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October 2023 by Barbara Johanning
No one answers phone so we make an appointment because lobby is by appointment only! Terrible customer service
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April 2023 by Reiko Jackson
WHAT IS GOING ON WITH THIS BANK, IS IT OPEN OR CLOSED, THE WORST BANK I'VE BANKED WITH, YOU NEVER KNOW IF THEY'RE OPEN OR CLOSED SO FRUSTRATING
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February 2023 by Ken H.
I have been a first bank customer for over 20 yrs, and this branch was a nice branch years ago but it has sure turned a corner. On our way out of town and was going to stop by and get some cash. 1st of all the the ATM was down the gentleman working on it advised us give him 10 minutes and it might be up. In the mean time I was going to go inside and do my business, BUT ooooo noooooooo the inside is not open "AGAIN".... this mind you was at 330 on a Friday afternoon. So Back to my car and we waited for the ATM, and guess what, here comes the guy and said that the machine crashed again and might be down all weekend. They have pretty much pulled out of the schuncks and replaced them with ITM's NO CUSTOMER SERVICE THERE .. I realize that during COVID they closed there lobby's for safety, but come-on everything and everywhere is open. If it was not for the branch on Woodsmill Rd in Chesterfield which is close to my work, I would not be putting up with this. So if you really want to know how a bank branch should operate and you feel like they APPRECIATE YOU AS A CUSTOMER...go to the Woodsmill Rd branch.
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May 2022 by Rodna King
Very helpful and considerentemployees. Don't know why hours have been cut. So inconvenient for customers.
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January 2022 by Hellen (hellcat_17_00)
They are the slowest bank in Florissant!! Anything they do takes them 15-20 min. Deposit, change needed for a business that banks with them, checking a balance, etc.!!! Pretty sure this is the training center for first bank employees!!!
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September 2021 by Hellen Kinast
They are the slowest bank in Florissant!! Anything they do takes them 15-20 min. Deposit, change needed for a business that banks with them, checking a balance, etc.!!! Pretty sure this is the training center for first bank employees!!!
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May 2021 by jenny me
Drive through is never open.
