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August 2024 by Joe B
Shoutout to Sarah in the service department. This was my first time using extended warranty. Sarah kept me updated everyday about my vehicle. Walked through the process, the best way she could. My car was repaired just in time for an interview. I got the Job as Well.. Highly recommend these guys.
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August 2024 by Mr. Johnson
I purchased a brand new 2024 Dodge Durango RT from this location, extremely nice staff from the sales team to the service advisors however the vehicle has some type of manufacturing defect to the point it’s taken almost 4 attempts to remedy the noise coming from the inside of the truck. Why on earth would I be okay with purchasing a BRAND NEW TRUCK THAT CANT BE FIXED??? The service team is practically guessing what the issue is at this point putting miles on my NEW Truck in their efforts to try to fix it…. Did I mention the truck is Brand New? The Service advisor also told me if they can’t fix a brand new car within 3 attempts they would enact a buy back; I asked him about this option and he magically acted as if he didn’t know what I was talking about denying he mentioned it to me…. Thanks a lot Steve….
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August 2024 by Larue Isadore
Management is great here. Car took some time to get fixed. Once management team was notified they immediately jumped on it. initially went in for door ajar problems. Management team nipped it in the bud rather quickly.
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August 2024 by Candice Johnson
I purchased a brand new 2024 vehicle off the lot. The vehicle is making a noise the salesman mentioned the service manager the car is new and the plastic has to burn off. Driving my car for a few weeks the noise never went away. My vehicle was looked at they stated the alternator needs to be replaced, so it was and the noise still there. I took it back to the shop again , they are not sure what the noise is just guessing and replacing parts on my new car. This dealership is so unorganized and does not care about the customer. My brand new car I bought has been in the shop for 30days just about and I am still waiting for updates. I was told leadership was involved but, have not heard from any leadership except for a manager 1 time that’s it. I wish I never purchased a vehicle from here, just terrible and not concerned about inconvenience the customer at all. Do not buy from here they are selling defective vehicles and act like because I have a warranty I should be happy. This has been one of the worse experiences of my life.
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August 2024 by Lorance Harvey
Just bought a 2017 Ram 1500 Laramie and during the test drive I felt something strange in the front end. With my lack of mechanical knowledge I thought maybe it needed a front end alignment and they supposedly fixed it. Ten days later I called back and reported a loud clicking/popping sound in the same area. I took the truck back and paid $100 for the warranty inspection for the problem. They called me a few days later after dropping off the truck and recommended that I needed front brakes and rotors, tire rotation and alignment. My problem is this, in order for the truck to be a Certified Pre-own doesn't it go thru a rigorous inspection and shouldn't the needed brakes and rotors have been noticed before approving it. I paid for the new brakes and rotors but now I'm stuck with this loud popping sound in the front end which they ignoring but I am hearing daily every time I drive. So now I'm forced to go elsewhere to pay someone else to inspect this problem which Marty Cancila are acting like doesn't exist. It's obviously something that they don't want to pay for and I'm aggravated with this whole situation. Don't treat a customer like royalty until the purchase check clears and neglect them Marty Cancila this is a great example of bad business.
Very unsatisfied;
LoRance Harvey
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August 2024 by Ace•102
Have a flat tire. Call ahead to check available for a replacement. The lady on the phone was nice. We have a tire in stock. Came to the dealer. Then they said we don't have time for that you need to make a appointment. Please why don't you just say that at the beginning. And that a emergency service. You have a tire in stock just put it on. Store manager !! Please keep an eye on the service center. Its time to change the way to service customers. For customers who leave the car there for service please call and check because they will never call you. Now i'm still waiting for the part coming . Im not sure if they ordered or not LoL. Last time i go pick up a car title. And stop by check for the status of my claim. They said " we totally for got about it. Let me pull up account and check" :)). That's my experience with their service center.
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August 2024 by Kevin Barron
Zero stars if i could.
I would not recommend or trust this shop.
I have a 2013 Town and Country and love this van. It’s easy to work on and reliable. I do most of the work myself, including replacing the suspension front and back, spark plugs, oil changes, etc.
I needed a coolant flush, and since I live right behind this dealership, I made an appointment. I could have done the flush myself, but I suspected a leak and needed a pressure test to confirm it, which I couldn’t do at home. I brought the van in, informed them of the mileage (about 315,000 miles), and mentioned that I personally maintain the vehicle and stay on top of everything. Tanner checked the mileage and sent me on my way without any issues.
A few hours later, I received a call saying, "Hey, there are too many miles on the vehicle; we are refusing to work on it." This was odd, as the mileage wasn’t a problem earlier. I thought they might give me a specific reason when I arrived. However, to my shock, they didn’t provide a better reason. Instead, they said, "They didn’t want to do it because other problems may arise." Isn’t that the point of taking your car in for service? If another problem arises, we diagnose and fix it.
It’s very odd for a service shop not to want to do what they are genuinely there to do, especially on a Chrysler vehicle. I hear that the parent company doesn’t like it when dealerships refuse to work on their vehicles without a valid reason.
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July 2024 by Shadyn Ebey (V0latyle)
Shout out to Retta in service - I called for service history on a vehicle we now own, and she went above and beyond to find as much information as possible to help me. Thank you Retta!
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June 2024 by Lindsay Franklin
Excellent and fast Service in the maintenance department and everyone was pretty nice.
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June 2024 by Jamesha Hill
This dealership is horrible. My son was dealing with a sales rep named Steve and he charged him $6500 cash for work that needed to be done on a Chrysler 300S he says. When picking the car up his Check Engine light was on that wasn’t on before dropping the vehicle off, I told Steve that I will be taking the car and wasn’t getting the repairs done there, he then had Attitude and had Me the Customer walk back in the collision center to get the car to find out that the car wouldn’t move out the parking spot. After trying to rip us off for another $6000 for repairs, after they’re the ones that damaged my vehicle, We haven’t been able to get a response back from the manager Dave Triplett as well! I have left several messages and no return calls at all. They will ruin your car. How is it that they had already had the car for a month and we pick it up the Check Engine light pops on. We dropped the car back off due to that and now they’re saying $6000 more worth of damages they caused
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June 2024 by David Wollaeger
I will say it takes a lot for me to post this review. I own my own small dealer and would be very upset if this happened at business. I post this more so for ownership and management so they know what's happening than for the public to see. Certainly, I wouldn't want this happening to anyone else either.
Last Thursday I had my drivers drop off a Jeep Wrangler for a clockspring warranty extension repair that I have diagnosed and had repaired on no fewer than 30 Jeeps before this one in the past. Normally we take our CDJR recalls and warranty work to a competing dealer that was too backlogged to handle our work at the moment. My staff called around and Marty Cancila, said they could get it taking care of within a week. This could have been a great conquest Cancila as we would bring them a cycle of recall/warranty cars.
When my driver arrived it seemed that a caliper had seized up. The drivers were instructed to tell them to not only do the warranty repair but to diagnose and repair the brake issue that we could have most certainly fixed at a fraction of the price in our own shop at a later time.
The drivers informed the person checking in the vehicle that they were dropping off the vehicle in the dealership's name. For some reason, the person taking the information insisted that they take the driver's information. They left assuming everything was being taken care of.
Monday our driver gets a call from Steve in service. The driver gave Steve my cell phone number and told him to call me. My driver also texted me and told me They had reached out.
I figured I would get a call. I did not so I called them. I spoke to a very nice woman she tried to put me in touch with the service department yet no one answered so she took a message. When I didn't hear back towards the end of the day I called again at 3:33. The poor woman tried so hard to get me on the line with someone. She took another message and no one returned my call.
I figured for sure someone would call me in the morning and that they had just had a busy short-staffed day. NOPE. I called again at 11:32. Talked to who seemed to be the same woman I think her name was Alicia. She tried again to get someone on the phone. After another 7 mins of holding no luck. She took another message. at 2:41 I called again This time she tried to get someone while I held for 14 mins. I thought for sure SOMEONE would give me some information at this point. NOPE. She said I escalated this to the managers "Someone will call you back in like 20 mins I'm sure of it." Okay.
So as if this is the only thing I'm doing. I don't have lots of other vehicles in process to deal with. When this isn't even my role in my company or that I don't have other fires to put out at my dealer. I call back again at 4:46 when no one has returned my call. I spoke with this nice girl again to say "You're not going to believe it, no one called me back" She said " I'm going down there to get Steve on the phone" Finally after another 8 mins of holding.... Steve picks up the phone acting like nothing had happened In a pretty condescending tone acting as if I hadn't been trying to reach him for the last 2 business days.
Steve then proceeds to tell me that he called me and my phone had been going to voice mail. I informed Steve that I live on my phone and I don't miss calls and that was a complete fabrication.
I then said "Let's move beyond that where are you at with my Jeep?"
My blood is boiling just typing this!! he has the gall to say " I was calling to get payment for diagnostics."
ARE YOU KIDDING ME!!!!! IF you needed payment for the diagnostic why didn't you take it when my drivers were there?!?!?
I was expecting at least the warranty work to be completed and maybe they were calling to authorize repair on the caliper. That would have been below expectation but acceptable. It's
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May 2024 by Sharon Perry
I am so disappointed by the service department. Me and my mom came in because of a flat tire. My mom just bought the car about 3 months ago she didn't know there was not a spare tire in the car. Salesman should of told her that. We had a flat got roadside service and they put air in tire. We made it to Marty Cancil to be told we got to make a appointment to fix a flat. The guy who told us we closed and kept saying make appointment for a flat tire. We had just enough air in the tire to go somewhere else and got it done free. I felt like you could of help us out.
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May 2024 by Cool Breeze
They took 3 hours for an alignment after telling me it would only take 1 hour. After the alignment is done. I get back home (in Illinois) and realize they have messed up my blinker. I call them and they tell me they will call me back. After 30 minutes no call so I call AGAIN. This time she tells me no one will be able to help until Monday.
EDIT: I do not like how this whole situation was taken care of. I had to go back to the dealer on Monday and when I got there Monday the problem stopped. Micheal told me that it could have been them checking the lights that made it mess up. I would have loved to know this from the get go instead of being told I’ll need a new blinker because that probably would have cost me a couple hundred dollars for no reason. I’m only changing my review because they were very polite and apologetic on Monday.
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May 2024 by Brenton Stillman
The buying process was easy and awesome. The inventory was great, prices were unbeatable, and the sales staff was outstanding. Special thanks to T.A. Walker and Jordan Slayback. Both are great people. T.A. went the extra mile numerous times and I recommend him / them.
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May 2024 by Candace Hall
Dave is wonderful! When I tell you I’m so happy with my experience. initially I wasn’t very happy with the work that was done to my car and I wrote a review about it. When I tell you less then 24 hours after writing my review Dave called and emailed me. He said to bring my car back up and he’d see if he could figure out what else could be going on with my car. So I did. I’m so happy because Dave didn’t have to reach out. This company could have did like most companies and just been like oh well and moved on and not given my review a second thought , they really could have bc they have great reviews but for Dave to reach out in order to make sure he made my experience better just shows amazing character. And you don’t see a lot of businesses going out there way for there customers these days. So to Dave and Mike as well thank you! If you want to bring your car to a place where the people care about their customers come here!
