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August 2025 by Catherine Suda
Kiera is a young hairstylist at Ulta but is truly amazing! I have been to her for many many months now and cannot say enough about how thorough she is! No one has colored my hair and every single gray to boot!
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August 2025 by Karen M
I’ve been going to this salon for over 10 years and have always loved the service — especially Lena, who is absolutely amazing. She consistently does an incredible job, and I trust her completely with my hair. She’s the reason I’ve stayed so loyal for all these years.
That said, I’m disappointed that I no longer receive reminder calls for my appointments. For years, those calls were really helpful, especially with a busy schedule. But for the past year or so, they’ve just stopped without explanation.
If there was a policy or system change, I would’ve appreciated a heads-up. I’ve missed appointments simply because I wasn’t reminded — which never used to happen.
Still a big fan of Lena and the quality of service, but communication definitely needs improvement. Long-time clients shouldn’t be left in the dark when practices change.
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July 2025 by Victoria Jackson
I had a big issue at the south county location with returning a product that I had just purchased and had the receipt for. The south county location refused to process my return. so I came to Fenton because I never have issues there. They processed my return with no problem. Thank you Ulta in Fenton for making it a seamless process and making sure the customer was taken care of. I will never return to the south county location ever again. Fenton is much farther from my house, but that is a drive I am willing to make for good service.
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June 2025 by phoebe phalange
Employees were very rude here. One girl asked me if I wanted a shopping bag, when I said no she gave me a dirty look and rolled her eyes. Then they were constantly following me and acting like I was going to steal. I asked the cashier to do a seperate transaction for me and she said no.
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June 2025 by Jeanette Rios
Such helpful ladies live this place
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June 2025 by April Marie Frazier
Store is well maintained and every encounter I have had with employees has been with very pleasant, knowledgeable individuals.
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June 2025 by Karen Moser
If you go to Ulta, see Kimberly! Been going to ulta for years and have never met a more knowledgeable, friendly, fun salesperson. Great experience. Thanks for recommending my new favorite perfume, Kimberly!
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June 2025 by Nancy P
Well stocked with beauty products. Appeared clean and products were displayed well. Staff were all busy. I had to wait in a checkout line to get assistance. Actual checkout felt slow. Five customers were in line waiting to checkout.
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April 2025 by Alexandra Starkey
Had the best experience Sophie. Was very knowledgeable, very friendly. She helped me find Everything that I wanted. And she helped compare the different brands that I was trying to find out which one I wanted to try.I would definitely go back
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April 2025 by Shaw Haddox
I had such a great experience and Sophie the cashier that checked me out today was so sweet. Highly recommended going here! =>
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April 2025 by Kelly Carson
I was in this store this weekend and Sophie was helping me with all my many questions!! She was so helpful and she really knew about all the products. I will definitely be back!! Thanks Sophie!
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April 2025 by Andrew Reich
WARNING: this store likes to play funny with returns/exchanges. Another store sold me open product and the wrong product and this store broke their own company policy by refusing to exchange them. Called corporate and they agreed the store should have processed the return. The manager admitted she just didn't want to take the inventory hit. Not only refused to rectify a poor customer experience, but created another one. When she thought it was an online return she said I HAD to ship it back (a lie) and after finding out it was another store said I had to take it to that store. (Another lie) The point of the story is, this store will do ANYTHING to refuse a return. Just a tip from 20 year retail veteran, good customer service will increase your profits, not playing around with inventory like this.
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March 2025 by Nicole Leachman
I wanted to give a shout out to Kiera in the hair salon.
Last week, I got a haircut at a different local salon and it was, to put it mildly, a disaster. It was cut completely unevenly throughout my hair, the left side was and inch longer than the right, and the front was significantly longer than the back. It was honestly embarrassing and I’d converted to 24/7 pony tails.
I came into Ulta on the recommendation of a friend and told Kiera I needed her to do damage control. Her exact words were, “I’ll fix you up.” And boy did she! She gave SUCH careful attention to her work and was able to not just salvage my hair…she made it look AMAZING! While I thought I was resigned to ponytails for the next few months while it grew out again, now I can confidently wear my hair down to work tomorrow. I cannot recommend her services enough! I will definitely be back.
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March 2025 by Brianna Norton
Every time im in here theres some kind of attitude problem. I said bye have a good one after not wanting to sign up for a credit card and not being able to claim my birthday gift and she rolled her eyes
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March 2025 by Jessie McCain
Thankfully Jamie made ulta fenton a decent experience for me. Her associate did not. Jamie helped initially when I came in. I had an exchange I was hoping to make to get the right shade of a new product I’d bought online. She had no problem helping me match and took my products to the front so my daughter and I could look around a little. When I came up with additional purchases, I was told by a new associate that there was nothing I can do with my old return since it was past 30 days even though I had my proof of purchase and was only looking to exchange…Actually upsell to a larger version of the product in the correct shade. After I checked out, I looked at the ulta return policy and knew I should have gotten my product exchanged based on the company wide policy of 60 days. Jamie then helped me do all the exchanges even though her associate caused her extra work by not just honoring the return/exchange policy in the first place. I truly think her associate just did not care because they were close to closing. Then I heard her talking snarky as Jamie was helping me with the exchanges. As someone who has worked previously in retail for 8 years, I would never try to take advantage of a customer just because I didn’t feel like doing the exchange, I had a long line, or I was closing soon. Luckily I had Jamie to help me out, but if you don’t work with her, just make sure the employees are following their own company policies….
