PetSmart is recognized as the world's largest pet supply and services retailer, providing over 10,000 products for a variety of pets, including dogs, cats, birds, and small animals. Customers appreciate the variety available, whether shopping in-store or online. Many reviews highlight the excellent customer service provided by staff members, with specific praise for their friendliness and willingness to help. Shoppers have noted the cleanliness and organization of the store, making it easy to find items. Some customers have shared experiences with grooming services, expressing satisfaction with how well their pets are cared for. Additionally, there are mentions of accommodating staff who go above and beyond, particularly for those with special needs, ensuring a positive experience every time. Though there have been some concerns about pricing and return policies, the overwhelming sentiment is one of gratitude for the knowledgeable and polite employees. The Florissant, MO location, in particular, has received accolades for its dedicated service, with customers expressing their intent to return due to the exceptional support they receive. Overall, PetSmart stands out for its commitment to customer satisfaction and comprehensive pet care offerings.
Very pleasant & professional. Place was very clean & they gave good suggestions to help me.
August 2025
Zack was an amazing puppy trainer. He explained everything in full details. He was patient and helpful with tones of tips and tricks. I’m so happy I signed up for puppy training. 10/10 highly recommend.
May 2025
Fresh products . Great prices . I wouldn't shop no place else for my fur babies
