time took my vehicle to get my water pump replaced just to drive it out of the shop and my belt came off my engine with the water pump hose coming off as well.
3rd and last time I will EVER GO HERE I needed a Catalytic converter installed on my vehicle for them to not install it Properly. I went elsewhere. How this place is even still open for business is beyond me !
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March 2024 by Brandon Pitman
Great shop great prices, Don and his crew are the guys to see for anything your car needs.
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March 2024 by Simon Orged
Not the best experience.
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March 2024 by Kristopher Lane
We came to get a Missouri State Inspection, and we're greeted warmly and worked right into the rotation.
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March 2024 by Yancey Smith
Super friendly service. Got me in and out fast.
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March 2024 by Carson Spillman
I won't take our cars our my work truck anywhere else. I've been screwed over by a local shop and my wife's been duped by another. But this God fearing shop is always great and gets you in quick. 10 stars!!
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January 2024 by Baked Cookies
Paid $160 for a alignment and when I got my car back my car was pulling to the right. I called them and told them and they said they could not make me a appointment that I would just have to leave my car there which is impossible for me because I live 45 min away. I ended up taking it to a Firestone and they gave me a print out of the alignment they did and what they fixes unlike this place. Long story short I paid for a alignment I don't believe I ever got
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January 2024 by ronald ferguson
My car was running really bad. They got my car right in. Found and fixed my problem and didn't rip me off like most shops in the area. My car is running great
