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August 2024 by Ashley B
They did property damage to our residence. I had it on video. Tried contacting a supervisor several times and they never called us back or anything. They constantly lose our mail as well. Some of which are important bills, so that’s fun.
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August 2024 by Evan Kiss
Britney was super friendly and efficient! Helped me address my package properly and had me on my way in a jiffy!! Stellar customer service ?
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June 2024 by Crimson Rose
updated after resolution. This facility and staff are an absolute blessing to work with
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April 2024 by Jennifer Jennings
I've never had an issue with rudeness, but they simply don't know how to deliver mail. I've had numerous issues. They tried to get me to sign the certified mail return receipt (green card to be signed by the recipient upon delivery) for mail I sent out. I'm the sender, not the recipient. It was separated from the mail and brought to my door! I have yet to have certified mail delivered without an issue. Other things get caught in "a loop". The package comes to Festus but they send it off somewhere else and it will cycle though a few times. I've never seen anything like this.
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February 2024 by Dallas Bauer
The USPS as a whole is trash, but this location gets two stars because the people at this one are very delightful. USPS will try to rob you, struggle to actually deliver packages, and treats customers like criminals when you try to file a claim. Standard government treatment. I suggest using UPS instead for larger or important packages. Small packages that don't matter when they get "lost" are fine with USPS because eventually they'll pay out on the insurance. Just make sure to have proof of what the item costs or else they'll deny your request for reimbursement. If you're just dropping off packages, or buying stamps, then this location is a good one. Especially since they have later hours than other post offices.USPS is still trash though.
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December 2023 by Lisa Lengel
My husband and I use this post office frequently. On certain days there may be long lines but the only rude behavior observed has come from selfish outspoken customers. The facility seems to be understaffed but the staff, without exception, has always be courteous, friendly and professional.
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December 2023 by Lauren Coureton
Rude and terrible service. I would rather drive further to drop off mail at different location
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December 2023 by Mike Sterba
Fast friendly
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September 2023 by Amanda Kroeger
fast friendly
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August 2023 by K W
I like that this post office is open later than most others in the area. The employees are always friendly and speedy.
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July 2023 by A_GooseInGravy
Employee at the desk was very rude , also was trying to charge me for tape because one of the edges wasn’t taped up , a postal place won’t give you a sliver of tape.
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June 2023 by Kevin Fox
The new mail lady is speeding dangerously in the rain this morning. She must be behind! SLOOWWW DOWN.
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May 2023 by Motomom15/16
Every time we get certified mail they NEVER knock on the door. We have a doorbell camera that proves it. They leave the little pink slip in the mailbox and go in their merry way.
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February 2023 by CHEAP CARD SALES
I have shipped thousands of pieces of mail out here. Even though they are extremely busy, they have been friendly and everything gets to its destination. Manager is helpful as well. The front employees are very professional.
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February 2023 by Cheyenne James
Normally have a great interaction with the workers in the office. There have been a few times where they havnt given me all of the packages and I have to drive back (30mins each way) Spent the last hr trying to get someone to pick up the phone and no one will answer. The calls are all dropped after 3 mins and 40 seconds.
