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March 2024 by Chris Mcclendon
Quick, fast, and courteous. They didn't try to rip me off with an upcharge, unlike the place on Hwy 67 at Hallsferry Rd.
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March 2024 by STL GAL
****Update**** So I filed a claim only to be a conference call with the terribly nasty and rude manager CHRISTINA and a representative from customer service. The manager proceeds to try and cover up for one of her employees error and didn’t get as much as an apology for the inconvenience. Contacting my attorney next. PS I got a quote to fix it at $400 with parts and labor so I’m not angry for something small.Got a routine oil change and now my check engine light is on. I’ve had my car 1 1/2 years and it has NEVER been on. They are totally denying any responsibility after the codes that Autozone read are directly related to the oil change. They are very unprofessional and refused to assist me with my concerns. I have filed a complaint with corporate.
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March 2024 by Nicole Wyatt
They broke the sensor off my tire when trying to put air into itCausing me to have a flat tireNever again I'll be going to this location!!!
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March 2024 by Micheal Tate
Striped oil pan drain plug patched it and didn’t tell me Carx caught it and they didn’t deny it they lied and said it’s normal wear and when confronted the manager hung up on me and there known for doing so , there mechanics are not certified either would not recommend this place
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February 2024 by Mokka Zuki
Perfect place
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February 2024 by A K
This is the second time it has happened where I have been in line and told to back up so they can move cars around in the last couple months. The lot is not big enough to keep playing these games. I’ve been coming here for three years and will certainly be driving out of my way to avoid this location.
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January 2024 by DaPlayground TV
Great service with a smile
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December 2023 by Brock S
Had to go back because my car was leaking oil after my oil change. They checked and the oil plug was loose.Tightened it.
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October 2023 by Chris Buenger
Today is Thursday, October 19, 2023. And I pulled into the drive at 8:09am and they were still closed.
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October 2023 by C.B.
I came here on Saturday 9/16 because my Low Tire Pressure sensor/notification wouldn't turn off after I spent so much time trying to fill my tires myself at a gas station. I was on a time constraint, and thought I was doing something right by going in EARLY on a Saturday morning. Apparently several other people had the same idea! lolBoth lanes were backed up and not moving quickly, so I walked up to the first associate I saw and inquired about how long it might be before I could get my tire pressure checked and tires filled. I was headed farrrrr West on 70, and had limited time to get to my destination. When she said there was going to be at least a 25 minute wait, I thought I was doomed. HOWEVER, after briefly stating what I needed, she instructed me to pull around to the front and back in, in front of the car that was currently being serviced. After less than maybe 3 minutes, the young man who wound up assisting me had me on my way and that pesky notification was gone!This may not seem like a big deal, but considering where I had to be and how crucial it was for me to be on time, THIS WAS MAJOR. They could've easily said "too bad...WAIT." THANK YOU TEAM!!! They always take care of me when I come for maintenance, and have a pleasant demeanor everytime. The whole staff is appreciated!! <3
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October 2023 by Jdenise
This location WAS my go to location but as of today I will not vist this location. The guy who serviced me was unpleasant and his customer service was horrible. He was a complete liar and rude. I've never had any issues with being offered a in store discount coupon but this one here said I had to go search for one myself. Thank God Groupon was offering a deal because he guided me to a $10 off coupon when I've been offered a $20 coupon instantly whenever I visited this location. When I go I mean everytime I see new faces! What is wrong with this location that nobody is long-term. Bring back the workers who worked there when I fort started getting my oil changed. I will not pay my money ay any location after today.
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October 2023 by Keith Reece
I always used this location for my oil changes. Went there a few months ago for service. The guy used a rod to vacuum the oil out. Afterwards, I smelled burning oil. I thought they spilled some while refilling. I believe that he punctured something always smell burning oil. They denied it.
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August 2023 by Henrietta Barlett
I brought my car in for a oil change, I kindly ask them to check my power steering fluid, they said it was full and even put that on my receipt..I kept hearing that sound so I had someone at my job check. Totally empty. Why would they lie. And I asked them twice. The lady said mabe you need new power steering pump. When in actuality they never checked it in the first place. I'm a senior. I thought checking your fluids was part of the service. I'm like that man that said never again. I been coming to valvoline for years. I usually go on Lindbergh. Because I'm old I think the lady got miffed when she couldn't sell me a synthetic oil change and I got a regular oil change with a coupon.
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August 2023 by John Hellmann
Never again. They drain your oil before telling you it's a hundred bucks! The service department at the dealership only charges $75! Outrageous. Never again. Never. Never. Never. One star is too many.
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August 2023 by Sarah Ponder
Excellent service. . Not too long of a wait and they did a great job
