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May 2024 by Willem Esterhuyse
I have left this following google review - I will gladly update it once it is resolved. But we need to fix our stuff and you have had ample time to resolve the matter.
We moved from South Africa to America and we insured the shipment with Unigroup (1 Premier Dr, Fenton, MO 63026). The claim was put in middel Feb - many promises later and we still need to hear from them - every week we will hear from them the next week - my wife got all the prices (not exorbitant) to make it easy. I will gladly update the review, but not with the level of service I have been subjected to. Alyssa Simmerock, Cheryl Layton, Sydney Claspille and Aburia Delaroche have worked on this. Do the write thing - we need to get our stuff fixed, but need the money for it.
Ultimately the question is if things go wrong - and Unigroup (1 Premier Dr, Fenton, MO 63026) does not do well in that regard.
(Owner Response) 4/30/2024
It least there was a response.
We were very meticulous when we calculated the value - the Unigroup (1 Premier Dr, Fenton, MO 63026) pays less than half the insured value. They site things like environmental concerns when a coffee table took a knock. Things like mirrors that was broken there is link that does not work (an a substandard mirror). I will include an ombudsman - only way we are going to get traction on this.
Sorry - still only given on star.
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September 2023 by James Parrott
I had a terrible experience with a moving company (Mesa) that United Van Lines contracted with for my move. I don't think that United should do business with them anymore.The move was slow, and I have a giant crate in my living room that's blocking a closet. Mesa crated a tabletop. They did not include plans to uncrate it. I have no resolution for this.I am really unsatisfied (to say the least) with this moving experience and will share this experience with everyone I know who ever tells me they are moving.Stay away from United and their contractors.Service: Interstate moving
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August 2023 by Ashley L.
Worst moving company. Lies about breaking expensive items. Ignores costumers after getting paid. Treat military like trash.
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July 2023 by Michael Konanec
Their adjuster came out here 62 days ago and every day I get the same run around... We're working on it and it will take time to process this claim. They have been the most unprofessional company I've ever dealt with. I have worked with dozens of insurance companies in my line of work and I never knew one could be this bad. Every single thing they tell you is a lie.They ruined family heirlooms, damaged the property, were late, took 50% longer than quoted, ran out of moving blankets, etc... Every single item we listed as high value was destroyed. Any other company couldn't be this bad if they tried!We have hired a lawyer due to this impacting my pregnant girlfriend's health and they don't care. They just continue to ignore you.
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June 2023 by David S.
This is one of the most dishonest and conniving company's out there. They will do all they can to avoid making payment to you, even with full coverage. One of my life lessons, and certainly with this experience, is to shop for your own insurance coverage separately from your moving company. That way you are able to see what the quality of the company is, and there reviews. When using the moving company insurance, you never know what you are getting. In this case it came from United Van Lines. Bottom line, this company should be criminally investigated, as they utilize unethical business practices to do all they can to screw you out of the coverage you bought.
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May 2023 by William Wurtz, Ph.D.
If your goal is to get a royal screw job when deciding on a mover, then one of Unigroup's moving companies -- Continental, Mayflower, or United -- needs to be at the top of your list of companies to deal with. Having moved long distances several times in my life, I know moving is never easy or fun. But the incredible incompetence (if that's what it was -- read on for an explanation) I and my partner experienced with Continental, and its sister moving company, Mayflower, plumbed new depths of ineptitude on our move from the Seattle area to North Carolina.Between the two companies, they managed to "lose" over 20 of our boxes. And interestingly, these were the boxes that contained many of our most valuable items. My partner and I, both retired professionals, merged households over twenty years ago. Both of us brought into our household, and added over the years, top-quality furniture, electronics, kitchenware, and accessories, including many heirloom keepsakes that a price cannot be placed on. Continental's packers told us to put our most valuable items on the table and they would take care of them. Boy, they sure did. These items just disappeared. Yet, as far as we can determine, the company never seriously investigated our expressed concern that we may have been the victims of an organized theft ring.While I am focused mostly on the missing goods, there were also a number of expensive items, including Riedel wine glasses and an expensive George III serpentine chest that were damaged.Wait, there's even more! Because of the value of our goods, we paid extra for full insurance on our move. Continental's director of business development told us that he would see to it that our claim was expedited. We produced two highly documented sets of claim forms. (We had so many missing items that we exceeded the capacity of the company's online claim system; we had to complete the inventory on supplemental paper forms.) The conservative total we came up with was over $25,000. After dithering for nearly four months, Mayflower has offered to pay -- drumroll! -- a little over $4K, using the flimsiest pretext to deny responsibility for the other items, which, once again, by the oddest coincidence, happen to be among the most expensive.This is exactly the type of shabby trickery that is causing so many Americans to lose faith in our country's economic system. No doubt the suits in Unigroup's C-suite of this faceless, soulless corporate bureaucracy think their company is doing a great job as long as they get their lavish pay and bonuses. I hope our story convinces you otherwise.Well, as you can probably tell, I'm fighting mad, and I am not going to let this drop, and I am not going to be pressured into taking this low-ball offer.But please take our experience as a warning. Seriously, consider PODS or U-Haul to do as much of your own moving as you possibly can. If you absolutely need a long-distance mover, my advice is not to choose any of Unigroup's three moving companies.ADD AND RESPONSE TO UNIGROUP: No, I will not call your customer service team. My partner's adult daughter, who has served as our representative, has taken time out from her oversea's trip where she is helping her expectant daughter, to contact your company seeking more information on what documentation you require. But from now on we will only deal with Unigroup and its subsidiary companies and partners in writing, because your written words have proven to be worthless but at least we can hold you accountable when those statements are in writing.Added 5/23My partner's daughter, who acted as our rep, reacted with outrage to Unigroup's attempt to buy us off, telling Unigroup NOT to send us a check reflecting their proposed settlement.Well, big surprise, Unigroup of course ignored our expressed instructions and sent us a check, exactly what we told them not to do. Apparently there are no depths of baseness that Unigroup will not plumb in order to evade the costs of responsibility.Serv
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May 2023 by Raymond M
100% recommend using their services. Price is reasonable. Team members are very professional and efficient.
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May 2023 by Raymond M
100% recommend using their services. Price is reasonable. Team members are very professional and efficient.
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May 2023 by Gabriel S
The owner was cooperative and he is quick, professional and responsive to all my inquiries. Thank you! I will definitely be recommending them to friends and family.
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May 2023 by Gabriel S
The owner was cooperative and he is quick, professional and responsive to all my inquiries. Thank you! I will definitely be recommending them to friends and family.
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April 2023 by Ariana Antczak
This company moved my items cross country. My items arrived 30 days after I was told they would and were badly damaged by the movers. I paid extra to insure my items but United refused to pay claims, denying the damage was caused by them. They also damaged my property while unloading the trucks. Every employee I had contact with after signing a contract was rude and unhelpful. I strongly recommend you look elsewhere for services. These people are crooks and liarsService: Moving-related storage
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April 2023 by William W.
If your goal is to get a royal screw job when deciding on a mover, then one of Unigroup's moving companies -- Continental, Mayflower, or United -- needs to be at the top of your list of companies to deal with. Having moved long distances several times in my life, I know moving is never easy or fun. But the incredible incompetence (if that's what it was -- read on for an explanation) I and my partner experienced with Continental, and its sister moving company, Mayflower, plumbed new depths of ineptitude on our move from the Seattle area to North Carolina. Between the two companies, they managed to "lose" over 20 of our boxes. And interestingly, these were the boxes that contained many of our most valuable items. My partner and I, both retired professionals, merged households over twenty years ago. Both of us brought into our household, and added over the years, top-quality furniture, electronics, kitchenware, and accessories, including many heirloom keepsakes that a price cannot be placed on. Continental's packers told us to put our most valuable items on the table and they would take care of them. Boy, they sure did. These items just disappeared. Yet, as far as we can determine, the company never seriously investigated our expressed concern that we may have been the victims of an organized theft ring. While I am focused mostly on the missing goods, there were also a number of expensive items, including Riedel wine glasses and an expensive George III serpentine chest that were damaged. Wait, there's even more! Because of the value of our goods, we paid extra for full insurance on our move. Continental's director of business development told us that he would see to it that our claim was expedited. We produced two highly documented sets of claim forms. (We had so many missing items that we exceeded the capacity of the company's online claim system; we had to complete the inventory on supplemental paper forms.) The conservative total we came up with was over $25,000. After dithering for nearly four months, Mayflower has offered to pay -- drumroll! -- a little over $4K, using the flimsiest pretext to deny responsibility for the other items, which, once again, by the oddest coincidence, happen to be among the most expensive. This is exactly the type of shabby trickery that is causing so many Americans to lose faith in our country's economic system. No doubt the suits in Unigroup's C-suite of this faceless, soulless corporate bureaucracy think their company is doing a great job as long as they get their lavish pay and bonuses. I hope our story convinces you otherwise. Well, as you can probably tell, I'm fighting mad, and I am not going to let this drop, and I am not going to be pressured into taking this low-ball offer. But please take our experience as a warning. Seriously, consider PODS or U-Haul to do as much of your own moving as you possibly can. If you absolutely need a long-distance mover, my advice is not to choose any of Unigroup's three moving companies.
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January 2023 by Janelle M. Gera
Not only do I not recommend Unigroup, I warn people to avoid the company at all costs.We hired Unigroup to ship our belongings from USA to Singapore. The quote gave an 8 week to 14 week maximum timeline from pickup to the date of unpacking. It was verbally noted however that the norm was 4 to 8 weeks. They insisted they have availability and have executed shipments on this route many times. We agreed to move forward based on their word that they were ready to ship and had a container ready. They weren’t the cheapest option from the quotes we received.The moving company that came to pack and load everything was excellent. They carefully put our belongings in boxes and wrapped our furniture. This was the last week of June.We received 12 notifications from June to October pushing back our shipping date by 2-3 weeks at a time. One notification came before we were packed, the next came AFTER our container was supposed to have shipped already and continued from there. We had to reach out to request the status on several occasions.The first week of July, we found ourselves across the world with our 3-year-old and trying to plan to rent an apartment based on when we were told our belongings would arrive. In the meantime, we continued to stay in short term housing (at a considerable expense) as we continued to be told our items would be shipping shortly.In August, understanding the contract stipulated we would receive our belongings no later than October 11th (14 weeks) and based on continued assurances delivery would come sooner, we decided to sign a lease on an apartment. We carefully timed our lease and eliminated many options in accordance with the contractually obligated delivery to avoid our items languishing in storage. Unigroup also made clear that there would be additional fees for storage and other costs if they were unable to delivery once the container arrived.Despite the contract, our house was packed on June 23rd and we were unpacked on November 4th.At every step, we were charged additional costs. We ended up paying Unigroup $2k in additional costs including fees associated with our container being held upon delivery because by the time it arrived in Singapore, we were in the USA for our first trip home. The 2k in fees doesn’t include the bare necessities we had to buy to hold us over in our empty apartment.The movers that unpacked us did a great job with putting our furniture together and putting everything in the correct location. However, they did move a dresser without furniture pads that scratched wood floors. (Unigroup said they would address this and has a company coming shortly for repairs). The movers asked if we wanted to have all the boxes unpacked and we said yes but as soon as it was 5pm, they said they were done and we could unpack the remaining boxes and call them back for disposal. We later found we had at least one box was missing and after letting the team know, nothing happened to address it.Not only do I not recommend Unigroup, I warn people to avoid the company at all costs.
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January 2023 by Emilie Ducommun
Terrible experience with UNIgroup. We have been told the move might take between 8-13 weeks from Asia to Europe. They told us we would probably get our belongings (including furniture) on time for Christmas. Now they are telling us it will probably come during the week of February the 6th... that's 21 weeks!!! Our family including my 5yo daughter have been camping since middle of September.They gave us misleading information to sign a deal with us... this is a shame.The staff is not helpful at all, not courteous, never did them apologise or tried to find a solution, well we have been told that if we want an early delivery we need to pay extra... are you kidding!!?? This clearly means there is a way, just a lack of willingness, compassion and education towards customer service.And if this is not sufficient, they ask you to be at their disposal for the delivery! Never been in a situation where we, the CLIENTS, must be available for the service provider with only 3 days noticeAVOID AT ALL COST this companyService: Interstate moving
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December 2022 by 'Kia B.
Terrible customer service. Heather Sherburn has the worst customer service I have ever experienced. I sent multiple request asking to speak with a supervisor and she refused to provide me with a supervisors information. I left multiple voice messages with no call backs. It would take multiple follow up emails and sometimes weeks before a one sentence reply basically saying there was nothing she could do. NEVER AGAIN. I have provided my company this feedback.
