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March 2024 by Dawn Leppert
My husband and I have been going there for years and I got a new set of expensive tires put on my Town & Country mimi van and new struts. My tires were only two months old and I was driving and had a blowout. I did roll over a piece of metal on the road. I called them to see if there was any kind of warranty on them and they said no, they wanted to charge me over $300 for one tire so then I called Dobbs in Wentzville. They said they could get me in for $169 on the And they told me it comes with a warranty for up to 12,000 miles or one year which ever came first That would include anything blowouts if I ran over something, even if it was my fault I was really upset to find out that the shop that we have been going to wouldn’t work with us or cover it. My husband had an appointment to go Charbonier service this upcoming Tuesday which is March 12, 2024 to get four brand new tires and oil change and state inspection on his 2021 Hyundai ELANTRA . We canceled and went with Dobbs because they are a lot less expensive and they offer a full warranty on the tires.I will be calling the tire manufacturer on the tires they put on my 2013 Town and country minivan to see if there is a warranty on them through the manufacture I still can’t believe after all these years and all the business we have given the shop that we were treated this way, and on top of it were seniors and have a tight budget and live paycheck to paycheck and we would’ve had to have it towed out to them. Please beware and check around and I would highly recommend Dobbs I know the shop is little and a small business, and I understand that, but usually small businesses give better service and you can count on them I guess not this one Charbonier Service.
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February 2024 by George Williams
Great service
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February 2024 by SOUTHPAW LAST SHADOW
Everyone at this business is very polite, professional, and the most attentive to their customers needs and time. I would give them a 10 ⭐ rating if I could. Unfortunately I'm only allotted to give a 5 ⭐ rating.
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December 2023 by Phillip Ehrnman
I really enjoyed doing business with this auto service. I needed a new battery and a couple other service items done to my Honda. They charged reasonable prices and finished servicing the car quickly. I highly recommend these guys for your auto service needs
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December 2023 by Andrea Fulks
Always have a positive experience! They're quick, efficient & very reasonably priced. Great service!
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December 2023 by Anna Logan
I spent over $1200 at this place and the manager definitely was the rudest person I’ve encountered. He had a short temper and slammed his hand on the counter when speaking to me.
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December 2023 by Joe Zieger
Should be voted the most trusted business in the area. Good and honest people
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December 2023 by Graham Molinari
Great service and even better people, my cars been working good as new!
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December 2023 by Nicholas Skrabis
It’s the second time I’ve used Charbonier and my experience was just as pleasant as the first! The owner Harry is so kind, friendly, professional and knowledgeable, and explained everything in full detail to my wife and I. I compared prices with a few other auto shops in the area and Charbonier had the best offer. Highly recommend!! 5 stars!!!!
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December 2023 by Sebastian Metzner
Friendly and efficient service! Every employee was lovely to talk to and extremely helpful in answering all of my questions. All of my repairs were done very quickly. I would 100% recommend to any of my friends and family!
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December 2023 by Derek Brink
I've been taking vehicles here for about 20 years. Always been treated professionally and respectfully. If they ever have a problem, question, delay, or otherwise, communication is clear and helpful. Often surprised by how quickly they're able to get stuff done. Great shop.
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October 2023 by Jane J.
Will never go back, I would not recommend due to faulty parts and overpricing. My vehicle is still messed up after being serviced or lack thereof
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October 2023 by Crystal Sexauer
My husband took it in for a safety and emissions. Test, when I got to the dmv the following day, I realized they gave him the wrong person's emissions sheet. He made lots of claims but none of them were based on a simple mistake they made and could have fixed. Not a very patient man at the desk. Super unhelpful and has a temper! Strangely enough- my husband had been taking our cars there for years with no issue. When I went in, he was un willing to help or see fault. I got a refund and went to The Pit Stop (formerly at the old Kmart in Florissant.) they had ro redo his work and STILL got me.l out of there In only 10 minutes, and they're "colorblind". Go there instead.
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September 2023 by Bobby Tharp
Very professional, very quick, prices are incredible. Would recommend to any and everyone! Great job on my brakes.!
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September 2023 by Charles M.
Daughter brought car to station. Informed them that there was a chassis control system error when the car was heated up and had a p0101 code. The next day they called with a quote of $1400 that she accepted. When I looked at the bill the charges for the parts were $399 for a MAF ($162 actual price for the part, even OEM was only $300), $599 for 4 ignition coils (should have been no more than $350), $52 per spark plug. And the labor was billed separately. None of these would solve a Chassis Control System error. My Daughter drove the car and before she got home (engine at temperature) the p0101 code returned and the Chassis Control System error returned. She called them back and their response was "To drive it around for a while to see if the problem clears" I purchased a copy Nissan Service manual (and a friend checked AllData). To diagnose a p0101 code, the engine needs to be brought to running temperature. if they would have followed this first step, they would have seen the actual indication of problems. Avoid this garage. They do not listen to their customers. They over charge on parts, and I wonder if they actually know what they are doing.
