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April 2024 by Steve
Threatened by an employee there today, Tre. I will never accept another check written from Bank of America. Went in to cash a check from that bank, they want to charge me $8 just because I don't bank there, even though the check is a business check from BOA. ? I said I never heard of such and the teller says, well I can take it somewhere else like my own bank, I said my my bank is out of town. He tells me then maybe I should open a local account with an attitude. I said I don't need banking advice, let's just cash the check, so he throws the cash I was due at the teller window for me to gather up. I said that was pretty unprofessional and Tre responds with telling me he gets off work in 5 minutes and I should wait outside for him. I asked for a manager and was given a card to a lady who said she was too busy to talk about it and I should just contact her at another time.. No wonder the 2.3 star reviews this location has, they treat customers like trash. Again, never will I have another BOA transaction for personal or business reasons, and I work in auto finance, I cant wait for the next BOA rep to ask for more business. When they do, I'll call this branch, if Tre still works there, nope. Charge me $8 on a payroll check from their bank, actually written from a large local auto dealership. Maybe Tre will pay attention to who the check is from rather than talking trash next time.
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December 2023 by dominique irving
David was excellent !!! Exceptional service I came in with a problem and he handled it immediately!!! He is great for the company :) thanks David
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September 2023 by Whitney B
I had such a terrible experience at this bank, I usually don’t go in banks but needed to this day because customer service over the phone didn’t provide many any information that was addressing my issue. I did that just to meet Maxine Taylor who lacks all customer service, so unapproachable and just all around rude. This lady took nothing I was saying serious, then accused me of doing something with my account that I didn’t even know of from the beginning. I’m praying for you Maxine, the way you put down customers and people of your own color is absolutely ridiculous. Switching my bank immediately!!!!
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May 2023 by Lens Mckeown
I’ve had a terrible experience here. They charge fees If you don’t spend a certain amount every month. I tried cashing my check and they decided to hold my money for 10 days after saying it would be a 48 hour hold.
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February 2023 by Aquita Lowe
BEWARE OF THIS BANK! They will tell you your deposited check will be available on one date but then place an exteneded hold on your check without any explanation for a much later date. I was lied to and the Manager did not care. Customer service is terrible! I had other options for depositing my check but I chose BOA thinking that they were the best option since I had been banking here for years. Needless to say they are the WORST option and I will not be using their services any more. DO NOT TRUST THEM WITH YOUR CHECK UNLESS YOU ENJOY DISAPPOINTMEMT.
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November 2022 by Sara B
This is my second ever review. I hate writing reviews. Hire another teller! Nice lady was the only one working in a long line of people.I can't but help feel that corporate doesn't care about this area. The bank keeps getting less and less accessible. Is our area just not profitable enough? I believe the staff is doing the best with what they can. So I'm giving it 2 stars instead of 1.
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November 2022 by TAMMY B
Terrible. They will place a hold on a check deposit that says one thing then get a email that will tell you a later date here it is they have the money and its cleared $4625 and will not release my money oan not to mention the Branch manager Marcus Ellison not a whole lot of help and poor customer service...his claim to be boss Ofidle Sheldon has yet to contact me. Dont deal with this place at all. After this madness I will be sure to close my account period and do not recommend no one to bank here. Then I called back several times and their picking up the phone hanging up like three times now. I am aware of the caller ID. All BADSHARING FEEDBACK IS NOT HELPING THE ISSUE HERE RELEASE MY DAM MONEY PERIOD I GOT BILLS TO PAY oan if this reply is from Marcus you know what you can do for me SMDH
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April 2022 by Boss_LAC
If I could give a -5 stars review I would. they stole coins I deposited around $1500 worth and will not give my money. When I give them proof that they have the incorrect amount they tell there is nothing they can do. When I ask for a number or location of the coin center they say they don't have that information. This is the worst bank avoid at all cost.
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September 2021 by jovan williams
Awesome ?
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August 2021 by Kathy Haberer
Have been waiting in the drive up for 37 minutes. Still serving the car that was here when I arrived. Line is very long. Website and phone said this branch had lobby hours but it doesn’t.
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June 2021 by Mark Schlenker
I can't give 0 stars or I would. I have been sitting at the drive thru for 20 minutes. Currently 6thin line with 4 cars behind me. I realize people may have things that take a few minutes but to have only 1 teller is absurd. The last thing this bank wants to do is have you do actual banking with them. So done with this bank.
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May 2021 by Ronda Millsap
Says open, went there, drive thru not open, do not answer phone. 9.30 on Saturday
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March 2021 by Heather Roberts
The atm machines are like McDonald’s ice cream machines, and this location is very poorly ran and operated to be in such a popular and prominent location.
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February 2021 by Maryann Eastman
Worst service ever. Plan on at least an hour wait if you need the teller drive through. They DO NOT answer the phone... ever
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January 2021 by Cynthia Brown
The signs clearly state that drive through is now open with Saturday hours ending at noon. Was there at 11 am. The place is CLOSED!!!! Very disappointed. Have 2 drive up ATMs and only one was functioning. Too many people waiting. I don’t like to use ATMs because of prior issues. This branch has really gone down in service. BOA needed to do better. I know you feel that this branch is in an area that is “less than”...but trust and believe that there are plenty of people who live nearby that have an abundance of blessings.
