-
December 2023 by Cecil Sampson
I cash a check for my daughter we have the same first and last name the y let me deposit it and draw off of it then told me the check was not good but they approve it and why would they have let transactions go thru if it wasn't a good check and the never gave back the original check nor was it posted as a deposit on my statement that should have never happened I'm going to request the original check back cause if wasn't a good check I should be able to get the original check back ya think I really believe they double dipped
-
October 2023 by Jane Doe
My account was in the negative. I had no idea, there was little to no contact. I called them and they told me that if I paid the negative balance they would keep my account from closing. Well my account was closed anyway. I feel they lied to me to get my money.
-
September 2023 by Shonda Wright
Appointment was at 10 am. I walked in at 10am checked in. For 5 min 2 ladies on right sat and talked and laughed. After they finally got done talking and laughing she finally called my name after 8 min. By then I was walking out the door. First time there and last time. Rude. You can do that when no customers are waiting.
-
June 2023 by Eddie Jackson
Love them, they showed me so much love and support when I needed it most!!
-
March 2023 by Jennifer Siu
Me and my son love this bank, they’re really friendly and very professional.
-
January 2023 by vince miller
Have accounts and they take very good care of me..Great Place
-
November 2022 by Shantellie FosterBoyd
The bank is wonderful and they know there business. I'm opening a business account soon and they was able to inform me that I had to make a appointment for that and it would take over a hour
-
July 2022 by Trymiah Nicole
I had the most disgusting experience at this location today. I just opened up an account with this credit union as a secondary banking institution and I’m never going to this location again. I will stick to my side of town. The snappy attitude was just too much. I was not greeted and when I did greet the teller, it was a deep breath taken like I was a problem. The teller just wanted to just send me out the door without an envelope for my money order. I’m big on customer service and how I treat people and a person has only one time to handle me wrong and they won’t see me again.
-
June 2022 by Johnnie Payton
I was switching a Term life policy to a life time policy through Trustage in which there affiliated with, on the 11th of this month, I talked to a Representative, to convert the policy to a life time policy, my term life policy is deducted on the 26th of every month for $52.90, and the Representative stated I have converted the term life policy to a life time policy, so on are about the 26th of the month your deduction will be $125.42, and every 26th of the month there after. I said okay what will be deducted right now, he said nothing, it's converted to the life time policy, and nothing further on your end just look for $125.42, to be taken out of your account on the 26th of May. Friday the 13th they took $125.42. When I called and talked to a representative about the early transaction he said they made a mistake, so I said I want to dispute the transaction because I was mislead, he said it want allow you to dispute it until its showing, it's coming out, right now it's pending, wait until Monday. Now I'm getting a run around on being connected to Dispute Hotlin, they transferred me several times, because I said I just wanted to cancel the whole thing, life term, lifetime policy, just forget about it, because I was mislead, now I wait on hold and get disconnected 3 times and was told once that it would take 90 days to dispute or cancel. This can't be legal, and I'm going to look into it!
-
September 2021 by the detail dude
What an absolute joke of a bank canceling my account today
-
August 2021 by Fatima Kanouni
Very helpful snd friendly people that cares for you and your family. I have been with them almost 20 years and they never let me down, they always look out for my best interest.
-
August 2021 by chris jackson
NO one answers the phone!!!!!!! goes straight to voice-mail. It took two weeks for someone to call me back
-
March 2021 by Yolanda Moody
I've always encounter such sweet employees. Linda the bank teller is a phenomenal worker.
-
February 2021 by Jeff Craig
I have always had very good service each time I went
-
February 2021 by Brett M.
Since Together took over this bank has been total crap. They have frozen my card for specious activity 3 times(at a store I shop at once a week and for purchases under $300). The ATM keeps telling me my card is expired but the expiration is not for another 2 years. The card works at ATMs outside of their network though. I was looking for a home loan and the loan officer was a total A**hole. I have great credit and was used to being treated really well at the old ABECU. There are new fees for everything. This place is a total disappointment and I will be taking my business elsewhere. Any bank would be better than this. I wish I could make this longer to tell you all the other problems.